It's a great store, it's not the first time I've come, the sellers will always help with the choice and will not leave you indifferent.
A very large selection of goods
The story of how we bought a watch phone for a first grader.
On September 3, 2024, ELARI KidPhone watches were purchased at the Green shopping center, a Portable store. The seller confirmed (as described on the box) that the watch is waterproof.
14.09 we had to contact the seller with a claim that the watch was not working. The screen of the watch was "lagging" from moisture trapped in them. The seller offered to contact the service center. On 20.09, an answer came from the service-not a warranty case. Water got into the watch. The great-grandfather said that he could not help in any way. "And that's our problem now!"
I visited this beautiful place today. Experts in their field, Ilya and Nikita, helped me decide on the choice, told me about the advantages of the product I chose. In short, well done, decent service! I will definitely come back for new purchases!
The other day I bought a fast charging unit in this store. When we got home, we connected the unit to wireless charging, but alas it did not work. After changing several charging cables and checking the same cables and wireless charging on other units, we realized that the problem was in the unit itself. It was decided to return the goods. When I arrived at the store today, I immediately announced my desire to return the product. Seller Alexey started checking the block on their cables, as a result, the whole system of their block + their cable + my wireless charging worked with only one of their cables. As a result, I received the answer that the block is working, the problem is not in it. They advised me to look for another cable in other stores. I repeated my request for a refund, I had a receipt and 3 days have passed since the sale. To which I was told that this block is difficult to maintain and such an item is non-refundable. I trusted the seller Alexey that the problem really wasn't in the block and went to other stores. In the first one, we tried several cables with a Portable block and it didn't work with all of them. The seller tried to change the block to another one and everything worked. The same situation occurred in the second store. As a result, the employees of the two stores came to the general opinion that the problem is precisely in the block, because it is worth changing it to any other and everything works. In the same stores, they explained to me that Alexey is not educated in terms of consumer rights laws. After all, a device that performs at least two functions is difficult to technical, the unit performs only one. And that having a receipt, and less than 14 days have passed since the sale, I have all the rights to a refund, even if, in Alexey's opinion, the product is of proper quality. I returned to the store to demand a refund and immediately requested a complaint book. To which they told me "your right" and ignored me for +-15 minutes. At this time, Alexey was intensively corresponding with someone, ignoring repeated requests for a book of complaints. As a result, I got my money back. I asked for the complaint book for the third time, although they should be provided on demand) while I was writing my complaint, Alexey could not help but insert his 5 kopecks and told me not to forget to indicate that the product was in working condition and that I had torn the packaging when returning. I kindly pointed this out.
As a result, I spent almost 2 hours of my time when employees could just go to a meeting and, for example, exchange this block for another one or immediately issue a refund. Like a fool, I went to other shops, proving that the block is working, the problem is not in it. Thanks to the employees of other stores who told me about my rights as a consumer and revealed that the problem is in the block, and not in something else.
I wish the store administration to take a closer look at the selection of staff and teach them to solve such situations more delicately, and not make a fool of the buyer. I wish Alexey to learn what a complicated technical device is and repeat the laws of consumer rights)
A cool store, the only one where I saw video cards, I respect it for that. Polite sellers and consultants. Despite the relatively recent opening, the tech store is quite popular
I chose my headphones, went there, the staff was polite, unpacked a pair, gave me a listen, no problem, now it's hard to find a store somewhere where they would give me a shawniki before buying. A good store, nice guys working
They sold a defective unit, refused to return it, referring to invented nonsense.
As a result, they returned the money for the block and received an entry in the complaint book.
I really do not recommend this dubious organization
An excellent choice and competent consultants are the strengths of all "Portables", the impression is spoiled only by high prices for inexpensive accessories. But if something urgently needs to be found, the probability of finding it is here above all.
Excellent service, the customer always leaves satisfied, even if something was not found. It feels like a cool approach. The operators always work clearly, call back immediately and remind you, but without fanaticism, if you forgot. A good showroom in the Green. According to the assortment, there are both good positions and Chinese consumer goods from little-known manufacturers with uneven quality. At the same time, prices are far from the lowest in the city (somehow in a hurry I overpaid almost 50% of the price for a xiaomi backpack, which I saw in another store a couple of weeks later). Apparently, the price includes the quality of service)
I bought a laptop backpack from them, it turned out to be a very high-quality thing, I've been using it for 2 years and I can't get enough of it.
The store is spacious, everything is visible in the windows.
I recently returned for a charger. Everything is arranged!
I constantly buy various accessories here. Prices can bite, but you can buy something at discounts for quite reasonable money. There were no questions about the quality either.
A bunch of cool gadgets and gadgets, a slightly wider range and less biting prices, you can even buy a couple of times a month with something you won't use, but be glad you bought it)
See original
3
Show business's response
Alexey
Level 15 Local Expert
April 14, 2021
Very good service. The staff is extremely helpful and always happy to help.
Prices are often higher than average, but warranty obligations and human attitude when a problem arises are captivating and when choosing goods, they make you come back again.
Always attentive and unobtrusive service, qualified advice on the choice of equipment. It is possible to book the product and pick it up during the day.
See original
3
Show business's response
Виктор Р
Level 4 Local Expert
April 26, 2021
An excellent selection of original accessories for mobile devices from various brands (Ringke, Spigen, etc.)! Polite and positive consultants). I've bought it more than once. I advise you!
I like this store because it has high-quality goods and services, but I would like a more convenient discount system (you need to save previous receipts, and this is often difficult). The staff is good.
A nice, pleasant store. A large selection. An excellent online store.
But the prices are slightly higher than the average market prices. I don't always buy here because of the pricing policy. Although I would like to support it.
A good store with a good assortment. Attentive sellers helped to quickly sort out the right product. As a result, the children were satisfied, and so were the parents. Keep it up.
A positive impression of working exactly as a system. The store on Komarovka did not have the microphone I needed, but its employees called other Portable stores, found where they were available, reserved and placed an order, I just had to get to the Green and pick up the payment there. They offered delivery, but I preferred to pick it up myself, especially since the Green is right at the exit from the subway. In general, only positive impressions.