The day before the required date, I made an order for 120 donuts. I specified three times what doughnuts were needed and the number of boxes. But when I came to pick up the order, it turned out that the girl did not understand correctly and instead of the right order, they just collected 5 sets of boxes for me. I had to wait another 20 minutes and partially pick up the donuts with sprinkles, although it was agreed exclusively with icing. Otherwise, I would have waited even longer. It is a pity that your employee does not give a damn about her duties and does not have basic knowledge in accepting orders. As a result, the donuts were so hot that half of the glaze was imprinted on the lids of the boxes, and the sprinkles from the bottom row remained on the donuts from the top. It was very uncomfortable in front of the guests. I'm definitely not coming to you anymore.
This is the first time I've taken something from this place and I'm partially upset.
I bought three donuts with icing, there are no questions about them, they are very tasty, but just a minute later I saw a flyer with bubble tea and decided to try it.
I took the bubble way and honestly, it's not that disappointing, it's just terrifying.
It was impossible to drink, it wasn't just tasteless, it was disgusting.
Not only that, instead of tapioca (as shown on the leaflet), some raspberry jelly was added (like marmalades), but the drink itself tasted like spoiled warmed milk.
Honestly, I don't understand what needs to be added there to achieve such a taste.
I approached the girl with a request to refund the money, because it is impossible to drink it and offered her a try, so that she would at least understand that I was not just picking on her, but the girl refused, saying that she had tried it and they work according to those. the map (sort of). I clarified what that meant, to which they replied that everyone had different tastes and it wasn't their problem, which I didn't like. I asked again about the refund (because 10 rubles for 2 sips of a disgusting drink is honestly a pity), they told me that they would not refund.
My friend was also ordering bubble tea at that moment, but it was different, Heavenly, and not super tasty, BUT at least it was possible to drink it.
I still don't understand what they gave me(
Always delicious donuts! Especially powdered ones!
We are very glad that bubble tea appeared and at a pleasant price, we will visit more often and with pleasure!
It is not the first time I have visited the Pon-Pushky at the train station and every time I remain very satisfied: delicious and fresh donuts, friendly staff and a cozy atmosphere.
Also, among the advantages, I want to mention the employees Anastasia and Maxim - their service is especially pleasant
There are lemonades on the menu, but no ice. It's cool, of course, on a hot day, not to think about this moment, that you can't buy or prepare more ice for your customers in a popular place in Minsk! It's clear that many people will want to cool off by buying lemonade or ice latte, but no. I am very upset , I stood in line in vain and wasted my time , it would be better to go straight to the mac or the KFS, It is a complete disappointment , No matter how you enter , you will be late in addition , the staff are very slow .
Coffee is a separate pleasure, the service is fast, a separate star, for the fact that donuts with different fillings and toppings, thank you very much to this institution
I love to drop by, but I always make a pre-order, because the place is small and I have to wait. I like donuts and drinks , it 's always beautifully packaged , there's a lot of choice! The staff is friendly 🤗
We were with the company from Saturday to Sunday! If you put points for the service, then 7/10, there were small questions about the kitchen, but in general 9/10))! The atmosphere is cozy!)
I go to this doughnut shop quite often, always nice girls are at the checkout, friendly, responsive. We are ready to help with the choice of delicious donuts, cash discipline at the level of 💫💖 their mood and donuts give a reason to live on and enjoy life 🥰
I've heard a lot of laudatory reviews about these donuts. I decided to try it. I took an assorted box of 12 pieces. They put doughnuts from the window in a box. While I took them to their destination, they all fell into a pile, which is not clear with what. Everyone's taste is mediocre. Apparently, in order to appreciate them, you need to love donuts VERY much. For me, donuts for three. I won't buy any more.
they typed it specifically for 10p to be marked in our card, to which we were told that they did not have a stamp. we took the box, there were no packages, the employee did not hear and did not understand what we wanted to take, although we repeated it 10 times. the point of delatting the card is if not all points have stamps/stickers
I wanted to buy powdered doughnuts at 21:20 at the train station, but they replied that they were not there, and everything that is on display, although they work until 22, which was the problem to make them, because it took 40 minutes before closing, but they came at such a time to other addresses, they cooked without problems for 40 minutes before closing time
I made a pre-order on Bobruisk 13 for a box
of 24 donuts. immediately on the spot and paid in
20:04. I was told to wait 20 minutes. My husband and I have been waiting with a six-month-old child all this time. At 20:22, she calls me and gives me a box of Donuts, which has been ready for 20 minutes! When I started saying that it was not fresh and cold, that I did not want it, they sold it to me until the last moment. Although others were given fresh and hot during this period, and we were given already cooled and correspondingly not so tasty. I am very angry with this attitude towards customers! I wasted my time, so I got tasteless donuts that went into the trash. Thanks!
I could always come in and order hot doughnuts. Today, the girl said take what is in the window, until these are sorted, they do not bake. Not all the assortment was provided ready-made..
Donuts are just awesome, I have never tasted tastier than these. The price for them is acceptable, as for everything else I can't say anything.
We will come in more often and try everything a little bit.
I didn't notice the disadvantages since it was the first time.
Donuts have been ordered more than once, but lately they have begun to make disgusting, everything tastes good. But the size is bigger than me.... They used to be much larger, but now they seem to have been reduced by 2 times
Friendly girls. We accepted the order and prepared two sets in less than 15 minutes, even though there was an hour left before closing. The donuts are delicious;)
Excellent donuts for an adequate price.! But be prepared that they will ask for the cream promo code again at the checkout. The doughnuts were ready by the appointed time and still hot. The second time I take it and the quality remains at the same level. If they were near the house, I would quickly stop going through the door.
we waited for the order for 40 minutes, although we were promised 15. we started collecting the order only when we came up and started asking questions. half the time there was one girl in the kitchen, the rest were absent. almost all the doughnuts were ready, it is not known why the order was going for so long. When we came up, they told us that they thought we wouldn't come up. for some reason, everyone was told to pick up the order, but we were not. I don't want to visit this place at this address anymore.
We were at the donut shop in Galileo on September 17, 2023 (it is not on the map itself, it is clear that there is no place to put bad reviews), and we waited for donuts for almost 50 minutes!
As a result, they took the money (for which they managed to scrape together 1 star). We could have offered some kind of discount..
In general, come here only if you have a huge amount of free time
Dirty, the place is very small, promotions need to be ordered in advance, they wrote to me that they would call to confirm the order and did not call, they called only when the order was ready, and of course I did not wait for it at all since there was no order confirmation, there was also a coffee shop in the room (plus or minus, think for yourself)
Not a doughnut expert. I bought it earlier in the neighbors, here the donuts are slightly smaller, the texture seemed rubbery, they are not easy to cut with a knife, but they are delicious