Polyclinic.ae
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Onpassive
2.66 km
Abu Manara Masjid
281 m
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19 reviews
April 1
Dear Clinic Manager's
I hope this message finds you well. I would like to bring to your attention an issue I recently encountered with one of your receptionists, Ms. Daria, which left me quite disappointed.
I had an appointment scheduled for BBL therapy, but on the day of the appointment, I received a call from the clinic informing me that the session had to be canceled due to a machine malfunction. While I appreciated the clinic’s effort to notify me, I was offered a rescheduled appointment on a day that coincided with Eid, which, understandably, I couldn’t attend due to family commitments.
When I inquired about alternative availability on my off days (Monday or Tuesday), Ms. Daria informed me that the doctor would not be available on those days. However, instead of assisting me in finding a suitable alternative, she abruptly stated, "So then we can't book an appointment for you, goodbye," before ending the call.
I was quite shocked by this approach, as it felt dismissive and unprofessional. As a loyal client, I expected a more accommodating and supportive response, especially given that the initial cancellation was due to the clinic’s issue. This experience has made me reconsider my trust in the clinic’s service.
I hope you can address this matter to ensure better communication and customer service in the future. I appreciate your time and consideration.
Best regards
January 24
A very positive experience. I took the child to see Laura Samer and neurologist Aida, everything is very clear, to the point, attentive, experienced, get along well with children. It's great that there are specialized specialists for children, as in Russia, and not just a pediatrician. And at the same time, everything is insured directly, and not reimbursed, as is usual in Russian clinics. The insurance covered everything. The child liked the children's area and was allowed to paint on the wall.
See original · Русский
1
January 12
I had a consultation with Dr. Anastasia Sakovskaya. Overall, the doctor made a positive impression. There was a basic consultation with the delivery of tests. The second consultation was about the results of the tests. Since one test was not normal, the doctor prescribed a course of antibiotics and told me to repeat the test after taking it and come for a consultation. At the same consultation, she said that she would prescribe iron treatment later. That you could have run away right away so that I wouldn't come back. After passing the reanalysis, I made an appointment with a doctor.
I was not informed about the prices, and subsequent consultations on the same issue will be paid. At the consultation, I was prescribed the treatment that should have been at the last iron consultation. No consultation was provided on the reanalysis, as the analysis was practically normal. I asked the doctor if the consultation was worth the money, to which the doctor said it didn't seem to be, but please specify. On the respawn, the Girl said this consultation is paid and it's our fault that we didn't warn, sorry.
I wrote to the clinic so that they would sort out the situation and reimburse me for the money. I was given a 10 percent discount for a month on their services. Of course, after such unprofessionalism, I don't want to return to the clinic. Inform the client about your services.
See original · Русский