Polotsky ekspress
34 reviews
October 13, 2024
Good morning🌞
Today, a trip was planned at 6.56 from the Podkasteltsy stop. I travel often, I always prepare money so that there is no change, but it so happened this time that I had 100 rubles.The driver didn't have any change and he started telling me off how I was preparing for the trip..I offered to wait for the other passengers and then give me the change, but this option did not suit him either. He grumbled and said that I couldn't go without a ticket.I offered to leave then, since I couldn't, he said that he had already marked me and continued his pleasant monologue. In general, I decided that the trip would not be very pleasant and went out at the next stop, money to change at 7 in the morning).And immediately I received a message about the absence. It turns out that I had to listen to a lot of complaints in the morning and it turns out that I did not show up yet..I went in 15 minutes on another carrier. It's good that the driver here prepared for the trip in a different way than I did and found me change, without any complaints. You can always find a way out of this situation if you want to.
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5
December 9, 2024
Good afternoon. I want to express my "special gratitude" to the Polotsk Mile carrier, the driver of PEUGEOT Boxer 3946 (Belyy) Andrey. After being two minutes late and running after the minibus, he just drove off in front of his nose! Yes, I agree, it's my fault that I was late, but I asked him on the phone to wait literally 2-3 minutes (because I got into traffic lights unsuccessfully). But where is even a little bit of humanity?!?!?! When a girl calls and says I'm running for your bus...but immediately God and the King proudly declares, you are too late, I left!!! It's just beastly!!!! Sometimes the minibus is late and not by two minutes, everyone stands and waits calmly.....
I travel Minsk- Novopolotsk (mostly the Polotsk express) every month for 7 years. The price is rising and the service is unfortunately deteriorating! The drivers through one are very rude with luggage and don't want to help at all. It feels like we owe them.... Carriers, wake up! Have conversations with drivers about how to communicate and serve passengers! First of all, you should be grateful that we chose you!!!
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1
January 3
Good afternoon! Problems with the Polotsk express arise all the time. Not only that, drivers are often late, but they can't wait 5 minutes for a passenger. There was a case when the driver himself was 10 minutes late, and I was waiting at another stop. He called only 5 minutes later to say that he was leaving. It's not fate to call right away, so that the passenger has the opportunity to quickly cross the road. When I said I saw him and offered to come over now, he refused and said he would go. Inhumane attitude towards passengers!
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July 16, 2024
Two stars to the driver for confident driving. 07/14/2024 I used the services of a carrier from Minsk to Polotsk. Which I incredibly regretted. The Mercedes bus designed for 16 seats has been converted to 21 seats. The seats are short and the distance between them is correspondingly the same. I had to sit half-sideways, my knees wouldn't fit. On the street that day it was about +30, and in the bus itself it felt like +40 and above. There is no air conditioning, the hatch was modestly ajar, the built-in ventilation worked loudly and unsuccessfully above the four rear seats. People sweated, wiped themselves with napkins and endured this heat. Literally, we were traveling to Polotsk in a real steam room. This carrier proudly positions itself as a significant organization and puts late customers on the blacklist. But, at the same time, it does not care at all about the comfort and condition of the people it transports. The bus is shaking terribly, there is a very strong knock and vibration in the rear right wheel. Of course, sometimes you really need to get to Minsk quickly, but a high-speed train is preferable. I do not recommend it, you will be transported neither as people, but as cargo.
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3
July 15, 2024
If you want to risk your life, then you are here! A terrible old broken-down bus, we were driving at +30 in the summer, the car was so faulty that the heat went into the cabin, shoes and clothes got hot, the car panel was hot, the driver turned off and turned on the ignition at a speed of 60-100 km/h every 5-6 minutes, the engine roared as if it was going to explode!!! It was impossible to be in the car, it was very hot, worse than when the stove was working and it was at +30 in summer! How can you even let such a thing on a flight?! It's dangerous, and the driver with an arrogant face said that everything was fine, so fine that he was even afraid to turn it off at the stop. He constantly corresponded on the phone, and sometimes the car was carried out into oncoming traffic. The driver himself is boorish, he stinks all over the car. And the most interesting thing is that when booking for this flight, it was written "bus with the best reviews"🙈 Just terrible!! I do not advise anyone to transport these vehicles, even to enemies, and if you see a white Mercedes 3633, run away from it, it's just a wild horror!!!
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2
August 29, 2024
It became quite sad. The minibus left in front of the nose, the driver did not even call to clarify where the passenger was.
The heat is + 30 outside, the cars are not equipped with air conditioning, there is simply nothing to breathe. The travel time has increased, and the comfort on the way has become even less.
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1
September 3, 2024
The dispatcher Irina is just a boor, it was not possible to book a place in the morshrutka, everything infuriated her and she trembled, constantly coughing was very unpleasant.
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2
April 29, 2024
If you want to travel comfortably, then I do not recommend this organization. In winter, the stove is usually not turned on and you have to freeze for almost 4 hours. And when it's hot, they don't turn on the air conditioner and it's just impossible to drive, it's hot and there's nothing to breathe with. When the passengers asked the driver to turn on the air conditioner, he did not react in any way.
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2
February 9, 2024
Good afternoon. Thanks to the staff for their understanding and responsiveness. Due to an unforeseen situation, I had to change the departure time twice and in both cases I was not refused. Thanks to the dispatchers for the hint and a good explanation of the minibus departure point for those who are not familiar with the city.
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1
July 3, 2023
I was 3 minutes late for my flight today. At the same time, she warned the dispatcher 5 minutes before departure. I really asked the driver to wait, but he refused. At the same time, I received a message that I was denied further service. I called the dispatcher to book a ticket for the next time, so she told me that I would have to pay the ticket price for the flight that I missed and the ticket price for the next flight. Before this case, I used the services of this carrier several times - the condition of the cars and the driving manners of the drivers leave much to be desired (((You freeze in winter, and then you pour yourself in summer. Rough. I hope that I will never have to use the services of the Polotsk Express again!!!!!!!!! There are different situations in life that do not depend on us, in every situation you need to remain human! As a result, I went with another carrier - the driver is a very polite and pleasant person!!! The condition of the car is much better and more comfortable.
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3
1
January 4, 2024
At a temperature of -15, the stove was not turned on... This is terrible!!! But the price tag is 22 rubles!!!! I'm terribly cold!!!! And she got sick.... You make an adequate price tag and buy a car with a serviceable stove!!! Who will compensate me for the treatment?????
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1
1
January 16, 2024
A faulty bead was sent on a flight ! The driver told someone on the phone that the oil was flowing again from the same side! Who compensates for the time???? I will contact the transport inspectorate!!!I'm late because of you!!!
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1
September 22, 2023
Disgusting transportation! Do not get involved in any way!! 6 people missed the train! The stated arrival time is 16:55, the minibus arrived in Minsk at 17:23 a minute before the train. The driver was warned that people were late for the train. We demand compensation for travel, we will write a collective complaint
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3
September 10, 2023
The driver is a cad. I called to clarify the details about the flight, where exactly in the city it will be picked up, because I don't know the city well (I'm a tourist), and in response I heard rudeness, so he also hung up. And he was late for the bus stop himself. I will not use the service anymore!
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4
November 22, 2024
You can get there.
It is impossible to get there with the slightest comfort.
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July 10, 2023
While the Ministry of Transport is monitoring the situation, thank you for at least having it. We are not used to it, because everything is simple for us: "If you don't like it, don't go!" So compared to public transport, 5 stars, definitely.
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1
July 16, 2023
I booked a minibus for Sunday at 19 o'clock, it was canceled the day before without notice. Moreover, I went regularly and confirmed my reservations, and now they just canceled it. From now on, I will avoid using this service as much as possible.
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2
July 14, 2022
14.07 I had to return to Polotsk with the driver of the car number AM 3476-2 black Mercedes. By chance, we were waiting for the car on Druzhnaya, and the departure was from Borisovskaya, the driver called and we (three people with things) quickly went to the car, reached it in 6 minutes, on the way the driver called all the time, shouted discontentedly while seasoning his cries with pancakes...When boarding, he refused to put things in the trunk, and then, with the passenger in the first seat, they began to respond insultingly to our address. I wanted to call the police, I called the office, only after the call from the office the driver's ardor faded a little. Thanks to the girl employee and the disgusting boorish behavior of the driver. I do not recommend getting into this car, and I cannot wish such a boor a good way..
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4
August 12, 2022
I had to use this carrier from Novopolotsk to Minsk, and I want to say that the white Mercedes minibus with the number 9258 is not intended for long-distance transportation, because it is not in proper condition. condition. It's hot outside, the cabin stinks of burning, plus the front windows and the hatch in the cabin are open for the comfort of passengers, from this it blows through the rear seats! I asked the driver to close the front windows, which he did - but not for long, thereby showing his attitude towards passengers! In general, I do not recommend this service to preserve my health!!!!
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3
April 29, 2022
Review of the trip 04/28/2022 Novopolotsk-Minsk, flight 18.00, white Mercedes car, number AH-0906-7. The impression of the trip is terrible. The car is not designed to carry passengers, the cabin is dirty and there is a smell of fuel. The driver is a cad, and that's putting it mildly. When I asked that I could not connect to the Internet, he said that it was necessary to reboot the router because it was intermittently not working, and made it clear that he would not do this, in addition, he said, almost verbatim: "They still need the Internet, but what do you want for such pennies. You need to have your own Internet," and all this was pronounced in a very nervous and rude way, apparently the driver did not have a good day. Throughout the journey, the driver talked on the phone very often about personal matters. To my remark that he was carrying passengers, and the phone was distracting attention from the road, he also rudely said that I was distracting him and he was responsible only for himself and the car, not for the passengers. I have never seen such an attitude towards clients in the service sector. HAM, HAM and HAM again.
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5
May 7, 2022
I no longer use the services of this carrier.
Previously, she was a regular customer.
Unfortunately, the quality of service has become simply disgusting.
The dispatcher hangs up and does not provide any support in unforeseen situations. The staff is absolutely not friendly and completely not customer-oriented.
The application did not correctly reflect the booking time at my stop, one thing was reflected when booking, but in fact it turned out to be different. Previously, there were no such problems, it was inconvenient when planning a trip.
The lack of a discount system for regular customers, a throwaway attitude.
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1
1
August 24, 2022
The service is terrible. The driver is a cad, and is also distracted by mobile conversations. The cabin stinks of everything, the windows don't open, there is no air conditioning. We waited for the minibus for 20 minutes , it stopped in another place altogether . I don 't advise anyone .
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4
August 30, 2022
trip 08/27/2022 on the street +30
in the declared "modern car park" :
- no air conditioning
- No Wi-Fi
- no phone chargers
Animals are transported in the best conditions
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1
January 5, 2022
Terrible service.The buses have the maximum number of seats stuck on them and there is absolutely no space for luggage.The company is focused on making a profit at the expense of the comfort and convenience of passengers
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2
April 15, 2020
Comfortable minibuses, departure time and travel time according to the schedule on the Polotsk Express website. On the way, drivers are attentive to the requests of passengers.
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1
1
May 23, 2020
Wonderful service. I go on business trips with them. Always clearly, accurately, without failures!
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1
July 14, 2021
Disgusting service!!! and I haven't even made the trip yet!
Ignore it completely.
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2
February 3, 2020
I drive often, everything is fine, there are phone charges above each place, you only need your own wire
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1
August 3, 2020
A terrible driver. Dugushkin Egor. Impudent. He's playing the hell out of himself. He respects no one but himself.
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4
March 19, 2020
Sometimes there are not very polite drivers, but in general, high-quality service for adequate money!
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1
November 28, 2019
There was a repair service, the minibus was more than an hour late, and they warned me about it 7 minutes before its departure
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2
August 6, 2019
There are a lot of routes from different cities.
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3
June 30, 2020
Cool
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June 21, 2019
Very dangerous
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