The main disadvantage is the terrible road 15 km in front of the point, I have never seen worse anywhere in the world! Then the trash begins at the very point, 4-5 cars are passed through, queues are collected. Local arrogant people climb without queuing, just go around the queue and stand in front, conflicts arise because of this. Or a car pulls up at the end of the queue, the driver waits, and one of the passengers goes on foot to the inspection point and becomes the "first", respectively, then this car and all who are in it go to this "first" and stand with him. I have also never met such arrogant people anywhere and this is not an isolated case.
It will never be civilized, comfortable and fast here. For how many years I've been driving, it's only getting worse. Not only that, the road from Kazakhstan to the border is a complete trash. Hana is a suspension, nerves, a waste of time and the police always trying to deceive and rip you off (this deserves separate epics).
And at the border crossing itself, garbage is everywhere, trucks are traveling millimeters from cars. AND QUEUES!!! Huge, hopeless queues. People fly into space, edit the genome, and they have not been able to cope with queues and garbage at the Zhana-Zhol border crossing for several decades. Someone from the management there, do something already.
The infrastructure, the service of people crossing the border at the proper level, the staff are friendly, always in a good mood, the only road to the direction of the post leaves much to be desired, I hope they will already make the road, there are cafes, exchangers, insurance companies, a public toilet, a sauna and a hotel where you can eat and relax after the road.
We passed through in July 2021, the border guards work very quickly and are polite. A good impression from our guys, well done! I would also like to say that all services work smoothly and quickly. An independent view from the outside. I wrote such a review because I passed the border further on the Russian side, there is something to compare it with!
RUSSIA AND KAZAKHSTAN have been friends for centuries.Everything is fine when passing the border post.Specialists in their field are working.Order, cleanliness.From time to time, moving through the border post takes from 30 minutes to 3 hours by car, trucks take forever.Of course, I would like not to stand in long queues during the transition, but a certain
order... there is no escape from this. Order is order.
The checkpoint is normal, the border guards behave politely during the inspection. The disadvantage is the lack of infrastructure, from the word in general. There are no cafes, no gas stations. Nowhere to rest....
On the Kazakh side, everything is fast, correct, friendly....
What can not be said about "ours"..... We lost 90' of time on "identity identification")))
What is the manner of accumulating a queue in front of a barrier and only then launching 5-7 cars?! From half an hour to an hour, on average, I spend all my time on this ridiculous expectation.
Passing through the customs checkpoint of Zhana Zhol from Petropavlovsk in the Russian Federation on a truck with cargo having all the documents of the snt, the whole package is still rude communication, they stop writing something to look for documents, although they were given everything, they swear rude, they ruin when they finally learn to communicate according to their status and they throw words at drivers, go to another customs if you don't like it delirium and sting there is nowhere to leave a complaint anyway they do not respond
I've been there several times, it feels like everything is changing for the better! The employees are polite and conscientious, there is no congestion. They know their job and do it quickly and efficiently!!!
They didn't keep it for a long time, although they carefully checked the documents (it turns out that in the passport photo at 20 I don't look very much like myself at 44), but everything is at a decent level, the border guards of the Russian Federation are a little behind in throughput.
The counters work well. But when there are a lot of cars, we stand for several hours. And now, in general, there is one window for entry and exit, especially the SRG (tax) keeps. For two borders of 6 hours each. we lose as for hello. And this is if it is empty, and if it is loaded and X-rayed, then even more.
Yes, I did not even imagine how much people in Kazakhstan respect their elders, that's how I remember them, otherwise I would not have been able to do it alone, so it's worth paying due attention to them. Thank you. Who knows, he will understand
Everything is cultural in Kazakhstan and from Kazakhstan as a friend . The Russian Federation is somehow not particularly warm, so to speak with a passion..
The post itself is not bad, but just behind the post is 20 km.there is no road, there is terrible ice on the territory of Kazakhstan. And this, according to local residents, has been going on for 10 years.
The post is normal, but there is not enough information. At the entrance, you need to take some coupons while you are standing in line. I didn't take it, the attendant had a tantrum attack, but that's how it is at the minimum. And at the beginning of 10 years, there were bribes only on the way. They climbed into women's underpants in the luggage, especially if you were traveling at night.
In principle, it did not take long
Terrible road from Kazakhstan 15 km of dirt road to the crossing
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Дмитрий Зуев
Level 13 Local Expert
August 25, 2022
They work fast, but the problem is shifts. You can wait an hour for the next shift to start working. There is not enough information in front of the barrier, the signs are not positioned correctly.
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Anonymous review
August 28, 2022
We passed the inspection quickly. There were no delays. Everything is correct when checking documents.
The passage control system is not convenient. To enter, you need to get a "coupon" in which the car model is entered, three digits from the number and the number of people in the car, which is absolutely useless to me. Anyway, a certificate of registration of the vehicle is required at passport control, but the number of people can be indicated in advance on reusable cards instead of coupons as an option to divide cars, trucks and buses by colors and indicate with additional marks the degree of loading of the car - the number of people for cars and "empty - not empty" for buses and trucks. And you can change them at passport control so that the same cards are returned to the entry or exit post.
It's kind of tedious, not in a hurry.. but it works! The road is really shitty. Killing a car. How many years they've been doing it, they still can't finish it. 3 stars only for the track.
In terms of travel by car, everything is fine - fast, without unnecessary problems. But due to the endless repairs, the road is very dirty. There is asphalt everywhere on the Russian side. I hope that Kazakhstan will be ennobled someday.
When crossing the border, the daughter was not allowed into Kazakhstan, it turns out there is no reason (she went to her grandmother-this is not a relative)
Everything is sooo slow, although there are enough staff, this only means that we work somehow, as a result, we stand for five or more hours.
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Anonymous review
August 9, 2019
They work very slowly. The waiting conditions are terrible: the toilet is in a disgusting state, there is nowhere for passengers to sit. Bullying children - keep them at the border for three hours! First, you wait until they launch you to one side, then you wait for the car to be inspected. At least there are grocery stores and cafes on the Kazakh side. Then they have been tormented for a long time on the very border. On the Russian side, they don't want to move at all! Even after going through all the procedures, they haven't released it yet! And then wait until the border guard who is absent from the post comes strolling! In general, it's terrible! We returned to Russia on Tuesday. We arrived at the border at 16:40, entered the Russian Federation at 19:30.
In Kazakhstan, on the first road, it should be noted, they passed faster, about a little more than an hour. On Sunday at 7:30 we arrived at the border.
On 24.11, at about 18.30, he crossed the border towards Petropavlovsk. We were screened, and we waited for the rest of the trip participants to pass through passport control. I threw the coffee cup in the trash (well, don't throw garbage anywhere). The security guard screamed as if I had put this garbage in his personal bag with food. He forced the car to reopen on principle, and to inspect all the luggage once again, while lecturing that the trash can standing on the street is only for staff, and that silence is golden, and that he will now cling to the driver for any little thing, and that he is a poor guy who was insulted, for the fact that he was addressed as "you". Some kind of show-off.
Conclusion, they don't like order
A human transition .competent and polite employees of the DGD and the border guard service .what can you not say about the entrances .there are no roadsides or sedimentation tanks on either side of the crossing .The Internet for happiness
This is not a border crossing. This is a den of bandits and extortionists. Pazorniki, the state has entrusted you with a responsible post and you are selling it
Separate posts from Russia and Kazakhstan. There are some non-obvious signs where to stop. On the Kazakh side, you need to stop 50 meters before the inspection site, go on foot to get registered, return and only then drive to the inspection site. But it's practically empty.
Everything seems to be fine, but somehow everything happened for a long time, it didn't seem like there were too many people, but take this piece of paper and pass it to another, it's very annoying. In total, it took 1.5-2 hours to complete 2 borders
The border guards are adequate, they help in filling out documents, explain everything calmly and without nerves, answer all questions. The only drawback is queues.
We passed without delay. I took a ticket for a car and wait for it to be launched into the territory. Then drive to the terminal. There you go through passport control and car inspection. And all forward to the Russian territory.