Pochtoy.com
116 reviews
July 31, 2023
Good afternoon! This is not the first time I have ordered goods using Pochtoy.com
Pros: for residents of the Russian Federation, this means access to familiar brands at more attractive prices, and in general, access and opportunities to buy brands that are no longer sold in the country.
You can pay for the purchase with a foreign bank card yourself, or by replenishing your account in rubles. When making independent purchases, do not forget to use cashback services, this is a nice bonus ;) Thanks!
Tracking: CQ003414854RU
Package No.680661
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2
December 1, 2023
We recommended this intermediary for the purchase of goods abroad. I wanted to please the young man, I ordered new balance sneakers to give them to him for the new year. I saw both positive and negative reviews, but decided to take a chance. To my surprise, the parcel was added to my account on the day of delivery to the warehouse. The only thing is, I ran into a problem, I can't use the promised promo code for the first shipment, but I created a ticket, I hope they will tell me!
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2
July 26, 2023
A very dubious service in terms of hidden fees for account replenishment, the exchange rate, and most importantly the space cost of delivery, as if it were not from the USA, but from Mars. I ordered the product for $ 54, as a result, the total cost was $ 120 and at the exchange rate plus 10 rubles from the exchange. Before you start buying, you can't figure out how much everything will cost. It was not possible to cancel the purchase or refund the money before sending the parcel. Robbery, there's no other way to call it. But the parcel arrived, which is surprising, I doubted, I thought ***, all operations on the site suggest exactly such thoughts, I just brought all payments to the end. I am attaching a photo of the shipping cost. It may make sense to order something expensive. Or look for another service. I was told that before the events the price was normal, now apparently the guys decided to make money.
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6
July 19, 2024
The site is a marketing bottom, the chance that you will arrange a parcel at a cost from the calculator tends to 0. A lot of hidden and non-obvious expenses. You have calculated the cost and are counting on it, but in fact you receive an amount 4 times more, and the support response is the same - you had to carefully read the small text.
I do not recommend the service for the absolute opacity of the order processing process, as well as extortionate commissions for depositing and withdrawing funds.
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4
December 5, 2023
I received a package with the track PCT000000831941. There is no packaging left, but there is what I ordered there - a hefty router weighing 5kg. Everything is safe and sound. Assembly and dispatch are fast, and delivery, given the whole situation, is generally lightning fast – 9 days. The price for delivery, I think, is quite adequate. I will definitely use it again. Thanks!
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2
July 4, 2023
I want to share a positive review about the company, despite the fact that I did not receive the parcel and lost some money.
There was a problem with the last order due to my carelessness. I ordered a bag from Amazon, not taking into account that the intermediary does not ship authorized goods, including bags and even small slings.
The package was delayed, and I had to deal with its return to Amazon. There may be a refund instruction on the intermediary's website, but I couldn't find it.
If you have any questions, I recommend creating tickets, and not writing to the chat via the button on the site. Due to incorrect answers in the chat, I had to change the label on Amazon several times, and then ask through tickets to replace the label in the warehouse.
There are several ways to make a refund on Amazon, and one of them involves printing a label and delivering the parcel to the USPS pick-up point. You need to choose this option.
As a result, my order was successfully returned back to the seller, and I received a refund minus shipping costs and the intermediary's commission.
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4
December 10, 2023
First experience with pochtoy
I tried to cooperate with this intermediary, so far I can't say anything negative, they instantly gave me a virtual address with a personal cell, placed an order in the store and waited for delivery. On the day of delivery, the parcel was immediately added to my account (in my cell), the cost can be calculated on the website. delivery and find out the delivery time. The only negative thing I noticed is that it is very expensive to replenish with Russian cards, but you can replenish with cryptocurrency - a big plus
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1
July 11, 2023
It is a very convenient service for mail forwarding from the states, it is not the first time I have sent through them.
The tariffs are adequate, fast delivery, easy replenishment of the account in your personal account in a bunch of different ways, help with purchase, free redemption from a number of stores.
I attach screenshots and photos of the last parcel, it arrived in 6 days, I am happy as an elephant, I will order through them more than once)
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4
July 17, 2023
Do not get involved in any way! I speak as a person who sent 168 parcels by them, while they were still working. I have been working with them since 2018 - at first there was excellent service, then worse, worse and worse, and now they have simply turned into a fraudulent office of hoochers, extortionists and deceivers. They take goods hostage and start making absurd payments (such as for "re-export" and "sanctions"). Z
They took 120 dollars to carry the power supply unit for a YEAR, lost it - then it surfaced in their warehouse. Not much money was not returned, so they extort another 50 bucks for "re-export" - they say "I did not pass the sanctions." That is, for an undelivered PAID parcel, not only did they not return the money to me (120 bucks), but they also twist my hands and demand another 50 bucks to pay extra, of course. They refuse to return the goods
They refused to return the money for the shipment (120 bucks). If you want to work like this, well done!
They twist their hands and force them to pay $ 50 for "re-export", taking the rest of the goods in the warehouse hostage.
These are *** And HOOCHERS! Don't mess with me!
Just DON'T MESS AROUND. This is ***. They extort money by all means - twist their hands, take goods hostage, do not pay insurance, just do not send things until they are ripped off for invented expenses
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5
December 11, 2023
I saw an advertisement in the comment about this intermediary, at the moment I have issued only 1 parcel, but there were no problems. Of the minuses, I can only emphasize that it is expensive to replenish via cards, I couldn't do it through paypal either, but everything is fine through cryptocurrency! Support may respond with a delay, but the overall rating is excellent! If there are any problems, I will add my review!
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1
February 11, 2024
I used the redemption services, bought the goods as quickly as possible (+ there was a promo code for a free redemption).
The delivery is fast, the product arrived in perfect condition
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1
January 22, 2024
One of the best services on the market for the delivery of goods from the USA. the price and quality of services are fully justified. I recommend you to cooperate, do not regret it.
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1
May 29, 2023
I tried this service for the first time, ordered two dolls from Amazon. Everything came in one piece.
The parcel stayed in the warehouse for more than a week, then flew to Moscow in 8 days. In total, it took 20 days from the moment of placing the order to receiving the parcel.
Operators respond quickly to questions. Favorable prices.
In general, I recommend the service, I will use it again! :)
Tracking: PCT000000749475
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4
August 9, 2023
an excellent mail agent. I've been ordering through him for a couple of years now. While the cards were working, I ordered them myself, there were never any problems with parcels arriving at the warehouse. And now that the cards have stopped working, I use help with redemption, very often there are promotions with free redemption. The operator buys the product quickly enough and, if necessary, will apply promo codes.
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2
June 26, 2023
I have been buying goods from the USA for a long time and use different forwarders. I've been using it only by mail lately. However, since the function of redeeming the operator has become very relevant against the background of payment difficulties (even with Kazakh cards, everything is far from simple). Here they even accept the crypt, a separate respect for the use of the more rare, but low-cost TRC20 network. There were no problems with forwarding. I also advise my friends to shop on Amazon.
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4
December 8, 2023
I made a mistake in the declaration of the video card model. so they wrote off a $50 fine for the mistake!! I also had to pay for the shipment. because returning to the store also cost $ 50 from them) in the end it turned out to be more expensive than buying in Russia. But at least they didn't steal it. And that's good. after that, I read only reviews about them
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3
May 23, 2023
Buying out buyers from the guys is a very comfortable service. It's not the first time I've ordered clothes and shoes and I'm very happy. Everything is super from the packaging to the delivery time. The exchange rate is high, but tolerable, other overbiddings still get more expensive. Thank you!
Tracking: PCT000000715933
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4
September 14, 2024
Of the advantages, only a quick redemption. There are no more advantages left... every year it gets worse. The exchange rate is charged, the percentage for replenishment of the balance. The cost of delivery is above average. The support service is not customer-oriented.
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3
December 1, 2023
I have already ordered a second parcel for this intermediary, the interface is simple, it is possible to create a ticket to get a response from support or you can write to the chat, but there will be a bot. You can replenish the site with cryptocurrency, a foreign card or a Russian card. Everything seems to be fair. I am adding a photo of the parcel
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2
February 13, 2024
I know that this service is not an opening for many, but I was pleasantly surprised when I learned about its functionality. compared to competitors, prices don't bite.
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1
December 12, 2022
I have been working with them since 2018. I sent about 400 packages. There were often delays. But it was still convenient to send. (Used to)
On November 23, 2022, I ordered goods totaling $ 805 (Redemption with the operator because you cannot pay with a Russian card), first of all, the operator chose the longest delivery to the warehouse in 15 days! And secondly, after 15 days the parcel has not arrived at the warehouse, the support is simply ignored. I wrote to them in telegrams, they replied 2 days later, saying that the order had not been redeemed! How is that even possible?! I just waited 15 days!!! Now I don't know when they will return the money to me and at what rate! I will definitely not work with them anymore! Just a specific setup for the New Year!
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9
1
May 31, 2023
This good company always executes its shipments almost immediately. But lately it has become more difficult. We need to take everything into account. If you use it several times a year, it will be great, again you need to look at everything carefully. It used to be much cooler, the deliveries were fast and there were a lot of promotions.
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4
July 23, 2023
+ The Order was quickly shipped from the USA
- They charge money for everything
- Added unnecessary tags
- Feedback if you pay quickly
- Inflated prices of 3kg =$70 per shipment, prices are not clearly indicated on the website
In general, I probably won't use this company anymore, my personal opinion and experience.
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1
September 9, 2023
I have been ordering goods through them for many years. In 99 percent of cases, everything is fine, sometimes there are overlays associated with poor packaging for fragile things
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2
September 11, 2022
Was a client Pochtoy.com Since 2018, more than 150 parcels have been sent during this time.
I also used the services of other mail forwarders, but the service Pochtoy.com of all, he was objectively the best - they quickly processed parcels for reception and dispatch, monitored their website and business processes, promptly and professionally solved all incidents (which, by the way, were very few). Even problems like the loss of goods in the warehouse were solved with lightning speed and friendliness.
This year, everything has changed a lot - no matter what the parcel is sent, it's a problem.
The current processes in support and the level of its qualifications have changed so much that it has become unbearable to use this service. In case of a problem, there is simply no one to solve it. Now a certain Alina is working in support, who is not involved in the processes, is not able to understand the details and make decisions. And they have something like a senior employee. Everyone else is even worse!
Obviously, something has changed a lot inside the service (perhaps the owner has changed) and now the support is not even able to get any response from the warehouse (most likely the warehouse is used by someone else).
Here are just a few of the problems I've encountered lately:
- Due to the sanctions, and I could not send a certain product to the Russian Federation, so I decided to accept it in the European Union. At the same time, I had to prove to the support for several weeks that the sanctions apply only when sending goods only to the Russian Federation. In response, I was persistently assured that the parcel would be delayed by customs on the way to the Russian Federation. The support simply refused to hear that the goods were being shipped to a completely different country and the logistics there were different.
- When packing several parcels, the weight of one of them was 2 kg 500 grams, although it contains only one microscopic item weighing 360 grams. As a result, the warehouse dealt with this problem for 3 whole weeks, during which I could not send the parcel. In the end, the weight of the parcel was reduced, but the cost of shipping was not adjusted downward. What happened during the assembly of the parcel still remains a mystery, because the problem was not named, referring to the mystery. Because there was no time to figure it out, I had to send the parcel as it is.
- Due to problems in the assembly of one of the parcels, I had to delay the shipment of my other parcels (since it was not clear what the warehouse had started when assembling the entire batch). As a result, due to the delay in sending parcels, the service began to charge money for paid storage. They promised to return this money after solving the problems, but then they began to retract their words, saying that I could not wait for the problems to be solved with one parcel, but could send all the others. As a result, after several weeks of correspondence, the money was returned "by doing me a favor."
In short, if you choose a service that will cause you problems for your own money, then Pochtoy.com He'll do it brilliantly. They will gladly lose parcels, they will exhaust your nerves with their stupidity and lack of competence, they will not hesitate to tell you that they are doing you a favor by solving problems, because it is difficult for them to influence warehouse employees.
In general, it is sad that the once high-quality service has slipped to what it is now.
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20
November 19, 2023
It's not the first time I buy goods through this intermediary. Fast enough delivery and reasonable prices compared to other sites. I recommend it!
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1
December 7, 2022
Wonderful service.
One of the advantages is a convenient website and parcels generally reach.
Of the cons, there is a lot of bullying and a strange service.
The cost of the service is in dollars, but you can only pay in rubles at the exchange rate of 75. Why? It's not for us to judge.
A solid attempt to promote additional paid services.
The support service responds only if you pay extra for this reaction.
Parcels are processed in a week or two. If you want it faster, pay extra.
They are not responsible for anything and do not want to solve any questions.
If you need to recalculate the cost, then only up.
Success.
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7
January 7, 2023
This is the most terrible service for the delivery of goods from the USA. The calculation is for a sucker, and the fact that as soon as the parcel ordered for a lot of money turns out to be with them, you will no longer have a choice, and you will have to agree to all the conditions of this sharashka desk.
The prices for delivery are horse-drawn, some are indicated in the calculator, in fact THERE are ALWAYS others and much more, commissions everywhere.
There is no support, no one is responding.
They are not delivered to all regions of the Russian Federation, but wherever they want.
Only of course you will find out all this when your parcels are in their warehouse.
Avoid this scam.
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8
June 10, 2023
I ordered a bag for my wife for the new year, everything went fine from the selection and ending with delivery to the pick-up point. Excellent service, I will use it in the future!
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1
4
January 23, 2024
We lost a package in our warehouse in Delaware.
Technical support simply states that the package has not been received. The USPS track number with the status "Delivered" is ignored.
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3
January 11, 2023
one big disadvantage is that they impose insurance of 2 pcs per parcel, the cost of delivery is overstated, and the time of arrival in Russia is also too high. Waiting for unloading and reception at customs.
December 04, 2022, 00:0,Today 11.01.23 the parcel has not passed through customs, and they will come up with various nonsense about your parcel that it is walking from America and has not yet crossed the border...I do not recommend a lame company, no money, no goods
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7
July 11, 2023
Having tried it Pochtoy.com (previously I used another service) now I will only be with them, not only do they help to redeem without charging a commission for the redemption, but they also deliver the goods faster (the parcel arrived in just 7-10 days)!
Ordered the goods - collectible cards- packaging at the highest level!
Now I'm collecting a second parcel from different stores and !!! their shelf life feels like it's endless!!!)))) in general, now we only carry goods with them! Thank you for helping to redeem and especially with Ebay.com even lots with auctions!!!!
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4
May 20, 2022
Hidden payments. They change the delivery to the most expensive one. They increase the weight of the parcel.
I regret that I did not read the reviews about this mountain sharazhka earlier.
I fell for an advertisement from a friend, which is convenient and cheap to arrange delivery from the USA with them.
In fact, these are ordinary *** who are trying to cut off as much money as possible from you.
I ordered the delivery of spare parts weighing 2 kg at the superfast rate. When the seller sent the parcel, it turned out that the size was 93x32x32 cm. That is, it does not go through the postamate.
And what do you think? They stupidly change the delivery to the most expensive: Express. That is, the delivery became 66 dollars instead of 33. The parcel is freely suitable for perfumebox or fastbox delivery with delivery to the pick-up point, but they don't care about it, they insist on my appeals that these tariffs are not suitable ...
At the same time, they also added 300 grams to the weight of the parcel, although the FedEx invoice indicated 2 kg instead of 2.3 kg... accordingly, the tariff immediately jumped into the category up to 3 kg, horror, they can not explain why this happened)))) clowns are specific...
Hidden commissions are everywhere: 4% for replenishment of the balance, mandatory insurance, change of delivery method 10-15 dollars!!!
In general, I'm trying now to get them to send the parcel to the Boxbury warehouse in the USA, but I think it's useless, I'll update the information a little later (upd: I attached a screenshot of the cost of returning the parcel, they can't explain where the amount of $ 15 comes from, there's no such thing in the rules on the site, just a divorce for money, they do everything to you are left in the red).
Never mess with this charade, don't waste your nerves...
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12
2
June 19, 2023
Used the services pochtoy.com
USA Shipping/Moscow with express delivery to the door.
From purchase to delivery - 14 days.
I received notifications about status changes in messengers.
I filled out the declaration for customs on my own, the delivery payment is automatic.
I would
like to see the interface of my personal account improved.
I recommend using this service.
Tracking:
PCT000000774229
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3
January 20, 2022
Excellent service, which I have been using for many years. It's nice to see how the site is improving, how the efficiency of work is increasing. Respect to the organizers, thanks for the New Year's gifts at reasonable prices. :)
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6
January 19, 2022
I have been using the service for a long time, it was not bad before, but recently they have worked well on business processes there and everything has worked faster. There are overlays, but very rarely and everything can be solved through support. According to my statistics, on average, after 10 days, the parcel arrives to me from the moment it arrives at the warehouse (superfast with a pre-declaration)
My stats are in the photo
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1
5
January 9, 2023
The worst mediator in the USA. There are a lot of hidden fees and surcharges. Don't believe the shipping calculator, it's complete nonsense. The support just gloats over you, they won't help you. The conditions are as confusing and opaque as possible in order to make money. As a result, a parcel of 400 grams comes out golden and it is easier to leave them for "recycling", because it will cost even more to return to the store than to deliver.
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6
June 30, 2023
Offerists! They cheat on the calculator, in fact, a completely different shipping cost comes out, 2 times more expensive!!! Hidden surcharges that are found with an already formed parcel. I.e. there is no way back, you will have to pay as they counted. They cheat on weight, in fact, the weight comes less. It takes a very long time to pack parcels for shipment, so that you can use the paid additional option "accelerated packaging". Feedback doesn't solve anything, it's just a one-way game. They pack terribly, they stamp on everything, including on shipping boxes, they use used boxes from stores, although the shipping cost includes a new box with the dimensions stated in the calculator. The goods damaged in transit are not compensated in any way, they say this is not an insurance case.
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10
January 19, 2022
It's not the first time I've used the service. We are pleased with the speed of processing and delivery of parcels (about 12 days to St. Petersburg). Delivery across Russia was carried out by Boxberry and 5post, I liked the second service more because of the convenient location of the terminals + a user-friendly interface. Delivery can sometimes be expensive due to the large weight of the parcel compared to other services, but this disadvantage compensates for reliability. I recommend the service.
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3
September 6, 2023
Hi, this is the very first and only service that I use for the delivery of goods from the USA, I also used the redemption, so far I am satisfied there were no problems
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1
May 25, 2023
I've been using the service for a couple of years. All packages have been delivered. In 2022, I issued 2 parcels - everything arrived from the USA to the Russian Federation in 2 weeks. The escort does not respond quickly, but they try to help.
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3
October 4, 2022
The worst service for the delivery of goods from the USA.
1 - Pay for each sneeze, $ 10 for canceling the order, $ 10 for returning the order.
2 - The calculator on the site works every other time, and shows one thing, and when you start to arrange delivery, the price is higher
3 - Top up the balance from a NON-Russian card in dollars - it does not work, a constant error.
4 - And with Russian cards , so their exchange rate is not 60 but 78 rubles !!!!
5 - It takes 3-5 days to wait for cancellation or completion!
In general, wherever it was possible to worsen the service with the client, they did it.
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10
November 28, 2022
I consider this service fraudulent.
I made an order worth $ 120, I received a notification that the goods had been redeemed and were expected to arrive at the warehouse. As a result, the goods did not arrive at the warehouse, the support service does not answer questions, completely ignore) at the same time, if I write a question not on the subject of this parcel, the operator responds)
I do not advise anyone to work with these characters.
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9
May 31, 2023
I ordered clothes through this service, everything is just fine! Very fast redemption, the ability to constantly track your order and high-quality delivery that fully meets the specified deadlines. I was satisfied, I will use only this service in the future.
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4
June 15, 2023
I regularly use the services at a virtual address. Parcels are delivered and processed quickly. The only downside is the terrible currency conversion rate.
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3
June 6, 2023
I ordered something from America for the first time, the choice fell on this intermediary because of the free redemption, despite the fact that replenishment from the card comes with a very large commission, it remains profitable. The package took 9-10 days to arrive, and a very big plus lies in the packaging. The cost of delivery is always cheap, although the cost of insurance is not included in the price of delivery, as I initially thought.
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3
September 25, 2023
I have been ordering since 2018 (44 parcels), there were no problems with delivery, not the cheapest way, but definitely 100% reliable
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1
August 18, 2023
The departure time of the parcels would like it to be faster. The exchange rate of the ruble h is not quite correct with the market upward.
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1
January 27, 2024
They lost two parcels, refused to provide video from the cameras, therefore they hide the fact of receipt.
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3
July 26, 2023
I have been using this service since 2020 and there have been no problems.
Everything is delivered and packaged at the highest level.
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1