Pizza Smile
151 review
December 9, 2023
It was my 3rd time visiting here. Everyday i had to wait at least for 30min to give my order. On that day i Waited for like 20-30min they didnt come to take the order even though i called them and asked them to come they didnt. So i went to the cashier to order and i asked them why didnt they come even though i called them what they did was they showed me an attitude. Very racist behavior. God knows wht they give us when we order because of this racist behavior. People who came after me got all their orders within few mins and the waiters came and took the order from them they didn’t want to go to the cashier to order.If they dont want any foreign people they should place a board infront of the restaurant so we dont come without treating like this.
Это был мой третий визит сюда. Каждый день мне приходилось ждать не менее 30 минут, чтобы отдать свой заказ. В тот день я прождал около 20-30 минут, они не пришли принять заказ, хотя я позвонил им и попросил прийти, но они этого не сделали. Итак, я подошел к кассе, чтобы сделать заказ, и спросил их, почему они не пришли, хотя я им звонил. Что они сделали, так это проявили ко мне отношение. Очень расистское поведение. Бог знает, что они дают нам, когда мы заказываем, из-за этого расистского поведения. Люди, которые пришли после меня, получили все свои заказы в течение нескольких минут, и официанты подошли и приняли у них заказ, они не хотели идти к кассе, чтобы сделать заказ.Если они не хотят, чтобы в ресторане были иностранцы, им следует разместить доску напротив ресторана, чтобы мы не приходили без такого обращения..
1
January 20, 2024
I visited this pizzeria for the first time and was delighted with the service! The administrator Julia not only clearly explained the essence of the actions taking place at the end, but also advised the most profitable option for me! I recommend it to everyone, the pizza is delicious, the children are delighted, although before that they only recognized the products of competitors! Julia, you are a great fellow, it is immediately clear that you are not just working, but living your own business! Thank you very much!
See original · Русский
April 26
Terrible service. They didn 't give me the change . The table was not wiped (they asked twice). The "order at checkout" service is clearly not working. Two stars just for the pizza.
See original · Русский
October 27, 2023
The food is very tasty, the service is top-notch, the staff is very pleasant and polite. The waiting time is 5-10 minutes. The kitchen is equipped. You won't regret it, I advise you to come here. There are also cocktails, alcoholic beverages, coffee and tea.
See original · Русский
December 18, 2023
The staff is a bomb, everyone knows me there, because I often come there with my family. They order pizza, and any drink. The pizza is delicious, juicy, and deep-fried. 5 strong stars, and that you would have everything chicky pookie.
See original · Русский
September 18, 2023
4post 2 to this institution .
I have something to compare it with, for example, in the city of Mogilev it is 1000 times better and tastier than in Vitebsk
Of the advantages (maybe just lucky), they cooked quickly , that's all.
We were guests of this city, and since Mogilev pizza smile proved itself on the good side, we decided that we would go there.
How we regretted it ...
We went looking for the menu on the tables because it just wasn't on the counter and we were OFFERED to LOOK AT the TABLES)))))
Everyone found the menu, no one came up for 20 minutes (it turns out we didn't sit there, not in their service area, as I understood) I went to the counter to clarify, we were allocated a table with a sign "Reservation " . We sat down , ordered , and did it quickly . We eat , we communicate ...the receptionist comes up and asks:
- Will you be sitting here for a long time, there is a reservation, people will come at 14:00, could you clear the table in 20 minutes?
The shock was just the fiercest...why would you sit people down then, you could say that there are no free tables, expect ...
2 points for what you quickly cooked (but it seems to me there was such a cunning plan)
Thanks, I won't come back.
Upd. We went to this place for the second time, I attach a photo. Expectation is reality .
See original · Русский
2
July 30, 2023
I really like this place. The menu is very extensive - everyone will find a dish for themselves (from pizza and sushi to hot meat and side dishes), a huge assortment of alcoholic and non-alcoholic cocktails, fast service, the only thing that upsets is a bunch of young people sitting with one pizza, and people who are ready to give money and sit - there are no places.
See original · Русский
April 21, 2024
A great place, I visited the other day and was very satisfied, the attitude, the serving of dishes, excellent waiters, know their business, how to ask, present, mashed soup with champignons and crackers is a masterpiece, I liked the mahito cocktail and steak, the pan at home is excellent. You can eat right from the heart. Recommend
See original · Русский
November 30, 2023
Good day to all, I want to draw your attention to the menu has changed!!! We often go to a trio with my husband and preferred your institution. They took something partially in the rib.
But here's how it turns out I want to order, but I'm not ready to pay for what I don't see.
Honestly, the new menu is partially with photos and the quality of the past was better. Guys, you had a great menu, the price of the dish, something could be clarified with the staff, but it's visually clear what you're paying for. But asking now every other time how it looks stupid. Let's say the wings are like that, but not like that, the breading is different. Toast!!! Half of my friends praised black croutons with garlic. Beer plate for friends. One flatbread under it deserved 10 points. By the way, I read reviews about the staff, they have just the same norms with this, and I'm sure all the negative reviews were added during rush hour, weekends. Girls are fast. Now we give preference to the Edge. It's Thursday now. We eat and watch the girls get bored. If you want to change something, maybe you had to add new items, but somehow gradually. If the revenue decreases with the change of the menu, you need to think that changes are not always for the better.
See original · Русский
January 22, 2024
Delicious pizza and very fast delivery, profitable promotions are often held, convenient location and work schedule, I would like delivery after 21 00
See original · Русский
April 2, 2024
Delicious cuisine, fast and high-quality service. The establishment itself is comfortable, the assortment is large
See original · Русский
September 1, 2023
Every Saturday we go as a family to eat sweets there. The waiters are polite, the tables are cleaned quickly. The food is delicious, we ate pizza, nuggets, noodles with beef, and baked potatoes with vegetables. We took draniki - it was delicious, but it turned out to be a little greasy for me. Delicious lemonades, fruit tea.
See original · Русский
February 26, 2024
I took a small pizza, the dough is thin, there is little filling. I didn't even feel full. After half an hour, I was hungry again. The tea in the teapot is also unsuccessful. There is very little tea brewing, I did not feel the taste of tea. The waiters are slow. Even if the hall was not fully filled, no one came up for payment. I had to go and pay myself, while still at the checkout I had to explain what was in the order. In general, unnecessary movements.
See original · Русский
January 10, 2024
I'm changing my mind about the institution, thanks to the administrator.I left a comment about poorly cooked pizza, within a week they called, offered to fix the situation with free pizza at the expense of the institution, the cooked pizza was delicious and perfectly cooked.
I was satisfied.Good attitude towards customers.The quality and reviews are monitored.
See original · Русский
November 24, 2023
no one was going to bring the menu to the table, I had to go to the checkout in order to take the menu myself. to the question "can I take the menu from you?" the waiter nodded her head. the wait for the waiter is about 15 minutes, after which I had to go to the checkout myself again and ask if the waiter could take the order. the waiter did not duplicate the order. the attitude towards customers is not caring. STRICTLY AND STRONGLY DO NOT RECOMMEND visiting this institution if you are a self-respecting person. and with this attitude, let the staff get a job in the barn. there is no need to bring the menu there and take orders the same way.
See original · Русский
September 1, 2024
the waiters did not even come up to us to make an order, they just walked around, this is not the first time this has happened, there is no service, the staff behave rudely
See original · Русский
February 21, 2023
the menu is good, the food is at the same level. the staff is polite and can be said to be "comfortable". but one disappointing fact is that the tables are always interesting. I do not mean reserved tables or occupied by visitors, but places with hordes of youngsters who do not order anything, come with their food, constantly yell, walk next to tables and create unacceptable conditions for recreation. I hope that something will be done about it.
See original · Русский
2
August 27, 2023
The cafe on the food court in the Trio. Young people are constantly chillin' there. The prices are average, they try, they do it quickly. There is a delivery service. There are a lot of tables, they clean, they try. There are no places to find on weekends.
See original · Русский
1
November 15, 2023
Very tasty food, very polite and beautiful waiters. Julia is the most beautiful and polite :)
See original · Русский
October 21, 2023
It's delicious and inexpensive here. But the service this fall is just awful. You can wait for the waiter for 15-20 minutes. The administrator doesn't care about anything. Instead of apologies - sarcasm and rudeness.
I think I'll avoid this place for now.
See original · Русский
November 9, 2023
A great pizzeria, a large selection of pizza and not only,a lot of space and nice waiters
See original · Русский
April 19, 2024
I was there once, I liked everything. Minus a star for tables not cleaned on time. We came, there was nowhere to sit, all the tables were dirty.
See original · Русский
April 17, 2023
I visited this place 2 times so how to double-check. I can say the following, that the place is generally not bad, is it delicious there? Yes, it's delicious, but some positions can be done better. Is it expensive there? Prices are basically normal, but there are positions that are above average.
See original · Русский
1
November 9, 2022
We often order pizza, there is always a 2+ 1 promotion, it's a pity the delivery has now been canceled, and we also visit the food is delicious, the staff is always polite, the waiting time is always different, but they never left.at a decent price
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1
January 10, 2024
I really like the kitchen, polite waiters, excellent prices. But there's nowhere to hide on weekends because of the burger king kids (but these are questions for burger king)
See original · Русский
January 4, 2023
We decided to stop by for a snack.
As a result, they ruined their mood because of the service.
A waitress with a disgruntled face.
There is no need to talk about some kind of greeting.
Initially, they waited until the table was cleared. I had to point out every untidy crumb.
When ordering, the replacement of the sauce in the complex "fries, nuggets, sauce" was discussed. They said that this particular sauce from the set may not be served, but we can buy any other from the assortment. (in Russia, there are more client-oriented establishments in this regard. Any one will be brought. If only the customer was satisfied).
Okay. They refused to recruit.
When ordering pizza, it was not clear whether the waiter hears or is in the clouds ... at least some kind of confirmation.
The plates were brought. They just put them in a pile on the table , running past. There was a basket of appliances in the top plate. Yes, she was just standing on an untidy table , and they put her on a plate for me from which I will eat 🤦🏼♀️🤦🏼♀️🤦🏼♀️
Does anyone train people to work?
Okay, there's a problem with the sauce. You don't replace it. Okay. But is it possible to train people to communicate?
I definitely do not recommend it!!!
See original · Русский
1
January 31
Pizza wants to be better
See original · Русский
May 19, 2024
Fast, tasty and inexpensive!!! Well done! Keep it up !!!
See original · Русский
February 20, 2023
Friendly service. Excellent pizza with chicken, which has no analogues in the city anymore. Reasonable prices.
Unfortunately, the delivery was stopped, this is not enough.
See original · Русский
January 4, 2022
"Visitors, unlike those passing through, are well served, since the restaurant is a business card
cities".
Pizza Smile has nothing to do with this quote at all from the word at all!
And now in order.
An order was made for 5 people, soups, pizza and tea. The waiter specified to carry everything at once or as soon as ready. The agreement was that they carry everything at once, ready according to the waiter for 20 minutes. OK, we're waiting. Time passes, they bring 3 large plates for pizza, dining sets for 3. And this despite the fact that there are 5 of us!!! Human. Then they bring the pizza. When asked, where is the soup, borscht, etc., they report that the kitchen does not have time. As a client, this fact should not bother me. If the waiter specifies which dish follows which, then the waiter is guided by how much is being prepared. Later, soups were brought to us, but we did not wait for tea!!! I have a question for the management of the institution, was it really impossible to make tea in 1 hour? I also consider it a disadvantage that when paying an invoice by bank transfer, the client must go to the bar. You can't make a remark to the waiter either, they start snapping. Result. Pizza Smile employees at Vitebsk, Stroiteley Avenue, 15G, TRIO shopping center are not customer-oriented. I do not recommend this place to visit.
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3
January 14, 2024
The most inexpensive and quite tasty pizza in the city
See original · Русский
January 4, 2022
The service is good and the dishes are prepared quickly on time. The guy was served by a waiter, very attentive, but also without unnecessary obsession, which is a plus for him. I liked the kitchen, everything was served beautifully.
The workload was average
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1
August 23, 2023
Sushi is the worst. Aesthetically, they are very sloppily decorated and taste very dubious. The rice is dry, everything is falling apart into fragments. I had to wait for the order for almost half an hour with a minimum load of the institution
See original · Русский
September 30, 2023
Oh, this place is one of my favorites, I take a Sicilian pizza 2-3 times every week. On average, food is made for 10-15 minutes.
See original · Русский
January 8, 2023
The food is delicious, the staff is polite) I take off 1 star for the cooked Raf, we made delicious coffee with milk, but not Raf) Maybe you couldn't do it, please practice) Otherwise, another client will ask you to redo it)
See original · Русский
February 17, 2022
I was a frequent customer of this pizzeria and today I ordered pizza here again. I don't know how the cook didn't dry out his hands to put this in a box as food... Well, I burned it, OK, well, why not redo it? Because people are eating up, they're still on delivery, they won't say anything to your face.
In general, see what you can expect if you order food at this institution.
(I read the reviews inside their app late. There, people also attach photos of burnt food, and in response to them, "we will be glad to see you as our regular guest." It looks like a mockery of people who pay for inedible things. No one is going to fix anything even close. I highly recommend the institution now)
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1
October 16, 2023
The cashier in this institution does not communicate correctly.Payment by card did not work, not through their own fault, but with the problems of their bank.
See original · Русский
2
May 15, 2024
no sugar is brought to tea (coffee), although you could have asked if you should or not!
See original · Русский
February 10, 2023
We ordered pizza and tea. The pizza is delicious and satisfying. The tea is natural. We were satisfied.
See original · Русский
July 17, 2024
The best pizza in town, for good money
See original · Русский
July 6, 2022
Pizzeria in the Trio shopping center in Vitebsk.
Customer orientation, this term is unknown here. We came with the guests of the city (07/05/2022), a good shopping center, we wanted to show a good institution, but we saw a boorish attitude, the waitress refused to wipe the table at which we sat down, we addressed her very culturally.
The management of the pizzeria, pay attention to this, because people come to relax and are ready to leave money, and as a result you lose customers and spoil your reputation.
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1
November 21, 2023
A wonderful and delicious place! I recommend to visit!
See original · Русский
May 30, 2021
I was in this place for the first time. I took pancakes with creamy mushroom sauce, baked roll with salmon and surimi, Greek salad, orange juice, tea. I paid 32.70. Denis R. served. For the waiter's service, I put a bold 2, because he did not know what the pancakes were made of. From raw potatoes or from dry mashed potatoes. He went to ask in the kitchen. By all accounts, it was mashed potatoes. The rolls were terrible both in taste and in the not fresh appearance of the leaf. Denis brought green tea and claimed it was black. I poured the juice into a glass, putting a straw and standing with my back, stirring something with it. The actions are not clear. For cooking, I will put a stretch 3. Waiters learn the composition of dishes, be more attentive to visitors and do not stand in vain behind the counter. This is your money.
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2
May 8, 2023
The pizza is good, but the rolls: rice with yellowness, the sauce is pale and thin, the portions of the filling are lilliputian, the taste of fish, as if they were reanimated for three days...complete bullshit!
See original · Русский
October 31, 2021
The staff is professional and responsive. A normal atmosphere for a passing place. The waiting is adequate during rush hour. Pizza is super good for that kind of money!
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January 2, 2022
We walked around the trio and decided to have a snack in this “wonderful pizzeria”, waited until the table was cleared from the previous visitors for 15 minutes and had to come up and ask to be cleaned. When the waitress deigned to approach us, to the polite remark that they had not cleaned the table for a long time and did not accept our order, she was rude and said something like: "I don't like the exit in that direction," in a rather rude form and continued to snap, after such boorish behavior I did not want to stay in this institution and we left, I doubt that there will be a desire to visit this place again.
See original
5
August 11, 2021
It's a good place, the food is average, but the service leaves much to be desired. We came to have lunch on a weekday, there were few people, but Victoria's waiter was waiting for 15 minutes, who for some reason decided to serve the customers who came later than us. Sadly...
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October 8, 2022
A long waiting time, instead of the promised 15-20 minutes (not pizza, it takes an hour to wait at all), draniki and cheese sticks were waiting for almost 60 minutes. And in fact, they haven't even started frying yet! The office girls don't pay any attention to you. They only come to the table with an order. And where- sorry, we have an overlay, a problem, etc., etc.,your order will be ready soon. But no. I don't care. As a result, a spoiled mood and lost time. Don't set foot in this network anymore.
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August 2, 2022
Well, so-so. We were with my wife on the weekend. The service is not very good. It takes a long time to wait. The coffee came first. Although it could have been brought later.
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March 19, 2023
Delicious, fast Waiting time from workload, but no more than 40 minutes
See original · Русский