Yesterday, my friends and I came to this place, a disgusting place.
No one met us at the entrance, but the waitress almost knocked us down, she did not stop, did not apologize and ran on))
We had to look for a table ourselves
All the available tables are dirty, and the staff does not pay any attention.
On the second floor, a waiter met a guy who still found a table for us, albeit dirty.
We were served by a waiter girl
When ordering a steak, she clarified the roasting with me - medium rer
After 10 minutes, she came up to me and said that the kitchen only cooks - rer/mediu/well dan (why?) as a result, I chose rer
I asked her to remove / replace the slices from the steak, to which she replied they go as an additional, so they will not be there.
I ordered fresh, which I received 20 minutes after ordering.
My friend received the slices 10 minutes after the return of the refrigerator.
After almost an hour of time, they bring me a steak with slices, i.e. the waiter does not know the composition of the dishes, and the roasting was medium well in the end)
Although it was stated that they do not have such roasts.
I had to give up the dish and go hungry.
There is a house going on in the institution: everyone is running around, making mountains of dishes on empty tables, dissatisfied guests are around.
Think several times about whether it is worth going to such a place.
A good place, a varied menu with pictures, delicious dishes.
They warned that cooking is long. (Sunday 15 o'clock)
In general, the service is good, I recommend the establishment.
The food is delicious, the prices are reasonable.
Of the minuses, the pitch suffers. First they bring drinks, then after 30 minutes it's hot, and after an hour you'll get a salad
The interior is pleasant, but the service is long, we waited 25 minutes to accept the order. I asked for matcha tea with coconut milk, they brought it with ordinary cow's milk, then they redid it, they brought a good one. Pizza on thin dough is delicious, but the dough is too thin. Kholodnik is the most delicious of all that I tried in Minsk, I will never forget it, write a recipe)
We visited on Friday at Independence 18, the service (a waiter with the name Herman) aerobatics, recommended excellent dishes and drinks, it feels like the staff is being prepared for work very responsibly) Thank you so much for your attention and approach to visitors
Excellent service, we came three weeks ago, a young waiter with a beard served, dishes and drinks were brought quickly, very polite service, we will definitely come here again!)
In an hour, not a single waiter came up by himself, when you stop and ask to serve, they say "now" and leave without returning, they spent an hour of their lives without eating
The waiters are very slow, we even had to take the menu ourselves. The food was brought cold, they asked to bring it again, but already hot - in the end they brought barely warm.
We visited this institution on August 1, ordered two identical dishes, brought them visually, the portion differs in grams, the wait is more than an hour.
Only the most patient will be able to wait for their waiter. There are a lot of them, but for some reason they only come up after someone starts yelling at them. I waited for more than 20 minutes, my order was not accepted. Moreover, I also had to take the menu myself. Although it was a weekday and there were few visitors. It's a very unpleasant impression. I do not recommend visiting
I've been here more than once. But this time the service was disgusting. The restaurant was absolutely not loaded: 4 tables on the 1st floor were occupied. But despite this, I waited until the order was accepted for 20 minutes, the waiters simply did not notice, even when I tried to call. The same thing happened when I asked for the bill: I waited 20 minutes for it to be picked up and calculated. The girl was nice, but forgetting about the presence of customers is something new, definitely not the level of this restaurant!
The place itself is nice, modern and cozy, I've been there several times before and I've always been satisfied with the price/quality ratio. But on 07/20/2023 I wanted to spend time with my family - it was my birthday. I had reserved a table for 5 people for the evening. We arrived at the appointed time, it was clear that the landing was complete. It turned out that our table was not booked, the administrator only offered what was "left": a couple of seats on the aisle and on the terrace, but not for 5 people, and ran away. Unfortunately, it became very unpleasant that it was supposed to be a family evening, and I had to urgently look for a new place. I wanted to write to the complaint book right away, but I didn't want to waste time and spoil the mood even more, because I still had to look for a new place, so at least I'll write here. I give 1 star for the fact that last year the staff prepared for this, and everything was on the level. Shoals happen everywhere, and I understand this, but the employee did not want to solve the problem in any way, said which places were left and ran on about his business, it became absolutely unpleasant from this attitude.
It's a good place, there are enough places, there are places both on the summer veranda and inside with air conditioning. The food is very tasty, I especially love one pizza for which I always come here and now order for delivery instead of the others)
Today we were with a friend in a cafe, pizza Tempo ,at 18 Independence Avenue , the service was terrible ,we stood for 10 minutes waiting for the table to be cleared after other people, although a large number of staff walked around the hall. No one even looked out of them that the table was dirty and needed to be cleaned .The girl who served us walked around with a dissatisfied face.And when there were dirty dishes on the table, she passed by, as if we were not there, so it should be visible. And when she came up, she didn't even ask if we liked everything. Evaluation 1. Please improve the quality of service.
we came with friends to sit, eat, as a result: we searched for places ourselves, the service is at level 0, I understand everything: a large number of guests, but a lot of service personnel passed by us, but none reacted to the fact that we were sitting without a menu ... disappointed, did not wait for anything, got up and left
2 stars only for pizza (one for each).
We celebrated a birthday, ordered desserts after the main courses, the waiter disappeared from sight for exactly half an hour with the hall empty. We waited 40± minutes.
At a quarter to eleven, the waiter came up with the bill and said that the kitchen was closing, when asked about desserts, only a questioning expression appeared on his face.
Dislike
We were at your place today, we ate pancakes, we liked everything very much, the waiter Denis served us, a very pleasant and sweet young man, made our evening, there would be more like him!!!!
We celebrated the birthday of our son! We booked a table in advance. Upon arrival, we were well served: fast, high-quality, delicious! I definitely recommend it!
See original · Русский
Show business's response
Л
Людмила М.
Level 8 Local Expert
April 2, 2024
I often go to the establishments of the Pizza Tempo chain. And I usually like everything very much. Today, for the first time, I was at the address Independence - 18. I didn't like the service and the service. A dirty glass was served with a bottle of water (dusty, streaked, I even took a photo). After a long wait, the glass was changed. The waiter Anastasia did not specify whether to bring me a cappuccino with a croissant or immediately. As a result, the coffee froze while I was waiting for the croissant. After the main meal, the croissant board was removed, but the empty cup of coffee, used napkin, and crumbs were not removed... I had to eat for another half hour with crumbs on the table and dirty dishes. In the end, I did not get the expected pleasure from visiting the cafe, although the food was delicious. I consider such things unacceptable in the work of the institution.
Very tasty food, polite and tidy staff. The waiting time is adequate for the order made. A large selection of drinks and cocktails. Pizza for every taste. I advise you to have a pleasant time and business communication
See original · Русский
1
1
Show business's response
4
421378 Кравчинский
Level 3 Local Expert
January 3
Pros: delicious food.
Cons: the service was terrible, the dirty dishes had to be cleaned from the empty table themselves (it stood on the next table for almost three hours while we were in the cafe), the pizza was waiting for about an hour and forty, the draniki waited for about two hours, the drinks were carried for the first time for about ten hours, and the second time they just had to pick up themselves at the bar after about two hours and twenty minutes, we waited for the bill for another twenty-five minutes (in the end, they brought the wrong one), we had a terrible time, the waiter just got tired of calling, and Ekaterina had to approach the administrator eight times, but to no avail, the reaction to all questions within three hours was "I'll clarify now." And the icing on the cake when leaving this establishment was, no, not "we apologize for such service....", but the look of the receptionist, who expressed dissatisfaction as if we had come to her house and demanded food and service from her for free.
The service is disgusting . Today we visited this institution with our relatives . The order consisted of a salad , gratin and three strudels. Tea and markov juice . Tea was brought immediately , although it is logical to assume that tea is drunk with dessert , well , or at least to clarify whether to bring drinks immediately or not . The gender of the trouble . Next , the salad was brought . While my mom was eating it, 2 people were sitting and looking into her mouth. Next, after eating the salad, gratin was brought, we also waited for the person to eat it . And then the strudel was brought to us. Why did we receive our dishes at the same time as we had to? And the third person , who ordered only dessert , had to wait until everyone else had eaten their dishes . Why didn't the waiter bother to ask when to serve dessert to someone who is just waiting for him ? I would really like the management to pay attention to what kind of "service" their employees provide.
See original · Русский
3
Show business's response
Женя Б.
Level 6 Local Expert
October 31, 2024
I was at the institution on October 31, 2024. The floor of the menu
is unavailable due to the reason "it's over, and delivery is tomorrow" already says a lot, but the salmon pancakes ordered in the end were generally shocking. The photo shows a dish from the menu and a dish served in the restaurant. A conversation with the manager about the appearance of the red fish trim (a la the declared salmon) led only to the fact that the dish was redone, but in fact the same trim was cut smaller. The fat was not removed from it, the pancakes were left the same and served cold. Outrageously lousy job of a cook, such chefs should be fired! Rating: not tasty out of 10.
There was a jamb at first, they waited for food for a very long time, and the neighbors were also outraged, for 40 minutes, and then the cork dissolved and the waiters filled up with orders quickly, the food is very tasty, the pancakes look like fried pies to taste but with meat sauce the most credit, beer is the same everywhere, a warm salad was served cold,
The atmosphere is classic
The service is terrible, the menu did not come, we had to ask for it ourselves. They asked us to calculate (they ordered 2 cocktails), the girl apparently decided that she had the right to keep as much tea as she saw fit. The waiters don't know the menu at all!
good afternoon, there is a waiter Denis, a great positive person served properly, a cool atmosphere, liked it, tipped him, he thanked him, the pizza is wonderful
Breakfast was carried for 40 minutes after landing. It was not possible to eat these dishes.
He refused, they didn't even offer to remove him from the account.
It was during the lunch menu, they brought a raw cutlet, saying this, they changed it to a new one, they brought exactly the same raw one. There was no cabbage, tomato and sauce, which were prescribed in the menu, to which they replied that the cook simply forgot to add it. Iced tea was offered as an apology.
See original · Русский
2
Show business's response
И
ирина антошкина
Level 9 Local Expert
April 6, 2024
The food is very tasty, the prices are affordable
There are no questions about the kitchen, it's really delicious, sometimes you had to wait a long time for a dish, but in general it's okay
Three-star service. The waiters did not come up to take the order for a long time, they cannot answer the question about the composition of the dish or tea for sure
The waiter took the empty plate from my interlocutor, saw that I had almost finished the dish, and walked around our table, waited until we finished, to be honest, it was unnerving.
Sometimes drinks and salads are carried for a very long time, and the second courses are brought faster
It's a great restaurant. Everything that was ordered, everything was very tasty, magnificent beef cheeks - melt in your mouth, delicious pizza with a crispy crust, a good salad. Thanks to this place, the chefs and the waiters. The feed is fast. ☺
Delicious blueberry tincture. They wanted to buy it with them, but they don't sell it in a bottle, only in shots in the institution :(
SOOO DELICIOUS PIZZA!!!! Especially the wonderful staff (I liked Daria the most, give her a bonus).Pizza and food are cooked very quickly.The drinks are also very tasty as well as a homely atmosphere
I liked the place, the observation Windows, the pleasant atmosphere, I liked the service, polite and attentive waiters, I liked the food, a large selection, well prepared. I'll come back here. I recommend.
It's a very long time to wait for an order.they can only say after half an hour that something is missing.if you are ready to spend 2 hours of time, then you are here)
There was such a gorgeous girl named Alina at the entrance that I was blinded by her beauty and couldn't get a fork in my mouth! Good place, excellent service, delicious food. I will come again, 5 stars definitely!
See original · Русский
Show business's response
M
MILIK_YU Михайлик
Level 2 Local Expert
January 8
Great place, top-level administrators,very good place for the whole family , with good prices and delicious dishes
A complete failure.
We waited for the waiter for 25 minutes, we didn't wait. Let's go call ourselves.
Next, 1 standard pizza was cooked for 1 hour and 10 minutes.
(It is worth noting here that the waiter warned that the waiting time is up to an hour maximum, rather less) but 1 hour and 10 minutes for pizza....What can be done for so long with the hall filled by 1/3, I can't imagine. Despite the fact that other people brought the same pizza a little faster.
Also, the waiter did not ask when to bring drinks and during these 70 minutes my drink has long cooled down.
No apologies for the delay, there was nothing.
Just the shock of the service. I recommend avoiding Tempo pizza. There are plenty of decent establishments nearby with fast and adequate service.
We were in this place today, very atmospheric... Delicious food and a pleasant evening. We were served by Denis Turchinovich, a very nice young man) we will definitely come again)