The worst delivery in which I had to order. The first time I ordered delivery, during the order I specified the address so that they would not make a mistake, they still took me to the wrong place, the courier called and informed me, I called back to the delivery, they assured me that everything was fine and everything would be fine in 20 minutes, as a result, after another half hour they call again and say that they need to order again and wait another hour.
I made an appeal, as a result, they called back and promised that the next order would have a dessert as a gift. As a result, I ordered, I think I will give 2 chances, after 30 minutes they call and say there is no 1 position and wait another hour, in the end I call, they say another 20 minutes, I wait another 20, I call again, they say another 20 minutes, in the end I refused. If you want to eat and are not ready to wait for you do not understand how long, then it is better not to order!!!!
I love pizza Mafia)) My favorite is Alsham pizza, I fell in love with it, now I only order it. Straight pizza-shawarma)) they also have good desserts. I won't tell you about sushi - I didn't take it. Soups are also delicious. But don't be fooled by the disassembled shawarma in the photo, they still throw all the components into one box))
Edit: but some not very efficient and competent people are sitting on your phone ...)) I wanted not to steam with the site, order by phone, so they couldn't tell me if it was possible to add add mushrooms to pizza and use the promo code 😅 promised to call back... But, apparently, they are dealing with the issue for a long time) I figured it out myself through the website)) you can)
Пицца вкусная, персонал отличный, отзывчивый, милый, время доставки по загруженности (предупреждают по телефону), расположение для Нашей семьи отличное, живём в 10 минутах ходьбы, при необходимости есть возможность заказа на вынос( тоже +). Обычно только там и заказываем. 4,8 я бы сказал, всё же один раз было такое, скрывать не стану, что тесто не доходило до готовности и было сыровато, прилипали ко дну коробки куски пиццы, но это в году 2021 примерно, может повар другой был.
The terrible attitude of the call center staff is complete indifference and lack of desire to avoid conflict. The driver may also complain to you about the lack of free parking near the delivery point. An already paid order may be lost and delivered 40 minutes late (at least). All assurances that everything is in order are a myth, everything will have to be monitored and repeatedly called and checked to receive your order.
We ordered delivery, we haven't tried worse pizza yet. It's a shame to sell such a thing.
The cheese is tasteless, the sausage is disgusting, as if it is old and has lain. For that kind of money, pizza is just a disappointment!
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Екатерина Комарова
Level 6 Local Expert
July 9
We were choosing where to order dishes for a large company, we settled on this company, since it has a huge assortment, many promotions and reasonable prices. And two more from our company have already ordered here before and said they cook very tasty and bring it quickly. We were satisfied.
I am a regular customer of Pizza Mafia, but I have never encountered such a disgusting service before. Having made an order through the application at 10.30, I chose delivery by 12.00. at 12.07, when the order was not delivered, I made a call to the operator, who began to assure me of a slight delay and informed me that the order would be delivered within 40 minutes, in confirmation of which a SMS message was also sent. At 13.02, when the order was not delivered, when the operator called, he was informed that the order would be delivered within an hour due to the absence of couriers, but during a further conversation it was reported that the order had not even been handed over to the courier and was not ready.
In a word, the service is 100 points and there is a complete lack of desire to remain a customer of this delivery.
They promised to bring the order in an hour. It took 2.5 hours. I called the support line all the time saying "another 20 minutes and THE COURIER WILL DEFINITELY BE WITH YOU"
I'm calling again "wait another 40 minutes"
I ordered food at night and was waiting for you. Just disappointed. I don't recommend it. 0 stars, do not order here, otherwise they may let you down like me
I'm as upset as I can be.
I don't understand what's going on with you at all! I order 1 liter of morse, they bring 0.5, before that I ordered a large wok, they bring a small one, soy sauce paid extra for it, too, they didn't bring it to me, I adore the mafia, but what is happening now is just an outrage, and I can't get through to you in any way, so contact me yourself
One of the best pizzas in the city. Decent people do things. But due to the lack of promotions and discounts, many people unfortunately choose competitors. Good luck and development of the company!
Delivery is exactly one hour. It has never happened before. About pizza, the most delicious in the city. The dough is always not overexposed, soft. There are a lot of fillings. There is a pizza assortment)
16 июня сделали заказ пиццы Петровской ко времени на 18:30. Курьер приехал раньше на 30 минут и сказал, что не будет нас ждать. После этого 3 раза в течение 30 минут звонили оператору и уточняли, где наш курьер. Первые 2 раза нас вообще заигнорили, сказали, что уточнят и перезвонят, но не перезванивали. В конце концов нам позвонила девушка оператор и сказала, что они не могут дозвониться до курьера! Восторг! И потом нам позвонил голосовой помощник и сообщил, что курьер будет через 15 минут. В итоге когда мы уже ждали его более 40 минут, мы позвонили и отказались от заказа. Но почему то спустя 5 минут нам пришла смс, что наш заказ доставлен))) Мы позвонили оператору, он сказал, что курьер доставил заказ. Мы сказали, что нет и попросили вернуть деньги, так как курьер врет. После «проверки» нам отказали в возврате. Я на протяжении месяца звоню в службу контроля качества (если ее можно так назвать), чтобы узнать причину отказа. Некомпетентные менеджеры не могут назвать причину, ее может назвать только Вышестоящее Руководство(!!!), но они такие важные, что сами НЕ звонят клиентам. Супер! А причину с доказательствами и обоснованием мне кто может назвать? У меня доказательства того, что мы ждали есть - это наши звонки в тот день. А какое доказательство у курьера и компании? Похоже их нет, и нас просто обманывают. В итоге я звоню месяц и прошу, чтобы меня набрал адекватный человек для объяснения причины. Но мне никто не звонит. И вчера мне сказали, что мне вообще звонить нет смысла. Вот такие сотрудники работают в пицца мафия. Обманывают клиентов и закрывают глаза, а также не готовы идти на контракт. Даже кфс и макдональдс всегда идут на встречу клиентам, делают возврат либо меняют заказ. Но нет пицца мафия у нас всех круче. Куда уж им))) может быть хотя бы таким образом я смогу достучаться до ВыШеСтОяЩеГо РуКоВоДсТвА.
Hello. I don't order often. But I ordered 25 January 2024. The pizza is delicious, as always. BUT now she has become so small, I was surprised when they brought her. It was 30 cm and now 25 doesn't seem to be such a big difference, but it looks like a shock))).
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Вера Ч.
Level 7 Local Expert
July 9
Last week I ordered food for my birthday, it was delivered quickly, and they also provided a discount in honor of the anniversary. I am very pleased, thank you! The guests liked the food.
We made an order, not only did we wait 3 hours, the robot answered the phone number with the promise of a call from the operator, and no one called back.
The pizza arrived cold, warmed up and absolutely tasteless.
They haven't given up yet! Very disappointed!
Was it better before? In the beginning it was super. Probably, due to the lack of serious competition, it became a little worse than it was. I hope it won't get any worse.
Something has happened to our favorite pizza mafia, it has become completely thin. They always appreciated her for being homely. When ordering two pizzas, only one sauce was put in.
Лучшая пицца в городе. Косяки бывают в пятницу/субботу, когда высокая загруженность , может чуть тесто не дойти или жоставка быть долгой. Но в другие дни без нареканий
I was waiting for an order for 3.5 hours, they promised 30 minutes at every call, they brought everything cold, not the first freshness, there is no desire to order food here anymore😞
Не советую!!! Заказал пиццу, оплатил, (нет оплата картой курьеру) Без всяких причин отменили и не сообщили. Позвонил сам, сказали делать заказ заново, хотя оператор сама уточнила заказ после оплаты. Я отменил заказ, но деньги не вернули. Говорили в течении недели. Сегодня шестой день.
Привезли не ту пиццу. Максимально не ту… я заказал деревенскую, привезли непонятно что, в чеке было написано, что это роллы от другой фирмы. Позвонил с претензией, ни извинений, ни вариантов по решению проблемы не последовало. Фу
Пицца очень хорошая, цены - завышены всё же. В начале пути открытия около года - была идеальная пицца, просто пушка. Но что то изменилось, то ли в рецептуре, то ли в поварах. Очень хорошо что есть такое заведение в городе.