We were in March 17.. I was very surprised by the reviews for 18 and c. 19 years. If everything has changed so much in 2 years!!?? I only have great memories. For the whole vacation!
There are no complaints about the kitchen at all. Everything was great.. the range of dishes.. fruits. Seafood and most importantly . Lots of delicacies.. . They cooked great on the beach. On the grill. Everything is delicious and clean.. the rooms have been cleaned. The sets are complete in the bathroom... It's too bad that no one speaks Russian. Great beach and ocean!!!!
Cons of the PESTANA hotel (09.05.2019) from 2.05 to 12.05.2019-Except for the ocean and the beach, there are only disadvantages: the rooms are not cleaned, water does not flow from the tap, only the shower! Soap, gel, shampoo and clean towels are completely absent, there are a lot of mosquitoes, the maids open the net to the balcony and forget to close it, the lock is broken, the keys are always demagnetized (tired of running to the reception), they scream constantly, starting at 6 a.m. with walkie-talkies and 6-7 people are calling each other, it seems that you are not on vacation in a good hotel , but in the zone! They're going through your stuff like they have the right to! Very unpleasant! All creams simply drain themselves and empty tubes and jars on the second day of rest! Right down to the toothpaste, which is simply not possible to buy on the island!!!There is a coffee maker and cups in the room-but the question is: WHY? THERE IS NO COFFEE, NO TEA, NO SUGAR!!!!There are very, very many service personnel who do nothing and create the appearance of presence! They are all untidy, outwardly ugly, with pimples on their face and body, one waiter in general constantly has his lip and lower jaw hanging down and drooling!!!!! And this is in the restaurant area! Dirty , untidy , wrinkled shirts and trousers, almost all without badges, shoes in general are terrible! They behave unfriendly from the first day of acquaintance, until you give them a COOK, they just ignore and don't even fit, and if you give them a COOK, it doesn't change anything, the attitude is bestial in everything!They can drop food on the floor, then pick it up and put it on the common table!Everything is hot with dirty greasy and hot spoons, which are disgusting to touch and which constantly fall to the floor! Salads and fruits are sour and sour! They are definitely not washed, since the crunch of sand is felt specifically! In restaurants-tap water, it stinks (yes, it does not smell, but it stinks of chlorine!), boiling water is poured into a tank with boiling water from a dirty plastic bucket! The horror! The dishes are all greasy and dirty! And today, a blue cellophane bag and a piece of glass came out in the cutlet!- this is generally outrageous, but not surprising, since the entire staff in the restaurant is just some kind of rabble!)They brought them a Russian flag- they didn't even deign to hang it (And I madly love Cuba, and the people, and the customs, and nature, and the weather, and the cuisine, and the whole flavor of Cuba is simply not compatible with such an attitude of the staff of this hotel to the Russians! Dear hotel management! Take action! Change the staff who don't even deserve a THANK YOU! And please keep an eye on everything that happens at this hotel and read reviews at least sometimes!!!! Let's go back and check if you've hung our flag! Stay human, we have helped you and always help you!)
Very dirty! The stench in the toilets, dirty sticky dishes in the restaurant, the linen does not change at all, dirty towels are hung back in place. At the same time, a delightful ocean!