Pec
40 reviews
January 16
Of the advantages, I can only single out a large office in this branch, in Russia it looks completely different.
And there's a whole mountain of disadvantages and a cart!
I'll start with the fact that manager Kristina seemed very friendly and pleasant to me, she told me what and how the cargo would be processed and when the cargo would arrive, where, whether it would be able to be picked up "Door to door".
But none of her stories came true except for the final delivery of the cargo.
The driver and a friend came to pick up the cargo, so there was no room in the cabin and I had to take a taxi for the car, even though the manager said otherwise. The cargo was issued almost 2 times the estimated cost, and only then did I realize that it had to be changed, but even with the initial calculations, I could not collect this cost in the calculator.
Okay... When paying for the cargo, I beeped the card, the check was knocked out, the money was debited, but the money did not come to the PACK, I had to have a lot of problems with the bank because of this.
Okay... On 09/27/24, the cargo was processed and the promised delivery was on 10/07/24. But on 10/15/24, the cargo just left! Support from Russia can't say anything at all about your cargo in Yerevan, doesn't have any information why he didn't leave and constantly says that you can't get through to Yerevan. As a result, on the 14th, I arrived from another Russian city in Krasnodar, and only there, after 2 hours of my time, was the support able to contact Yerevan and explain to me the reason for the delay.
At the same time, I have a debt of about 2500r. approximately, provided that I have paid everything. It turned out that I had a debt in the application and on the website, but the payment was made in their system after 3 weeks. The accounting department for the payment did not send me a response. For some reason, there is no form for claiming delivery delays, so I had to write it in free form.
As a result, I arrived personally at 14.10, and the cargo finally left at 15.10. A coincidence? No.
At the same time, the cargo traveled from Yerevan to Krasnodar for as many as 9 days! That is, he was brought in only on the 25th. The funny thing is that as soon as the cargo was delivered, I still had a debt on the website, and if there was one, no one would bring the cargo to your address. Support on this day tells me in plain text that the delivery to the address is a "Schrodinger's Cat" because it is both canceled and not. As a result, I still got a call from the deliveryman who was able to bring me the cargo only the next day at a smart time range from 9.00 to 18.00, that is, in any case, you have to wait all day for the call until the delivery deigns to arrive.
However, I was still pleased that the entire cargo was intact, of course, because they did not impose as many as 2 crates. Moreover, only one reached the address, the second one was carefully disassembled by PACK and kept for himself under the pretext that it did not fit in the car, and the crates, oddly enough, cost money. Yes, as soon as I flew to Russia to meet the cargo (and manager Kristina knew this very well), the manager stopped contacting me at all.
Shortly.. It's more expensive to get involved with this transport company, only in desperation! It's very expensive, very long, and the service doesn't give a damn. But! The cargo is intact and at least nothing was stolen. And thanks for that.
I would like to add that I wrote a claim in free form, for which I received a response and a 20% discount for the service that the insurance company must pay. Having sent the data and banking details, I have not received anything for a month and a half now. I'll have to sue the campaign.
After 4 months, they still returned about 10% instead of the promised 20%. But thanks for that too.
I would like to thank employee Alena separately, because she is the only one of this huge company who decided to work hard and bring the matter to an end! I hope the management will notice the success of this person and write out a bonus at least in the amount of the unpaid amount to me)) It's only thanks to Alena that I'm adding another star.
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December 29, 2024
760359837608 We have been waiting for the Rybinsk-Yerevan cargo for a month and a half. All the calls, both in Russia and in Yerevan, ended with routine, meaningless answers. Three shipments were sent almost simultaneously (the recipient is one person in Yerevan), after two weeks of storage in a warehouse in Vladikavkaz, for some reason, the PEC did not pick up three shipments at once. We are still waiting for the third cargo (see the cargo number above) in Yerevan. Tomorrow is the New Year. Probably rub it after the holidays! I do not recommend working with PEC.
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1
December 26, 2024
DISGUSTING attitude towards customers, lost the cargo, went somewhere else to another city, they said to wait for an SMS, but it didn't come, after two weeks of calls with the customer service, they still found my cargo in the warehouse and already with the meter for paid storage screwed up, I say, but it wasn't my fault. I pick up the cargo, but they say PAY anyway
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April 2, 2024
I was waiting for delivery from Krasnodar to Yerevan.
After 2 weeks, they called from the pack, informed me that my cargo had arrived.
I asked a friend to take a car to help me. We drove for about an hour, half an hour that the PACK was on the way out of the city, through all the traffic jams. We arrive - and there is only part of my cargo.
Naturally, no one said anything about it!
The reasons why only part of the cargo arrived are difficult to answer.
Tip: check for yourself, it will cost you less.
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1
June 14, 2024
Thank you for your professionalism! I recommend it! Everything arrived on time, in perfect condition, managers are always in touch, appreciated the importance of feedback, called to clarify how everything went, whether you are satisfied with the delivery, etc
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April 23, 2023
I ordered the delivery of a scooter from Moscow to Yerevan. There is a very beautiful office here in the PACK, none of the branches that I have seen have such a thing. The staff is very nice, they even disassembled the crate for me in the warehouse — this is not the first time I've sent it, and before that they gave me a tire iron, they say, disassemble it yourself.
There are no complaints at all, on the contrary, the impressions are the most pleasant. The cargo was delivered intact, albeit with a delay (apparently there was a heavy workload on the Upper Lars or some kind of emergency)
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1
January 7
Poor service! Constant queues, incompetent employees.
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December 26, 2022
They were sent from Kazakhstan to Yerevan. The cargo was delayed for 4 days. The notification came on the 23rd. We arrived the next day, Saturday, during business hours. The branch turned out to be closed (I met some worker, explained that everyone left at lunch, because they poured concrete). Who cares about your concrete? Fill it in after hours! They turned around and left. On Monday, they made a special preliminary call, clarified whether they were working and whether there was lunch, etc., and arrived at the closed gates. Calls are always busy, I called 30 times, and I never got through. We stood for half an hour until an employee arrived (or it's unclear who, did not introduce herself), opened the gate, finally came to the office. It is impossible to receive by SMS, although the cargo is prepaid. There were no apologies, they suggest writing a complaint to all questions. I would put 0 if it were possible. I would add a star for the fact that the cargo arrived intact (it was no longer issued in a crate). But this is not the merit of this department. If you can do without it, it's better not to contact PECK Yerevan.
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2
July 22, 2024
I ordered a table , they sent it to me , as a result , the table for 100k came all chipped , and compensation for damage was never paid
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1
November 15, 2023
They do not ship by road from Armenia to Russia, referring to sanctions and the fact that Georgia does not allow cargo to pass to Russia. There is no warning about this anywhere, neither on the website nor when placing an order online. Air delivery is 5 times more expensive and without insurance
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2
March 8, 2023
I sent several boxes to Yerevan. Everything arrived on time, in one piece. Thanks to the friendly staff and good service. Of the minor disadvantages, it was difficult to drive through the yards.
Thank you so much for your work!
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2
June 22, 2024
NEVER, EVER contact the Yerevan office of the PEC!!! We lost my cargo two years ago. On the way, they forged documents, so that they had to deal with the inspection authorities. When trying to enter into a dialogue, there was a checkmate from the staff.. I gave you another chance this year. In total, the cargo has been delayed for 2 weeks. No one can tell where the cargo is....
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3
October 24, 2022
The Yerevan representative office simply spoils the authority of the Russian PEC. Customer orientation is minimal, there is no ability to solve customer problems, they ignore the comments on the application and bring the cargo as they want and eventually give you the damaged cargo.
The delivery time of the cargo was violated 2.5 times, just think about it, not for a couple of days, but 2.5 times, and I did not hear a single apology in the Yerevan office for being late. Everyone lies, from the warehouse staff to the head, who considers herself a very important person, but in fact such an incompetent person in her position.
I recommend everyone to bypass this company if timing and comfort are important to you.
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4
July 20, 2023
In the Yerevan office, employees behave incompetently and negligently!
I sent the cargo. Since 17.07, they have been in stock and will not be delivered to the recipient in any way. The distance from the warehouse to the recipient is 500 meters!!!!
I DO NOT RECOMMEND
PS. if you want to send a parcel / cargo, it is better to use the GLOBING company.
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3
November 11, 2022
I sent a cargo from Moscow to Yerevan! I arrived 2 days later from the specified date, but that's still bullshit.
On 7.11.2022, the cargo arrived at the warehouse at 48/32 Admiral Isakov Avenue in the department of the PEC.
8.11 it was not possible to receive the parcel, as it was already closing.
On 9.11 at 13:38, the status of the cargo changes to "Issued in stock" but to the wrong person! Today is already the 11th and they still don't call or even bother to find the parcel.
I'm surprised! How do you even deliver the cargo without checking the recipient and without a passport? Kaaak?
Fortunately, the cargo was insured and the PEC (in Moscow) said that they would refund the entire amount plus more for transportation!
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November 17, 2022
I will leave a review on the delivery of PEK Moscow-Yerevan:
1. The cargo did not arrive in a closed pallet, as stated and packed at the point of dispatch, but scattered on a gazelle. Everything was unpacked somewhere on the way (we suggest that in Yerevan), the entire package is damaged. Part of the furniture is broken and now it is not clear whether it is subject to repair. The wheel on the chair is also knocked down and it is also not clear whether it is subject to repair. The handles of the drawers are completely ruined - now only a replacement.
2. 5 of the 8 parts of the parcel are damaged in varying degrees of severity (soiled items, numerous chips, etc.).
3. The parcel arrived late, instead of 8.11.22 as stated at the time of shipment, only yesterday (11/16/12)
4. Yesterday we sent all this information to the operator from the PEC, by phone, who called us to coordinate the delivery time (he told us to send it to whatsapp) - as a result, they have not answered anything for more than a day, Moscow managers reported the need to provide a whole package of documents exclusively in the original and in the office of the PEC, among which receipts and receipts for the purchase of damaged goods, an act of discrepancy signed by a representative of the PEC (and when unloading, not only did they not give any act, they also sent it in Armenian when we asked about where the pallet was and why the cargo was scattered over the gazelle and damaged).
5. This is not counting the fact that we had to pay exactly 2 times more for the shipment than the calculator on the PEC website showed, although all dimensions HxWxD, weight, etc. coincided with our calculations. The representatives just spread their hands...
Keep in mind when shipping goods, I hope that no one will get so much from the PEC. Have a good package...
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5
2
December 5, 2024
Everything is just perfect. No comment.
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1
September 22, 2024
Excellent TC, everything is clear and understandable.
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November 28, 2022
I ordered delivery from Chelyabinsk to Yerevan. 4 boxes, including a monitor and a computer. It took exactly a month, they were detained in a warehouse in Vladikavkaz and then for some time they stood at the Upper Lars checkpoint. I was expecting the worst, but in the end everything went fine. I had the parcels measured and recalculated on the spot. When I left Chelyabinsk, they counted some astronomical weight that was not true and the amount was several times more than it was on the calculator. The things themselves arrived in one piece and nothing was missing. Maybe I was just very lucky, who knows
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November 11, 2022
I strongly do not recommend using the services of the PEC for the delivery of goods to Armenia. Complete unprofessionalism.
- Instead of 2 weeks, the cargo was transported for 2 months.
- When paying for 100% of the fence, delivery, repackaging and delivery to the apartment, they demanded 20,000 AMD from above for delivery.
- The repackaging was not done. As a result, the damage to the cargo, everything arrived torn and dirty.
- To solve the issue, you need to fill out a bunch of papers and stomp into their office. They don't want to solve the issues remotely.
Beware.
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December 28, 2022
Terrible service in PEK Yerevan!
They took over the transportation of the motorcycle to Russia, took it from Gyumri to Yerevan, made a crate at the warehouse and could not bring it out!!!! They returned it back to Gyumri, they charged a lot of money for it, they didn't do the job, although they promised full service. They do not give documents about the work done, managers do not take the phone and do not call back, they completely ignore! I'm tired of calling already! The director's phone is not given! Terrible beastly attitude towards customers!!!!
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2
October 28, 2023
A terrible transport company, ordered a parcel from Kazakhstan, promised to bring it on October 10 and so far it has not been delivered to me on the calendar on October 28.
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March 28, 2024
It's true that trucking to Russia is not available, I called and asked before going to the warehouse
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1
April 15, 2023
This is the second time we receive items from St. Petersburg in this warehouse. Exactly, quickly, politely. All issues are being resolved. Thank you. We recommend it.
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September 23, 2022
Disgusting company. I was supposed to receive a shipment to the address. OK, I enter the tracking code, I see that the cargo is in Yerevan. But no one calls, and so on from day to day. 10 days pass, during which I called them and wrote to the bot, each time they promised me that they would call and bring me, I go to the site again - he writes that I have a debt, since I did not pick up the order on time (!!!!), and offers to bring it to the address. Only after I wrote to the bot again and the sender's company contacted them, I finally got a call and was told that they would be delivered within an hour. OK, I'm saying. So, it's been three hours, no one has arrived.
It's a MESS, how fucked up you guys are, you just can't imagine
Apd: they brought it in four hours, but, attention, that's not it!
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6
2
June 7, 2023
Excellent delivery service, it's a little far away, but overall I liked everything!
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December 25, 2022
I read the reviews when I went to pick up the monitor sent from Moscow, and I was already saying goodbye to it in my mind :) But, apparently, this is the case when they write a review only when everything is bad.
My shipment arrived in 18 days, three days later than the projected deadline – but when placing the order, they immediately said that due to delays at customs it would be three days later, so it turned out exactly on time. The monitor is intact and working, the box is not damaged, the crate was in place, everything was fast and polite in the office, the men in the warehouse are also excellent.
5/5, I will continue to use it.
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August 14, 2024
It was delivered quickly#
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November 19, 2022
We lost the cargo. He was supposed to come 30 days ago.
So besides the fact that they lost it, they also require PAYMENT for delivery. The payment that I made in this office.
It is better to send by another service.
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3
December 10, 2023
Responsive staff. I received the cargo quickly and without any problems.
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September 12, 2024
The Tajiks did well!
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January 18, 2024
Two professional coffee machines were damaged during delivery)
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April 26, 2023
A very good attitude of employees to customers, I order more than once, there are no problems
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1
April 8, 2023
I sent the package twice, everything came in one piece. The staff is polite and ready to help
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May 20, 2023
Friendly staff. The cargo was quickly accepted.
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September 1, 2024
Super
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November 3, 2023
Favorite transport company ❤️😇
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August 30, 2024
The product arrived late!
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November 25, 2023
Excellent service.
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April 29, 2023
That says it all
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