The company does not care about its customers at all. When the departure from Vnukovo Airport was delayed by more than 12 hours on September 10, 2024, Pegasus did not even provide its customers with water. The representative of the airline simply ran away so as not to communicate with the passengers
I called many phone numbers to change the dates on the plane tickets I had previously purchased from Pegasus Airlines. They all make a 2K price difference to a 1K ticket. When I say that I don't understand, he hangs up the phone in my face. Thank you, I reached the real pegasus and changed my ticket for 300 TL without any problems. There is a lot of information pollution on the Internet.