Pegas Touristik
30 reviews
October 19
We have been vacationing since October 8, 2024 at Viking Nona hotel Kemer with families.
Many thanks to our hotel guide Malik for his kindness, responsiveness and understanding.
Thanks for the work!
Mashkovtseva Elena.Vladimir.Makar
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September 6, 2023
we will never interact with this tour operator again.
Firstly, when selling excursions, you don't care about environmental friendliness, the main thing is to get involved. So we went to a water park with beautiful beaches where you can swim with fish for 20k. And no one warned that one beach would not be available, that there was a queue on the slides for 1.5 hours, that swimming with fish was an additional payment. Do not finish ≠ environmental friendliness when selling.
Secondly, what caused this review and the point in our relationship with this company is that we were forgotten at the hotel at 4 a.m., when we were supposed to be taken to the airport. This is generally both a laugh and a sin. We went down to the scheduled time, and Pegasus picked up the other tourists without checking any documents, thereby leaving us without a transfer. Thanks to the other company that called Pegasus and solved their problems, as well as for taking us to the airport.
All in all, a honeymoon with Pegasus was an extremely bad choice.😅
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April 24
Disgusting. A trip to sightseeing Alanya was purchased. As a result, we were not taken to the fortress by funicular (although it was promised). We were not taken to the banana plantations. We were dropped off on the beach for two hours, in the sun. And they paid a lot, 5,000 rubles each. Pegasus is not the same anymore. Or the bosses don't know what the agents are doing behind their backs.???
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August 24, 2023
We bought a VIP yacht tour for $ 100 per person. There were 4 of us. They promised a 4-hour ride, a great dinner, drinks, etc., etc. As a result, 20 minutes. a boat trip along the coast back and forth, a dirty boat with a terrible toilet, the number of people is more than the stated 12 people. so that even everyone could not fit at the table. Pasta with nuggets for dinner and complete disregard of the staff. Something like this:(((((
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May 5, 2022
May 5, 2022
I had a rest at the Rosa Resort oteli hotel, from the Pegas tour agency, I liked everything,the guide's service is Serdar,professional,pleasant to communicate with,friendly,friendly, recommended a comfortable hammam,sauna,peeling,massage-in the new SPA salon,I am grateful for the excellent service on excursions organized by the Pegas company,I am satisfied with the service,thank you.
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1
June 11, 2022
I want to write about the tour. Taza Canyon. We went today. First of all, Svetlana is a wonderful guide. She is very friendly, positive and pleasant to communicate with. The tour itself is for trained people who are in love with nature and mountains. A special impression of the village where the stone Pillars. Stonehenge is resting. It's more beautiful here. For people with fantasy, associations are off the scale
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October 1, 2022
The disgusting operator who sold us a tour to the wrong hotel. There is one hotel in the voucher, in fact another. Our claim was answered that the hotel had changed its name and it was indicated in small letters in the address. The hole we were put in does not correspond to 4 stars in any way. A smelly room with dirty laundry. On the left and on the right, music is blaring until one o'clock in the morning, and so loudly that you need to shout in the room to be heard. We left the hotel and asked to contact us, but no one contacted us, because Pegasus has a very simple scheme: pay and fly, and then we don't care about you. Your discontents are your problems.
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May 21, 2023
I am vacationing in Antalya, Turkey. Today, at a meeting at the hotel, a representative of Pegasus Tour told me that all excursions for Russian tourists are prohibited and canceled.
I have a question.: What kind of discrimination is this???
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October 24, 2022
The company does not fulfill its obligations and exposes its clients for money. Does not provide a contract for the provision of services . Through the hotel Guide, we paid for a swimming trip with dolphins for a child for $ 500, and as a result, we were taken to the trash and put the child in a group where the official price is 100. When she demanded to return the money, they staged a bazaar. Guide Ramil. Dear tourists, avoid the guides.
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September 10, 2022
The Port nature Hotel guide Tatiana is a disgusting employee. She talks to you like a redneck, you owe her something. The rules of etiquette are not about her. We applied only 2 times, upon arrival. Give me the passports and vouchers. And your transfer, then what do you need from me. The day of departure "all information is in the folder at the reception", but it is not there, your problems.
I hope Tatiana will read this review and maybe stop transferring politics to her tourists!!!
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1
October 18, 2021
Had the pleasure of being on the tour: The ancient city of Feselis and the funicular ascent to the mountain (no luck with that - a cloud covered the entire peak completely), accompanied by a guide Nariman (9921). We would like to thank Pegas touristic for a well-erudite, with a good sense of humor, patriotic and delicate guide, as well as a cool driver. This is the second time we use the services of Pegas touristic and we are not disappointed. Thank you very much. The Mironov family. Akka Alinda Hotel. 18.10.2021.
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October 18, 2021
The stay was good, the service and service at the hotel is wonderful. Before departure, the whole impression of Pegasus as the host was spoiled by the guide Marina Nikerina. She hosted guests at the nirvana cosmopolitan hotel. We did not come to the meeting, because we have two children, a 5-month-old baby who sleeps for the first time at 10 a.m. and the eldest child, and we were not interested in any excursions. We came to relax at the hotel. On the day of departure, our flight number and departure time were changed when we turned to Marina for help, what should we focus on the time or flight number (it was important for us, because we paid extra specifically for the evening flight and spending an extra 6 hours with children at the airport is not an option). So, when we turned to the guide, we came across such rudeness and rudeness on her part, I haven't seen such a thing even in Russia for a long time. Except in the village store or at the bazaar. She insisted that we did not come to the meeting, and refused to tell us anything about the flight, and she was rude to her husband, to me, refused to give the contacts of the management, go to another guide to whom we can turn. To our question: what should we do now? Standing in front of her with children, with a temperature of 38.5 and shocked at this inadequacy. The answer was: I do not know! I should have come to the meeting. Then Grandma came up to meet her and she just left with her. That is, our guide just took not only that she yelled, was rude, was rude, but also just dumped the tourists and left. A Pegasus employee in Russia was in touch with us well, from whom we bought the tour and she helped us with the departure. As a conclusion, this was the last time I bought a tour to Turkey from Pegasus!!! I understand that the company is huge and it is difficult to track all the personnel, but such inadequacy on the receiving side is just the bottom. Taking into account the fact that we paid almost 300 thousand rubles for the ticket, and here is such a service.
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10
5
October 22, 2022
My husband and I have been to the Venice Hotel 8 times and the first time, where Kristina, a representative of Pegasus, surprised us with her unfriendly attitude. When asked to mention our stay, I received a sharp refusal, referring to my employment with guests, but contacts for the necessary communication were not offered in the future.
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October 30, 2021
There have already been problems with Pegasus for a very long time and again trips with them are overshadowed! They do not work for reputation, but only for the benefit of their wallet! We flew a huge company on tours in Turkey, we sold everyone a Turk more expensive for an evening flight and certain airports, that is, we actually paid a higher price for these conditions! Everyone had different dates and flight numbers, they took everything changed in the morning and scattered it upon arrival at those airports that they had not previously agreed to. When contacting them, they just send us, we have the right to charter wherever we want and when we want to change. The entire company of 38 people changed flights and airlines to cheaper ones and flights to Domodedovo are terrible! I will keep a promise to myself that I will definitely not go with these scammers anymore! People take care of your nerves, you shouldn't spoil your vacation with such a shit company!
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October 20, 2022
Pegasus is a disgusting operator , they paid extra for a ticket so that there was an evening flight , as a result , they replaced the flight ten hours earlier and to another airport , the car remained in Sheremetyevo, sent to Domodedovo , the operator sucks think a hundred times before buying a tour from him
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July 31, 2021
I was vacationing in Turkey, LAND OF PARADISE hotel from July 17 to July 26. Great guide Victoria. A competent specialist, a very good person. She helped me with everything that interested me. I picked up good and interesting excursions. I would like to express my great gratitude to Victoria and say Thank you very much.
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July 29, 2022
An excursion to the Tyza Canyon is hell!!! Especially in August. 2 hours on jeeps in the wildest heat. Water is paid. There is no guide. No one tells you anything. Accompanied by a Turk who does not speak a word of Russian. They just bring it and say or go there, take a photo. The places are very beautiful, but this tour is for May or October. And so the heat stroke is guaranteed to you.
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September 23, 2021
We went on vacation from the tour operator to Saldo Sagalasas, the guide Aitbai Satbaldiyev advertised this tour as the Turkish Caribbean)) where you can swim in the lake and take beautiful photos against the background of white sand and lavender fields! As a result, it turned out that lavender had not been blooming there for a long time, and the air temperature was about 8-10 degrees and a strong icy wind, so it was not even possible to approach the lake, not to mention that during the tour to the mountains we could not even get off the bus because of the terrible cold!!! DIVORCE AND DECEPTION!!!!! They just stole our money and took a whole day off!!!
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4
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November 8, 2021
I managed to get tickets for a charter flight organized by Pegas Touristik (*Pegast"). As a result, what is the postponement of the flight five times? Do they have the right to reschedule the flight, but there may be some boundaries or is the company in principle unable to plan the workload of flights? As a result, the flight was postponed from 12:30 to the evening (several times) and suddenly the day before departure to 8:00 in the morning. I specifically took tickets separately so that the flight would not change, but this does not mean anything to the Pegasus Touristic company. They didn't give a damn about your plans. The day before departure, the transfer is again twice as long for the flight. Seriously? I checked for a long time with the company that sold their tickets by flight time, but alas - they confirmed to me - the flight time has increased. Comrades, I bought a ticket from you under certain conditions. What is the time increase? Can you add another transplant? It turns out that the purchase of a charter turned into the purchase of a "pig in a poke". And also - ordering an individual transfer - you pay almost $ 50 and wait until the office deigns to send you the time when you will be picked up. Yes, they don't send SMS and they don't know how to use e-mail. They will send it to the reception.. It's like I'm ordering a bus. If it is inconvenient, you can try to coordinate... Should I try to coordinate it? That is, I pay for a separate transfer and they will indicate the time of departure - it is better to order it myself or from another company that respects and values customers. It is not surprising that such companies start having financial problems. It seems to the owners that they should reconsider their personnel policy or after some time they will have to reconsider their financial policy.
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5
1
November 3, 2021
A great stay at the victory be mine hotel, thanks to Julia's great hotel guide, an excellent specialist, responsive, patient. In a word, well done
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October 9, 2021
Disgusting company. The bus driver, who takes tourists to hotels, does not know where each of the hotels is located, braked every 100 meters and asked for directions, driving past the same place 3 times. As a result, the distance of 1.5 hours was covered in 3 hours!!! Flights were transferred back and forth 3-4 times. The return flight was postponed from 6.00 pm to 6.00 am, but it was not landed on time. The plane that was supposed to leave landed only 10 minutes ago. I'm not friends with Pegasus anymore👎
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4
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October 14, 2021
In general, the company may not be bad, but individual guides, in particular Elvira (Kemer) she can't cope with her duties, she stupidly wants to get rid of her tourists as soon as possible without doing her job. Of the three excursions on two, SHE had one negative with her, such people should not work with people
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July 20, 2021
Disgusting travel agency, travel agents do not know anything, individual guides are a separate topic. We had Victoria in Side, at the Lake river Hotel. Rude, I do not know where she comes from, but her place is not in the service, but behind the counters in the butcher shop. Communication is as boorish as possible, sarcasm and strange jokes. In general, this is a tin. I don't advise anyone, it's better to choose any other company, even the most run-down one, but not this one
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August 6, 2021
Everything could be fine if the guides stopped taking people to the Hammam, where there is complete unsanitary conditions. Never buy these hammams from them. We are resting at the Paloma forester hotel, from where we left for the Babel hammam. Dirt, a broken Jacuzzi, deception and unsanitary conditions.
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September 18, 2021
The representative of pegasus tourist at the hotels of the Golden Beach Resort Antalya simply cannot work with people.Rude.I had a rest on August 6, 2021 to August 16, 2021.The individual transfer was provided with a delay.
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August 29, 2021
The guides are as uninspiring as possible. Amorphous. They only talk about excursions to get money out. By the way, their excursions are 2 times more expensive than those of local travel agencies. Horror. They were picked up by transfer to the airport. The girl who accompanied pegasus is as unfriendly as possible.
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September 2, 2021
I do not advise you to buy a ticket anywhere. Flights are postponed for 14 hours. And in response, they are rude and make you look like a fool
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4
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July 17, 2021
A very bad company deceives people don't mess with them
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10
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July 22, 2021
the desk openly spits on the interests of customers
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8
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July 27, 2021
We had a great rest
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