We looked in the evening at the CP (we were disoriented by Yandex, over time), but we were accepted - thank you. The next day, we arrived at 10-something, we had to contact the designer (and had to wait 20 minutes), as a result, we passed on the wishes, and after a while they sent us the options. The sign was ready a day later, for the atelier (at 96 Leningradskaya Street).
I took away the seal today, I consider the staff to be incompetent, who do not know how to solve the jambs they make themselves. You misunderstood how to make an order, messed up, don't apologize.