The food is normal, the workers did not like it, they did not know the dishes, the girl did not know that the Concourse gastrofest was taking place and did not know what was included in it, although she had a stand with a photo next to her, the second one ran to help, the girl with short hair was generally under something, gave out boiling water instead of tea, I had to find out and she herself took tea bags and asked for appliances that were also not put in, she was also angry, it all had to be pulled out, the trays were just dirty and they did not give a check
, she had to ask, to which the girl also rolled her eyes, made a copy with an annoyed look, saying why, strange - she did not like it. I also watched her the other day- she screamed at the whole food court, laughed very loudly, the feeling that something was going on ((( the girl had a haircut like a boy, fair-haired, such a cheeky look, taking the order, asked again several times, although I clearly and loudly named. She looks like a student. It was in the spring when the Concourse Fest was held.
Today, on May 26 at 22.50, we came to buy a couple of croissants at home with a young man. I want to note that we did not want to take coffee, knowing that the institution is closing, maybe the girl has already washed the coffee machine and not to strain once again! We greeted the barista, and we immediately get a negative reaction from the girl. While sitting on the phone and snorting to ourselves, we heard the phrase "we do not accept orders." To the question why don't you accept it? There was no sensible answer. Smacking his lips with a dissatisfied look, the barista asked if it was a card or cash? We answered anyway, and again we heard aggression and an unpleasant attitude towards us. The girl said, "Know for the future, we do not accept orders at this time!" . As a result, the barista gave us two identical buns, although I asked for different ones, but honestly I didn't want to swear anymore. Please resolve this situation and talk to your employee. Since this girl ruined all the opinion about your institution, I have not yet met such boorish behavior. Thanks
I recently visited a coffee shop and, unfortunately, was extremely disappointed. I ordered coffee, which, in theory, should have been fresh and fragrant, but instead I got a drink with a bitter taste and a strange smell. It seems that the coffee was of poor quality or simply poorly prepared.
In addition, the service left much to be desired. The waiter was inattentive and showed no interest in the customers. I had to wait a long time to place an order, and then even longer to receive it. As a result, I left with an empty glass and a bad mood.
I do not recommend this coffee shop to those who appreciate good quality coffee and courteous service.
On 28.07 at 21:15 I ordered chicory on coconut. They gave out a drink with absolutely no taste.
I went up to the girl and asked her to redo or add more chicory so that at least some taste would appear. She said, further quote: food is non-refundable and non-exchangeable.
I say, but it's just milk.
As a result, they told me 3 times that they could not help me in any way. Then the girl just started punching a new drink. That is, I had to pay for another one to have the same thing done to me.
I turned around and left. Leaving an empty glass of milk called "chicory" in the coffee shop.
Terrible service. I've never seen anything like this before.😅
The location is not bad . But the first thing that my friends and I were not satisfied with was the staff and rudeness . At first, they were polite as you give money and make an order, and then as they asked for a good remake of the very bitter and log coffee, then the rudeness was from a young man and the discussion between the staff was open and brazen. I made a remark, but the rudeness and arrogance did not decrease in the young man . Loud music is basically too much on this floor , you can 't hear anything !
14.09 2 girls on shift. There are not very many people. When ordering, she clarified everything and asked to bring coffee and a croissant to the table. The tray stood near kamsa for 10 minutes, while I was told that it would be brought in 8 minutes! I didn't get any negativity, but the customer orientation is below the baseboard! It is necessary to work with the staff!!!
We ordered 2 cappuccinos. We struck 1. We prepared a drink and gave it to the next customer after me. The client took the drink with her own hands, then she was told that it was not her drink, but mine. I was expecting the second drink, they reported that only 1 was struck. 1 drink was prepared for 10 minutes. Facepalm.
the perfect photo of baking on Instagram is slightly different from what is in the assortment. Personally, I didn't really like the round croissant with Raffaello and brioche with salted caramel, maybe because they were yesterday's, maybe not to my taste.
It's a weekday, lunchtime, there are no people. Frapuccino is not available to order, ok, I order cappuccino. They gave out vile boiling water with the smell of burnt coffee, which had been in the slop three times, and one can only guess about the presence of milk. It's a nightmare, I don't recommend it.
The coffee is good, but the service is))) After 10 minutes of communication and putting products on display, the girl came up to me. I understand that it is necessary to provide products to the showcase, but due to the fact that the girl was having a conversation with other people, this action was delayed.
Delicious croissants. They would be if they could be bought) The cash register is closed half an hour before closing, if not earlier.
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Дарья
Level 6 Local Expert
May 31
I often bought pastries from you, I really like pistachio croissant. But today (05/31) I was upset by a terribly dry and stale almond croissant. The girl took it not from the window, but from a high cart. Either everything that didn't sell yesterday is there, or it's all like that. But it's still unpleasant. The service is almost always on 3-.
Более отвратительного обслуживания я еще не встречала! Сначала мы с подругой долго ждали, пока на нас обратят хоть какое-то внимание. Одна девушка неторопливо делала кофе, другая – раскладывала круассаны. Нас не просили подождать, на нас просто не обращали никакого внимания. На мой вопрос, как скоро нас обслужат, девушка недовольным тоном сказала ожидать. Дальше – самое интересное. Когда мы забрали заказ, оказалось, что мне положили не тот круассан, который я заказывала. На мою вежливую и тактичную просьбу заменить круассан из-за ошибки официантки, девушка сделала максимально недовольное лицо. Круассан она подогрела ужасно. Он был холодный и черствый (как минимум - вчерашний). Больше никогда не вернусь в это заведение.
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Анастасия
Level 9 Local Expert
May 14
Disgusting service, dirty cutlery (with fingerprints and leftovers), when asked to change them, they were simply wiped with a rag. They took two croissants, gave them cold ones (although they are heated everywhere), asked to warm them up, but the girl said that they were already warm (only they were taken out of the refrigerator)
The best point in DanaMall
I often come across an advertisement for a pastry shop on Instagram, I have long wanted to try pate croissants
Half, which is without filling, turned out to be dry (There was no jelly available, lemonade was also so-so
But I will definitely try the classic pistachio croissant, which is highly recommended, but already in another bakery of this chain
Нашумевшие круассаны Pate на 6/10, раф отвратительный, обслуживание оставляет желать лучшего. Недовольство персонала и кидание еды на просьбу изменить упаковку самой дорогой выпечки - очень странно :)
Часто ходил сюда. Брал круассан с карамелью. Это был мой любимый круассан в Минске. 24 марта 2023 снова купил его. На этот раз круассан был очень сухой, начинка была кислой. Итог - пищевое отравление. Больше в данное заведение не пойду, так как не хочу подвергать риску свое здоровье.
A glass of water was refused for coffee. This is the first time I have come across the fact that a glass of water needs to be purchased. The baking is delicious, the service is nothing to say
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Dima P.
Level 10 Local Expert
February 1
The coffee was delicious, the croissant was a little dry. The selection of desserts is quite large, and the prices, it seems to me, are average or slightly above average.
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travevry
Level 4 Local Expert
March 2
Delicious croissants, there is always a lot of filling inside. I also really liked the milfey cake.