Terrible service. It all started with the fact that the manager ignored my questions about how the landing would take place. I booked a ticket and paid in advance. I did not receive either the bus number or the driver's number, the manager did not respond to messages at all, although I could see that I was "online". I was promised a landing along the route of the bus, of course, it did not work out. When asked about a ticket replacement or refund, I was told "these are your problems." You should not use their services, a business of this quality should bend over and clear the market
If I could, I would put 0.The worst carrier I've ever traveled with.Buses break down after a flight (maybe I'm not so lucky), there's a separate conversation about the service.There is a good crew, and there are individual elements (it's good that they are sent together) as they say, gold sticks to gold, If someone reads the reviews, then my advice to you:do not contact this carrier.Buses (outdated junk) for which they spare money (service, repair).
I ordered it from atlas. The flight is at 16:00 from Gomel to Warsaw. The bus was half an hour late. Upon boarding, the driver was told to take your seats in a free manner. Near Mozyr, we are suddenly transferred to another bus, in which we are offered to take seats again in a free manner. After passing Luninets and boarding additional passengers, they poke us in the face with the prescribed boarding places on the sheet and transfer us.
It's the first time I've come across this. I'm taking the ticket. Free landing, approx. Why do I have to transfer from a bus to another bus? Why is it not marked that there will be a transplant? Why are tickets sold without booking seats, if in fact there is a reservation? Why aren't the toilets working? Why is the sanitary stop not according to the plan every one and a half to two hours, but on demand? A huge disadvantage to the service. I'm disappointed.