I always try to stay here, nice and polite staff, clean rooms and fresh linen, delicious breakfasts, and the food in the restaurant is always on the level
The rooms are large, beautifully fenced, but the prices are overpriced, especially considering the food system. Only 5 thousand tenge is given to the room and from this amount you need to choose for two from the menu, which is almost impossible without paying extra.
The LaVilla restaurant and the Park hotel are a wonderful place, the interior is tastefully decorated, the food is excellent, there is a large selection, prices are above average, fine Italian, German, Chilean wine and of course beer.
Good afternoon, we stayed at the hotel for the night.Since the trip was not close, they did not want to spend the night in the car.I liked the approach of the staff, very good and friendly.the room was not big, everything was clean and cozy.The room has everything you need.In the evening we went down to dinner at the restaurant, had a snack and drank wine, the restaurant is also cozy, light non-coercive music, delicious food.What happened was that no one interfered, walked or knocked.My score is 5.My husband and I liked it.
Excellent hotel, service and location, there is a strange thing, for example, the room will be cleaned only if you ask, by default they do not clean because there were incidents of theft by the staff of things... the strangest story to tell, and the strangest conclusions and actions after this story.
In general, we liked it. It is warm, comfortable, and the price is normal, but the restaurant is delicious and expensive.
Hello.
In short, this hotel can be described as a beautiful girl with a rotten mouth. I apologize for the comparison, I explain.
Everything is clean and beautiful as you drive into the courtyard. Everything is fine in the lobby too. The rooms are perfectly clean.
The staff is ordinary, requires training.
That's all.
Upon entering the room, I noticed the front door.
It is old-fashioned, but thin and without seals. I immediately realized that it was cheap here and I would hear everything that was happening in the corridor at night. That's what happened!
Upon entering the room, I was completely stunned. The bed is right by the front door. In fact, with such a door, you actually sleep in the hallway.
The walls are thin, you can hear everything that happens in the neighboring rooms.
There was a restaurant behind the wall, which is a separate problem.
Until one o'clock in the morning, guests and staff are running up the stairs and the trampling is all in your pillow. Then they start cleaning, rattle dishes, roll gas cylinders. I can safely say that it is them.
I won't confuse this sound.
Drunken conversations and all the confusion, you can hear it all.
Now about the sleeping places.
The beds are dead and creaking.
You sleep upside down, because the mattresses are lying down and no one can teach the staff to turn them over from time to time so that this does not happen.
There is no way to open the windows at night. I can't sleep under a kander. I'd better open the windows if the weather allows. The weather was fine that day. And once it rained. So there are huge kanders near the building, which create such a noise and knock is not clear what, that you just can't fall asleep.
Although there is enough without it.
Here's a little hotel. Beautiful on the outside and rotten on the inside.
What I wanted to convey to the management.
A man who comes to a strange city. Looking for a place to live, he is not just looking for a roof over his head, he wants to relax after a busy day. And if you don't understand this, go to the market to sell tomatoes.
With respect.
I do not recommend this hotel to anyone.
A very nice hotel. The helpful and good-natured staff met us inside. We helped you decide on the choice of a room at a very favorable price. When I entered the room I was pleasantly surprised there was a pleasant interior and a beautiful view from the window. I advise everyone!
We had a very good rest!
Your place is very cozy and clean 🤗
The staff is friendly , it 's important to me )
The cuisine is amazing 👌the prices are reasonable 🤩 so I'm not saying goodbye 😁 we will definitely come back again 👍
Atmospheric. Exquisite. Delicious - about the restaurant
Modern. Elegant. Very clean. Cozy - about the hotel. The prices for accommodation are significantly lower than those offered by other hotels.
I definitely recommend it.
We took a VIP room. I really liked it, cool interior. Everything is beautiful. The children liked it very much. Cool envy. The most important thing is delicious food. I want to come there again. I will always recommend only this room and the hotel.
Clean, good-quality hotel, good living conditions, polite staff. If you don't put up a sign that cleaning is required, no one will look into the room, at least to put a bottle of water. A very expensive restaurant at the hotel.
If you want to stay with whole nerves, I advise you to bypass this place.
According to the number, threads of dust hang from the ceiling, the shower drain is clogged, the floor is dirty.
Breakfast is included not per guest, but per ROOM, the second person either does not have breakfast, or pays himself - an ideal scheme. There is no cooler at the reception or on the floor, the tap water consists of 80percent chlorine. The water in the restaurant was sold for 2600 tenge + service fee.
We wanted to move out earlier for a day (we didn't like it that much) - the administrator said that according to the rules of the hotel (which are above the laws in this place), the payment is not refundable. The accountant of the institution was rude, ran into the office, threatened to kick us out with the police and locked herself in the office. She refused to accept an application for a refund for the second day. As a result, they called the police themselves, on principle we will go to court if the money is not returned.
Even the closing documents for the business trip and the check were not given.
In a word, for normal money they communicate like trash. The service is disgusting!
I liked one minus: there is no landline phone. The restaurant is very tasty.
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Alexey Ivanov
Level 7 Local Expert
August 4, 2023
It's a good hotel, there are a few minor flaws, but overall it's great. Great breakfasts are served at the designated time. The restaurant serves delicious lunches and dinners.
We checked in early for a fee, the room is clean, the water in the room, but there was a half roll of toilet paper) high ceilings, large Windows.The sound insulation is poor, the bed creaks.
It is worth describing the restaurant separately. It is cozy, the menu is good, but very expensive, as in Moscow prices, I ordered grilled vegetables, they brought burnt ones. I ordered borscht - they brought it without meat, asked me to wait it out, they redid it for 20 minutes. There are almost no people in the restaurant, but they cook very slowly
The rooms are chic, the staff is polite, 3000 tenge is calculated for breakfast per room. They did not have breakfast for 4 people, they took croissants. They were gorgeous.
We took a VIP room, in which it turned out that the Internet was not working at all!!! As soon as you cross the door of the room, it cuts off! When they complain to the administrators , they throw up their hands , make it look like they are solving something . The room is large, but completely stupid, not thought out - there are few outlets and where it is not convenient to use. There are two hangers in the closet and that's it. We knew that we were settling in three , towels for two, everything should be said . The sofa designed for a child (12 years old) turned out to be non-folding, so he slept on a narrow sofa. Unfortunately, there were no available rooms to change this "magic" VIP room
Not enough thorough cleaning in the room, not very convenient location is located somewhere in the depths of the block to get out of it you still have to turn several times and almost get lost. Of the advantages, a restaurant is conveniently located nearby
The place is just great.
Clean, quiet, pleasant.
The staff is polite and considerate.
Everything is on the level...
the kitchen is a bomb, honestly speaking!!!
Everything is great. Service, serving of dishes. The restaurant is located in a quiet, cozy place. It is convenient to get to it. I can't get an A because of the kitchen. I didn't have enough "taste" of the dishes.
I haven't visited hotels with separate services for a long time. There is a separate fee for the iron. Breakfast without variety. The price is too high. The room is comfortable with a loose faucet.
Everything is clear: the staff is bravo, the restaurant is excellent, The rooms are cozy and of a high level. Prices are not more expensive than in the middle segment, but about
Disgusting service, the administration is rude, the kitchen is lame, karaoke does not work, the waiters are slow, do not perform their duties, a weak spot for such money.
I really do NOT recommend checking into this hotel. The staff is rude, room 203 stank terribly of sewage to the lobby of the hotel itself. They say it's not their fault, extra slippers are paid. You can't wait for a girl at the reception, she's always carrying her somewhere, she has a negative answer for everything. The service is ZERO. I DO NOT RECOMMEND CHECKING IN.
Pretty good, but there was no switch in the shower, I had to ask. The restopan is delicious and fresh, it is clear that they cook "from the node", but that's why it takes a long time((
It was a great place, now it's terribly not tasty, the chebureks are raw, tom-Yan soup is generally anything, and the potatoes from the sausage are smeared in a frying pan. Waiting for more than an hour and such a disappointment.We came to have lunch and were upset. We won't come to this place anymore.
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6433
Level 3 Local Expert
October 2, 2021
Very clean, everything is super, the administrators are great!!!