I recently visited the store, I liked everything and the store staff is polite and sociable, they will listen,tell and show the right thing that is needed. I did not see any comments or shortcomings and the prices were pleasantly surprised. I recommend it to everyone
Alas, I am disappointed. I ordered the cutting of a small pencil case.
By tradition, the cut was checked out of place at acceptance, but already at home - the reviews are good, there are very few elements and nothing complicated was ordered. It would seem, where is there time to mess up? As a result, we were surprised:
1. One side of the cabinet came completely without pasting, although everything is fine with the second one (according to the contract, one side must be pasted). It is clear that for this we will not go to the other end of the city beyond the MKAD to figure it out, we will somehow try to get out of it ourselves, look for the edge and glue it.
2. For some reason, the inner shelves were decorated with an edge pasting on two adjacent sides, an angle. It is unclear why. We went through the description of the details with the employee 2 times, and never once did the pasting sound on the adjacent sides - there was no thought that there would be such a stupid mistake somewhere.
3. We came to pick it up, but there are no signs. Search as you want. I can't get through to the warehouse.
In general, we chose the organization based on good reviews in order to avoid problems - and we just got them. It is unpleasant that shoals with such a simple order. Now we'll go shopping and fix it ourselves, class.
The only pleasant thing was that they helped us load the saw into the car at the warehouse. Thanks for that.
It was in the evening) all the hardware stores were closed, and I urgently needed to buy the necessary accessories. I ran into the store 5 minutes before closing, I did not know where and to whom to contact (since I was there for the first time). I saw the manager (his name is Alexander Shimanovich), explained the whole situation to him, and he conscientiously and very quickly assembled the order, sent it to the warehouse for assembly, bringing the documents himself, and in the last seconds they gave me the accessories I needed.
Thank you very much, Alexander Shimanovich, and all those involved for the quick reaction, conscientious work and humanity.