The worst point in the entire network. Today we visited there as a family. We ordered pickup, but decided to eat at the food court. Essentially. It was prepared on time. A star for that. The woks were slightly warm, doubtful, but ok. I was very hungry, so they took it away. At the exit, some of the ingredients were missing in the wok (cabbage, eggs, beans), the sauce was strange, but this is tolerable, especially if hungry. But they were not ready to find half-cooked meat. And in the poka there was tuna on the verge of rottenness. It doesn't smell and taste edible at all. My husband carried it back, replaced it. The woks were picked and thrown away. Disappointment. Although, to be fair, there was no such thing in other places.
It's a disgusting place.
I must say right away that we very often buy poke in the Green shopping center, as well as order delivery, but we have never met such horror.
The waiting time was 30 minutes (please note that this is a poke that is made from ready-made ingredients), no one warned us about this waiting time, our order was 4 in line on the screen.
The order was prepared by a lady in street clothes, which is simply unacceptable (photo attached).
It tastes like a nightmare. Some kind of incomprehensible sauce in rice, which had never been on this network before. The fish is also as strange as possible, it doesn't seem to be spoiled, but most likely very low quality.
I also want to note that the employee who took the order was in ordinary clothes; she collected wok in the area near the cash register (filled with sauce and slept with sesame seeds), drank lemonade and ate something with her hands, all this without gloves and did not wash her hands after accepting the order and calculating the money.
The impression is disgusting, insanely sorry for the 20 rubles that were given for this "dish", which turned out to be in the trash.
I haven't eaten anything worse, either the taste or the smell.. How can there be a taste and smell of pork FAT in a chicken wok? It was like fat, the wok stank, and I almost threw up. I don't know, maybe some of the products were spoiled, and they pour it all with fat, because fat interrupts all the smells with a bang..The chicken was also like offal, horror. I regret that I did not read the reviews before ordering, but it would have been worth it... Even on the spot they give chopsticks, do not give a fork or spoon to choose from, nor do everyone eat even Asian food with sticks. It's a shame to give this to customers(((
I made a very big mistake today. Do not read the reviews on Google and made an order online with delivery stupidly finding the point in Google. Yandex delivery was from this branch. I ordered two chicken woks with double chicken. In total, my noodles were overcooked and tasted nasty, the sweet and sour sauce saved. The amount of chicken was barely enough for one wok, imho. My husband did not like his wok from the word at all. We ate them 2-3 hours ago. Why am I writing a review at one o'clock in the morning? Because my husband abruptly ran to the toilet now, and I feel wildly sick.. We didn't eat anything else in the evening. I do not know what the sanitary norms in the institution and the quality of the products are, but I do not advise anyone to order here. I sincerely hope that both will be released soon
We were at the Palazzo today, 13.09, and decided to eat at this point. Udon with chicken and beef in sweet and sour sauce with egg noodles were ordered. There are no complaints about my udon. The egg noodles with beef stank as if they had been living at this point for a sooooo long time and could not be scrapped in any way. That is, it's not even on the verge, it's frankly rotten. The most interesting thing was that my udon was hot, my husband's beef and noodles were cold, as if someone had ordered it yesterday, but then refused. When the husband came to the checkout and told the girl (I guess she works in the kitchen) She didn't even seem surprised that the box smelled like garbage. They offered to redo it. But no, thanks, keep it to yourself. We won't come again. If it were possible to put zero stars, I would put that many.
We waited for the cashier for 40 minutes, but did not wait. We made an order through the app. They took it away after 20 minutes. The order is slightly warm. There was carbonara in the order. Parmesan cheese is not parmesan at all. Outwardly, it does not look like the declared picture at all. They went too far with the pepper. It seems that carbonara goes as a NON-SPICY dish, but it is impossible to eat because of the amount of spices!
The worst place we've been to.
03/19/2024 I placed an order on the website, with pickup at the Palazzo shopping center, where it was clearly indicated without peanuts, at pickup the employee said that without peanuts, however, the whole box was in nuts, it's good that I noticed right away without starting to eat, I wonder if the management is ready to be responsible for the deterioration of the health of customers, and God forbid death, since in my case, a small amount of nuts causes allergies and swelling of the kidney. It may be worth working with your employees, because the consequences may not be reversible. Plus, it is not so important in this situation, but as a fact, when I asked for a refund, they returned them to me, but not 13.50 as I paid, but 13.10. Not such a lot of money, of course. And I really want to demand compensation for moral damage.
I don't understand why everyone is not satisfied with this place.I haven't tried all the menus, but this is the first time I've taken a chicken salad and I'm just thrilled!and in general, I do not understand those people who are predisposed to time, what is the main thing for you, or an order with a soul?
The cashiers are polite, if anything they can keep the conversation
going, the institution is good!!)
19.04 I made a takeaway order through the app. Gongbao chicken on rice. The dish itself is very tasty. There are no questions. But who are the clients writing the comment for? I wrote in the comments: please make it less spicy. The result is very acute! The second point. Points are awarded, but they cannot be deducted when placing an order. I don't think I'm going to order at your place anymore.
The first time I ordered Pad Thai noodles. I really love this dish. The chicken was like a cat crying. It's very sad that customers want to order from you, but you don't try!
I made an order at the Palazzo shopping center at 19.00 to pick up at 21.15. At 21.15 they did not even start fulfilling the order, they remembered only when they saw a piece of paper in front of their eyes, written by them 2 hours ago. Disgusting service, all chances to stay with nothing, but apparently the owners are satisfied with the staff who ignores orders.
06.03.2024
Positive: not detected.
I ate, if you can call it a plus. Rather, it is a fait accompli. Rice with chicken and vegetables is edible.
Cons: The staff and the speed of the return of orders. It's a guard. I made an order and specified the cooking time. "7-10 minutes," the receptionist guy replied to me. As a result, I had to wait 35 minutes. My colleagues have already eaten, but I'm still sitting, still waiting to see where my chicken and rice are. I look at the kitchen, and there is not even a cook there, only the cashier-administrator. The cook had apparently disappeared somewhere.
To my question: "Excuse me, but where is my order?", the guy threw me a "Get ready!". And then he also asked me what kind of order I had. Apparently, he forgot that he was "preparing" there.
And this despite the fact that in 30 minutes while I was waiting for the miracle food, I counted 2 more customers who had been given the order earlier. Why is it so bad, where has the cook gone, why come here? There are no answers.
As a result: no apologies, no discount, no coupon, nothing. I had to take the food with me, because there was no time to "have lunch" anymore, because it was spent waiting, I had to eat it in the office.
Guys, in 35 minutes I'll cook a pot of rice at home, fry the vegetables and bake the chicken. Don't make people laugh and close down if you can't serve customers - there will be less negativity.
The working time is until 22.00, but the order at 21.25 was not accepted on the spot, I suggest working on the level and speed of service so that there is no such "high" service, and then when you specifically stop by, the impression is not very good, to put it mildly (((((((((((
I often order a poke at this establishment in the Palazzo shopping center, it is always very tasty.The receptionist is always friendly.A very pleasant place.
I want to leave a negative review on the order
1) pay online for banners and delivery up to 60 minutes - in fact, delivery took more than 100 minutes
2) seafood in sour sauce with ink noodles - the picture is beautiful in fact a couple of shrimp the size of a chopstick.
Think 100 times before ordering food here. With an empty monitor, they cook for 30 minutes on a weekday. There is a boor at the checkout, who asks when the order will be ready, at this time he looks at his empty hand, they say, at the clock. Cooks cook rice, correspond on the phone in parallel, everything is dirty.
I ordered miso soup and pasta carbonara
I don't understand why there are so many bad reviews here, maybe it's really the woks that are bad, then we'll test them))
Miso soup is beautiful, but about nothing. But the price is not huge, so it's OK. There are a lot of tasteless noodles and a little tough beef, but it's okay to drink broth)))
Carbonara is interesting, a little spicy, and with a haze, I generally liked it)
As a result, the price-quality ratio is expected, not wow, but also not as bad as the people wrote below, it will go for one meal, there is unlikely to be a desire to order again
the wait for food is always stable for 20-30 minutes, although there are not so many orders. the employee at the checkout barely speaks Russian, he is not aware of his own promotions. plus, the screen with the order numbers often does not work
We ordered Tom Yam, ramen and noodles with pork in sweet and sour sauce. Everything is not delicious. Tom Yam is like water diluted with vinegar, ramen is like onion soup, pork without sauce at all. I don't recommend it.
A girl with headphones was sitting at the checkout, did not say hello, did not hear my question. We ordered a baby wok, it was terrible, everything was floating in a huge amount of burnt fat…
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Д
Диана
Level 3 Local Expert
October 11
Rudeness. Yesterday, 10.10.2024 after 18:00, I made an order at the cashier (I do not know the name, since I did not look at the badge, and then there was a break, the first or last name was also not indicated in the receipt). I say hello, in response, just a nod of my head. I ask the cashier if the wok will be spicy, since there was no mark on the menu that it would be spicy, I wanted to clarify, to which I get a boorish answer "And what is not visible by the name", at that moment I just wanted to turn around and leave. I ignore this situation, I still choose another wok, since I have not received an answer to that one. I pick up the order, the cashier gives it out with such a dissatisfied face, as if I owe her something, I ask "Do you have disposable forks" in response, I get an even more dissatisfied face and the answer is "WHAT?", I repeat once again, with a dissatisfied face and inverted eyes, they still give me a disposable fork. The food was delicious, only this makes it possible to put 2 stars. But the mood was ruined for the rest of the evening. I will no longer order food in this place, the staff spoils all opinion about this institution.
They cook food for a very long time, when they cook at all)
24.01.24 they said that there is no orange chicken
26.01.24 they said that the above-mentioned dish is not available again
Then what is this menu item for if it has been missing for three days?
Before that, there was a girl (or girls?) sitting at the checkout, who were on the phone so that they could not be seen at the counter. And most importantly, she doesn't react, and you stand and wait.
The dish is cooked for a long time, always more than the stated time.
And once they gave me a much smaller portion than usual.
The food I tried is normal, but is it worth waiting for so long…
We bought poke and soup. The poke tastes terrible. The fish seemed to have gone bad, bitter. The soup is about nothing. It's not worth the money at all. I don't recommend it.
I ordered a wok "Shrimp in oyster sauce with soba noodles" with me. When I opened the bag of noodles, the room was immediately filled with a disgusting smell of burning. Burnt vegetables and very salty noodles. It is absolutely impossible to eat it. Of course, all this splendor went straight to the trash. I regret that I decided to taste it at all!
The staff is super, the girls are very friendly, the order was given very quickly, a nice atmosphere. The order turned out to be as in the picture, they took poke
01.04. 2024
When I cook a poke, a whole pot of rice and they say that the rice is over
I ask for noodles, there are 2-3 orders hanging. They say that the waiting time is 30-35 minutes.
Service 👎🏻
We ordered delivery and black pasta with seafood, terribly unpeeled shrimp with stomachs, mussels also with g * * om, squid rubber, much worse than a tire on a car!!! If you don't want to go and get sick with something, it's better not to order there
А администраторы (или кассиры) в курсе вообще, что если клиент стоит на кассе, то он не просто так стоит? Девушка просто сидела уткнувшись в телефон и даже не подняла глаз. Полное безразличие к работе. Курица Гунбао на рисе. Было заявлено, что туда идет соус чили. Я остроты не ощутила от слова совсем. Ни какой) рис пресный. Курочка была вкусной. Вилки не кладутся у вас.
Наверное еще раз не вернусь.
За 20-25 минут до закрытия получили полный игнор у кассы. Девушка сотрудница демонстративно игнорировала, все собирались и прибирались. Никто не сказал о скором закрытии и в принципе не обратил внимания. Простояли в ожидании чуда до закрытия всего фуд-корта.Из-за этого ни в этом фастфуде, ни в каком либо другом не успели ничего заказать и остались голодными.
Две звезды (одна из них только за то что в других точках сети все отлично)
I didn't like it! At first, they gave the noodles the wrong one, which they ordered, they changed at the request. The onions were raw, the shrimps were not peeled, and there was a huge amount of sauce that completely overcomes the taste of noodles.
Мы были на фудмол Конкорсс В ТЦ Галилео. Для начала, персоналу необходимо научится работать с клиентами. Кассир не знает меню вообще, так ещё и не отдав нам чек, пошла общаться с работниками кухни. Серьезно? Может сначала с клиентом закончите, а потом о своём уже разговаривайте… В меню Фо Бо НУ ОООООЧЕНЬ ОСТРЫЙ, хотя нас уверяли, что он не Острый (даже муж, который любит острую еду, и то обалдел от количества остроты). Взяли два вока, лапша переваренная, не вкусная. Рядом с нами сидят азиаты, так они даже в этой заведение не сунулись, взяли в другом, зря мы на это не обратили внимание.
Очень вкусно) заведение мне очень понравилось,, персонал дружелюбный, не понимаю выше сказанные отзывы, по поводу времени ожидания, сколько раз приходил, даже в самую большую загруженность, блюдо всегда отдавалось +-20мин, считаю это вполне адекватным временем ожидания!
P. S.:Орандж чикен у Вас очень вкусный!
Ужаснейший том ям, который я когда либо ел. Не рекомендую экспериментировать с желудком, т.к. ингредиенты не понятно какие, мидии вообще с запашком, бульон пересолен с запахом пасты том яма.
несколько месяцев на кассе была одна девушка с вечно кислым лицом, теперь её сменила другая. еще и меню не знает. реально наверное думает, что пекинсий соус из Пекина
Были на фудкорте в Палаццо, ждали свой заказ 40 минут... Для фудкортов это непозволительно много. Хотя бы при заказе предупредили, что придется долго ждать. Но нет, не сказали ни слова.