Ozon
56 reviews
January 18
The level of service has dropped below the skirting board in recent months: during these months, I was lucky only once or twice to pick up my order the first time, in other cases the PVZ is closed, although according to the schedule the opening hours should be from 9 to 21. The point is on permanent redistricting, then the service staff smokes in the parking lot behind the PVZ, then in general, he sits and eats pizza at the very point.
Such "remarkable" adherence to the work schedule leads to queues and piles of goods piled up in the PVZ, so that soon it will simply not be possible to get to the order desk.
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2
October 19, 2024
0 ZERO stars
I came to pick up the parcel 4 times and still haven't picked it up
The first time I came, they just hung up a piece of paper that we were not working all day today
The second time they searched for her for half an hour and did not find her, they said we had not sorted her yet. Go through tomorrow
The third time they had technical problems again, the queue gathered 10 people on the street
And now for the fourth time I have come and there is an announcement on the door of a technical break from 13 to 16!!!!!! THREE HOURS
Do you think tomorrow on the 5th attempt I will be able to pick up my order?)))
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7
November 21, 2024
A clean, tidy place, next to the house. The girl is always friendly, sociable. There are a lot of packages, but she is alone, sometimes queues gather. I recommend the item.
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1
January 8
Fast service
Basically everything was fine
1 time the on-site keyboard check was refused
They said that maybe I have malware there)
Funny
I haven't seen such a circus for a long time
But the main thing is that the Internet is dying for 4 stars at the entrance to the building.
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1
September 18, 2024
Even passing the mime, it's nice to greet the employees and smile at them.
It's great that you can come in with a dog, and he's always welcome.
Clean, neat, polite.
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1
November 2, 2024
The most terrible PVZ!! Which has gone bad lately! It's always closed because the acceptance of the goods! You can come three times a day and not pick up your order! They can't find him! Cluttered with boxes to the horror! There's nowhere to go! Employees can't find the goods for half an hour and collect a huge queue that stands outside and freezes in bad weather!
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4
December 14, 2024
Everything is fine, but sometimes it is very annoying that the customers' goods are right in the aisle.
They also lost packages. I'm for ecology, of course, but sometimes it's not very convenient to carry orders in your hands
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1
October 25, 2024
One order was not issued because they could not find it. They told me to come back later. I've been going there for the third time, each time a new girl who is "on replacement and doesn't know anything"
Disgusting attitude.
The whole point is packed with stacked boxes, either empty or crumpled, waiting to be picked up.
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3
December 5, 2024
Disgusting service! There is just a dump of parcels at the point, visible through the panoramic glazing. The point is closed at 19:00 without explanation! People come, stand at the door, turn around and leave. It's a complete disgrace. Zero stars.
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1
November 15, 2024
the usual pick-up point. clean inside and quick delivery of orders.
but what distinguishes him from all other points is the lack of an elementary tact in an employee (male): to greet in response.
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December 29, 2024
The eternal problem is to pick up your parcel, the staff expels people, as it is written below in the reviews, almost obscenely, for a break, a young guy closed the door right in front of his nose, I stood with my child for 20 minutes waiting for him from a smoke break.
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1
December 29, 2024
There are constant queues of parcels everywhere, there is no way to get through. The young man behaves rudely, while asking everyone to write a positive review. A package was lost 2 times, I was left without money and without parcels.
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1
December 7, 2024
It works disgustingly. The employee was sitting doing nothing at 19:08. I will send people for the goods, kicked everyone out into the street, they say his break is half an hour. They asked you to give us the parcels and close up, so you almost kicked us out.
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2
January 26, 2024
Excellent PVZ! The staff, Olga and Alina, are competent, friendly!. It is always nice to come because the room is always clean and cozy, without queues. A request to the management: to appreciate and encourage such employees.
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3
October 24, 2024
It's just tin. On October 7, I ordered the product, on October 10 it arrived, on October 12 I came to pick it up, to which I was told that it was not there, because the intern had confused something and it was given somewhere
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1
October 28, 2024
Unfortunately, due to the sluggishness and unwillingness of the staff (and/or management) to accept goods on time, orders are almost always ready for delivery a day later. Moreover, they arrive on time. And acceptance - do not understand when.
There are few customers, employees spend time "on the phones", do not respond to comments, referring to the large amount of work and clients. I would like to emphasize that it is the most unloaded PVZ that I have seen.
I hope I will be heard and the situation will be corrected.
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1
March 21
It's a good point. Either few visitors arrive, or the staff handles the issue very quickly.
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October 20, 2024
Zero stars! Permanently closed point! They set their own operating mode. The point is closed daily until 16:30 for the acceptance of goods, I do not remember this on Wildberry. At least at night, accept or hire more employees if you do not have time in due time. The work schedule is written from 09:00 to 21:00, which means that the buyer must receive his order at the specified time!
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2
November 28, 2024
The point is overloaded. It is often closed during business hours. Employees can afford a smoke break while the queue is waiting
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November 28, 2024
The pick-up point marked my order for 175 rubles as "issued" and threw it into refunds (according to employees)
The managers refuse to refund the funds and send me 3 letters, although they initially promised to compensate everything
The second order for 15 rubles also flew somewhere, the money was not returned
The result: -190 rubles out of the blue. I am without money and without goods
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November 19, 2024
Just a disgusting item! The order cannot be found for 3 days. It's like being in a landfill. I don't recommend it to anyone
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July 2, 2024
A good pick-up point, always free, always courteous service. Thanks !
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2
November 25, 2024
Special thanks to the specialist who served the customers, despite the technical break!
All the best and prosperity to this Ozone point!
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October 7, 2023
Convenient location, cleanliness and order inside, polite staff, the only drawback - sometimes Parking is problematic.
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1
December 14, 2024
Will this pick-up point ever work? Some breaks and recounts
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January 29
According to the schedule, it should be open from 9:00. At 9:27 it is closed and there is no one inside.
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1
September 25, 2023
The correct PVZ without grandmothers. The employees are competent, adequate, know their job. The only negative is the residents who, due to ignorance of traffic regulations, are outraged about the official transport approaching close to the PVZ. They are outraged, they take pictures of cars, they conflict, as if their parcels should arrive there by air.
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3
December 30, 2024
A very friendly boy stroked my dog.
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March 13
They are always polite and prompt.
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October 31, 2023
I always pick up orders here during the day quickly and without queues. The room is always clean, the staff works quickly👍🏼
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2
October 6, 2024
They serve quickly, without hitches
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June 7, 2023
It is not a very large room, but it is very conveniently located within walking distance from the house.
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2
March 21, 2024
It's great that it's always free, the working time is convenient
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1
July 3, 2023
I was 10 minutes before closing, but everything was given clearly quickly and without questions, polite staff, pockets as a gift
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2
October 13, 2022
Plus- near the house. The minus is the boorish service from the girl Tatiana. I understand that clients ask a lot of questions during the day, but if so, it's annoying to show it with a straight intonation... it would be better if Tatiana stayed at home and did not suffer. And at the same time, I did not spoil the pleasant feeling of buying for people who are also tired after work.
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1
3
January 31, 2024
Friendly receptionists, always clean in the store
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September 19, 2024
+ Near the house. Almost not when there is no delay
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March 22
Everything is cool
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April 16, 2024
The order was given quickly, few people in the morning, polite staff
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2
June 22, 2023
The location is convenient and there are usually no queues. The staff is also polite.
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3
March 5, 2024
Nice and pleasant young lady on the issue))))
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1
August 18, 2023
It's a good impression, but parking is sometimes a problem.
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2
March 22
Little space
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July 30, 2024
Everything is always good
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2
January 30, 2024
It is small, but it performs its functions
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1
February 10, 2024
The usual point. Everything is as it should be.
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March 19, 2024
Not far from home, there are no queues)
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2
June 6, 2023
An excellent item, almost always free.
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2
September 4, 2024
It is convenient and polite and hospitable.
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1
May 18, 2023
The product arrived defective (the child ordered animatronics, one had no head, the other had hands..we will not order any more here
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5