They don't speak Russian, not everyone speaks English. But you can explain yourself. There are many small offices, different shipping companies. Therefore, if you are not satisfied with the price or check-out time in one, go to the cashier next to it. I didn't understand this system at first. We have one cash register in the city and we do not bargain at the box office! And here you can! I went from Alanya to Konya. I bought a ticket from 80 to 60 lira, you can immediately buy it back. Buses are like liners, with Stewart on board. Tea and coffee are served. Just keep in mind! At the stops, do not go far from the bus - they will leave without you! They just pretend to count it. They announce in Turkish and answer questions too!