Отель Sultan Palace
Directions
Ормон
640 m
27 reviews
April 4
On booking.com it doesn't state that using the leisure cost an extra £48 per hour. Which is actually expensive
First room they gave smelt bad but out of good gesture they switched rooms. As its a new hotel, I think improvements needs to be made.
July 29, 2024
The spot is based. The sport massage from auntie Lena is awesome. Helped me and my brother with spine problems. Really appreciate that
2
October 27, 2024
There are pros and cons.
Positive:
- beautiful hotel;
- the territory is clean enough;
- friendly and friendly staff.
Minuses:
- lack of a restaurant;
- the hotel has imported breakfasts (buffet), that is, there is no restaurant in the hotel and it is not possible to eat (dinner after the end of the day, etc.), not to mention eating "with a knife" at all;
- during the entire stay, a manhole was opened near the pool, into which you can fall;
- when we arrived, we were accommodated in a room on the ground floor with access to the pool. The room was not cleaned, there was garbage in the trash from previous guests, etc.; the air conditioner did not work and when a hotel employee was called, it was impossible to fix the problem. We were frozen because it was +16 degrees in the room. We also couldn't turn on the TV - it didn't react to the remote control, apparently the batteries to the remote control for the TV hadn't changed for a long time. There was only one set of slippers and so on in the room. After two hours of freezing and waiting for a fix, we were offered to move to another room. We agreed. But, the room turned out to be a much worse level and smaller in size, on the second floor, without a balcony. There was no compensation or any buns.
- there was no kettle in the room to drink tea;
Russian Russian TV channels are not available (even in Seychelles, there is Russian TV in guest houses);
- the hotel is located far enough from the central locations;
- the fountain at the entrance only works at night (why? - it remains a mystery to me)
To sum up, it is difficult to say that this is a 4* level hotel, although the hotel is clean enough, but there is something to complain about. Yes, the staff is very friendly, but there is no restaurant, there is simply no kettle and tea in the room, the plumbing is already tired (the faucet is wobbling), the hotel can only be given 2 *. Unfortunately, expectation and reality are far away.
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