Otel Sofya
57 reviews
August 16, 2024
The hotel is super, cozy, everyone is friendly, convenient location, the sea is a step away from the hotel, everything is in the room)!... The food is on 💯😚, everything has always been delicious, and by the way it is now called not Sofia, but Louise)... the only thing that we didn't like was that at the beach in the water, about five steps away, there are huge broken boulders lying in the water, their length is about 600 meters and they are all in metal pins((((((.... as a result, swim only along the coast back and forth (((((....
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1
May 21, 2024
A very pleasant hotel, conveniently located, one step from the stop "House of Culture". You can get from Sochi first to the border by taxi or bus, then cross the border and ask where the bus station is at the exit - walk 50 meters and get into a minibus, and any one, because all minibuses go to Gagra! The trip to the stop "House of Culture" in Gagra costs 200 rubles and 50 rubles luggage. They drive fast, because all the horsemen can't do anything else)) It's not a long drive, about forty minutes. It's thirty meters from the bus stop to the hotel, so everything is very convenient and simple. The food at the hotel is very decent, homely and quite plentiful and varied. In five days, we decided to skip lunch only a couple of times, because it was delicious and picturesque. You can eat sitting on the veranda overlooking the sea. The beach is right away and very convenient - the sun beds are helped by a friendly hotel employee, who also takes them away. Everyone is very friendly and welcoming. They clean the rooms at your request, - the cleaner asks if the room should be cleaned. Wine and chacha with beer can be ordered at the restaurant bar or you can buy it at a nearby store and bring it with you - this does not offend anyone and is not considered indecent. You can buy all sorts of strawberries and homemade cheese and diversify the aperitif, too, is not prohibited. You need to go to the market in Novaya Gagra, not far away, you can even walk if you are not lazy. It's a long walk to Gagripsh and the colonnade, about five kilometers. By minibus, 50 rubles around the city, walks regularly. And yes, the rooms are quite spacious and tidy, the furniture is comfortable and pleasant to look at. If something is missing, you can ask and they will give it to you. There is a kettle and tea in the room, if you like to drink tea in the room) You can drink water from the tap without even boiling it, the water tastes pretty good. The entrance to the sea is almost convenient - the pebbles are small. There is a little further than the breakwater plate under the water, - they say that you need to be more tolerant with them during the wave.
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2
June 26, 2023
We spent a great weekend at this hotel , we were fed and watered and treated warmly. We really liked the hotel , it differs from other hotels on the shore with its modern design , everything is new and clean inside , cleaning is regular , the food is delicious , an umbrella was brought to the beach , a sunbed too , we got a little sick they gave us a thermometer and were ready to go to the pharmacy , and they congratulated us on our birthday with wine and fruits , we are very glad that we got here , we will definitely return , we have already been to Gagra a lot , we liked it the most , a very sincere place and convenient location ❤️thank you very much we have the most the best experience , the staff was very polite to us 🥰
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2
October 20, 2023
the current name is Louise. A neat hotel, a small number of rooms. Clean and tidy. Cleaning daily and on request. Change of linen every other day. For maintenance, they strive for 4*. Restaurant (buffet)excellent, a good range of dishes, suitable for both children and BZHZ. The beach opposite is well maintained. Sun beds/umbrellas are available, towels are provided.
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2
June 26, 2023
A very nice hotel, vacationed with friends from June 20 to June 26, 2023. The hotel has its own beach with sun loungers and umbrellas, there are several options for breakfast/lunch/dinner, you will not stay hungry)) I really liked the service: attentive staff, top-level room cleaning. On her friend's birthday, she was presented with a compliment in the form of fruits, a bottle of wine and warm wishes (and this is all on the initiative of the hotel)!! It was very nice))
The hotel is located in Staraya Gagra, there is a place to walk, shops and a coffee shop nearby.
I recommend it!
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4
July 10, 2022
The hotel is clean, the repair is good, the sea has access to the beach from the hotel, the beach is pebbly (from large to small stone) the kitchen is available for residents (dishes and cutlery are all available) you can cook yourself, pots and pans are in the kitchen, refrigerators and freezer are right in the kitchen! We rested at the hotel from 06/29/2022 to 07/06/2022 the staff is friendly, the rooms are cleaned! A manual zone is present, you can fry a barbecue yourself (skewers, a grill rack are provided) next to the hotel there is a beautiful and huge gazebo! Beautiful huge palm trees and shrubs grow on the territory, We had a great rest! Thank you for the atmosphere and the good attitude of the brotherly country!
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1
August 10, 2022
We had a rest in July 2022. We really liked the hotel. Great location. The sea is nearby. Your exit to the beach. Polite staff. Two-room suite. Refrigerator, air conditioning, TV, hair dryer, soap, slippers, shampoo, towels, blankets, Internet, wardrobe, bedside tables, large bed, sofa, armchairs, coffee table - all this was in the room. Barbecue on the street. Panoramic windows. Two balconies with magnificent views of the sea and mountains. The sound of waves is heard, the sea breeze is felt on the balcony. I would like to pay a little more attention to cleaning the room. I didn't really like Gagra beach because of the pebbles. It's kind of sharp there because of the small stones. Special shoes are needed for comfortable bathing. There are remnants of a breakwater in the sea near the hotel, which prevented swimming. We were walking away. The beach is full of entertainment: jet skis, bananas, etc. There aren't as many people as there are in Sochi, which is a big plus. We did not cook at the hotel, although there is such an opportunity there. Cafes, canteens, etc. are full nearby. You definitely won't stay hungry.
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1
November 24, 2023
The hotel is nice, cozy, the food is excellent, the rooms are cleaned well, right away there is access to the sea, only 2 meters from the shore there are plates with pieces of reinforcement in the sea, and this is very dangerous, be careful when bathing
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2
1
October 20, 2022
The hotel is good. It can be seen that it was built recently. The interior is clean and modern. That's where the advantages ended. Among the disadvantages: the lack of customer orientation among the staff, the dangerous coastline (concrete slabs in the sea on the beach. Everyone knows about them, but instead of removing them, they just warn about their presence). There is nowhere to eat properly within walking distance.
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4
September 11, 2022
"Sophia" is no longer the same. We went to this hotel for several years in a row, everything was wonderful both with cleaning and with the attitude towards the hotel guests. Now everything has changed. The cleaning is of poor quality, the receptionists change almost every day. They're always kind of sleepy. The service is disgusting. The room prices are overpriced. For example, last year a suite (this is a 2-room room with a large balcony cost 4,500 in September, now from 7-8 thousand). If you are traveling, for example, the three of you, then add.place 2 thousand rubles. With all this, you may encounter a situation like us. For some reason, the hotel has a booking program on a regular basis. We and another room needed to check out 1 day earlier. They are not going to solve the problem, and they said "the phone will help you, Gagra is big, look for a place to stay for yourself." They have a more loyal attitude towards guests who book rooms through travel agencies and the head hotel of Amra, due to the fact that they squeeze to the fullest. We communicated with the guests on the floor, through the operator for 10 days we overpaid about 80 thousand rubles per family.
Of the advantages, the territory of the hotel and, of course, the sea.
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5
3
September 18, 2022
We bought a ticket from the tour operator, three adults and one child, our wishes were no higher than the third floor, upon arrival at the hotel we were waiting for a lot of surprises, at first we waited for someone to come to the reception and check us in, they settled us on the 4th floor, in a room with one bed!!! When we began to clarify how we three adults and a child would sleep on the same bed, the reception said you have a double room, and she probably doesn't care what we paid for three, we fought to get a cot, they gave us one towel referring to the fact that they have a deficit!!!!I meet this for the first time, they take money, they are ready to settle at least ten people, only pay money, but they do not want to provide services in full, the attitude is successful, everyone in the dining room is arrogant as if we came to their house, it is difficult to find someone at the reception, and if you wait for her, she does not answer everything I know! The only plus is that near the sea and in principle the hotel is clean
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5
1
April 8, 2023
We booked the hotel from official representatives. The reservation was confirmed at the hotel itself, only after confirmation they bought air tickets. And a few hours before departure, they called and said that they had to refuse the reservation. They tried to clarify the reason, hung up the phone, did not answer the calls. The attitude is boorish. I do not recommend contacting scammers. Such a vacation is not worth your nerves, even for a lot of money.
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4
2
June 26, 2023
I really enjoyed my stay at the hotel🫶 the food was delicious, the staff was polite and attentive❤️🔥 Wait for many more times to visit.
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3
1
September 1, 2022
Polite staff, the hotel territory borders the beach, which is not crowded at all, the location of the hotel allows you to admire the emerald sea and the mountains drowning in clouds from the balcony at the same time
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September 9, 2022
I was at the hotel for 3 days in early July. The biggest plus is the location. The beach at the hotel is clean, but there are concrete breakwaters with protruding fittings under the water near the shore. The cleanliness of the hotel is three plus - if you move or lift something, it will be dirty.
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December 19, 2021
We stayed at this hotel in 2018. At that time, the hotel was brand new. We lived in a 2-room suite with sea view, on the 2nd floor. The breakfasts are not bad, but they do not shine with variety. Of the advantages, the sea is the first line, a spacious room, cleaning daily, the view from the balcony is gorgeous. We liked everything, maybe there were disadvantages, we are not particularly picky guests. Personally, our vacation was a success.
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4
February 10, 2022
Thanks guys for the rest, I was in September 2021, the sea is at my feet, what you need with children! We have been coming here for several years, for those who are traveling for the first time and not for the first time, see this place. This summer, however, the cafe in the hotel did not work, but there are many cafes and canteens nearby. Convenient location in the city, we come to this hotel for the second year in our own car, the territory is closed, with cameras and security. The manager of the Alkhaz hotel has always been responsive to our requests. Look forward to next year!!! I forgot to mention the gorgeous view from the room to the mountains and the sea!!!!!!!!!
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2
August 6, 2021
We stayed for 3 days in a suite, 6500r a day. The room is large, 2 rooms, panoramic Windows. The sound insulation between the rooms is normal, but music from a nearby cafe can be heard morning and night, boats constantly drive up to the shore and speak into a loudspeaker. Interferes. Large double bed, sofa bed, 2 armchairs, 2 balconies, 2 large TVs, refrigerator, 2 air conditioners, hair dryer, curtains black out. The view from the balcony to the sea is gorgeous, access to the beach is direct from the hotel. There is a guarded parking lot downstairs, tables, a barbecue, a dining room (but no one was seen there).
Cons: in the room (SUITE!!!) there are no hygiene products, not even SOAP! They wanted to wash their hands from the road, but the administrator says: "Go and buy soap for yourself at the market, we don't give out anything." That's the service! The boorish conversation of the administrator makes it clear - "you don't like it, leave." We haven't seen the receptionist anymore, the reception is always empty. In the room, the bottom of the shower is covered in mold and mildew, the faucets are dirty, staged, they have not been cleaned for a long time, the mixer itself is broken - when switching to a watering can, it continues to flow, and a thin stream comes from the watering can, the holder for the watering can is broken. Washing is difficult and unpleasant. The toilet flushes badly. They asked to call a plumber, he just replaced the watering can - it didn't really solve the problem. There are a lot of ants and large beetles in the room (they said they were tree bugs). The room itself is dirty, the cupboards have not been cleaned for a very long time, some splinters (apparently from the installation), the balcony is stained on the floor, the white sheet is covered in black streaks, a lot of different foreign hair. They refused to replace the bed linen, because they no longer have it. There are no blankets either, only 2 small blankets. The room is dark, there is no main lighting, only 2 side flashlights. The Internet is very slow. The ironer is in the hallway on the floor. The doors creak, going to the bathroom at night wakes everyone up. Screws were sticking out of the floor, they called to tighten them. On the 2nd day, a bunch of wooden sticks washed ashore, the sea became dirty, I did not want to swim. There are breakwaters (large stone slabs) 5 meters from the shore, iron pins stick out on many of them (they said that one man cut open his stomach), pins from the bottom were also found between the breakwaters. Swimming is dangerous. On day 3, we got sick (diarrhea, fever, throat, nose). Vacationers tell us that every second person has rotavirus.
The rude conversation of the receptionist at check-in and the dirt in the room left a negative impression of the hotel. And in general, there is a more unpleasant feeling about Abkhazia - expensive tasteless food, inhospitable people, expensive hotels are dirty and squalid, local wine is like tasteless compote, nature is poorer and more uninteresting than the Caucasian republics, the sea is not as clean as in Olginka, and in places it is very dirty. I will not come again and I do not recommend it to anyone. I was so glad to come to Krasnaya Polyana in Sochi and rent a luxury room at the ski lift for 3500 rubles. All our hotels are cheaper and cleaner. P.S. moderators do not allow you to post photos with very dirty tiles in the bathtub, which is covered in fungus, as well as photos of bedbugs in the room. If you are interested, I will send it to your personal account.
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6
October 30, 2022
Great place, great staff! Breakfasts just don't kill. I fell in love with Abkhazia! I don't need Turkey and Egypt, now only to Abkhazia!
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1
September 5, 2022
Everything is not bad enough , water (including hot ), light , air conditioning , kitchen , first coastline. it's all good. I put 4 because of the poor cleaning in the rooms. we drove in cleanly , but there is centuries - old dirt under the mattresses , under the bed . you ask to remove , zero attention .
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3
June 25, 2021
A great place, only positive memories for me, my children and my parents, the most responsive and friendly staff, the kitchen "without words" everyone is happy and not one "disorder" (two people 65+; two people 36; one 5 and one 1.5 years old). Views from the Skazka hotel. The security is complete! We will come back more than once.
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6
1
December 13, 2021
Probably one of the best mini-hotels that were available at that time. The proximity of the sea and the beach and the closed parking are ideal. The rooms are ordinary, cleaning is not as often as desired, but the room was always cleaned upon request. Friendly guests and owners of the hotel, friendly staff. A good impression)
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1
September 20, 2022
What you need to know about this hotel: no matter how much money you pay for a 50,60 or 90 hotel, when you run out of toilet paper, you need to run and ask for it at the reception. And also a change of towels - they couldn't change our towels for more than a week, they asked us every day, and in response they only heard "yes, yes, they will definitely change tomorrow." Although according to the regulations they have a shift every 3 days :) and the nauseating smell in the bathrooms, or we're the only ones who are so lucky. Obviously, the guys need to finalize the service issues.
PS And yes, no one has changed our towels in two weeks. Tired of running after the admin and begging after 10 days.
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3
July 27, 2021
The hotel is just a class, there is a guarded parking lot near the sea,air conditioning in the rooms, a refrigerator, an ironing board with a toilet in the corridor on each floor, a washing machine on the 1st floor. I recommend that the sea is always clean.
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8
July 21, 2022
A cool hotel! Polite staff . Cozy , by the sea . 5 tr day double
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1
November 21, 2019
I really liked it! They chose by location - on the first line. I wanted to admire the sea all the time. This hotel is perfect for this! Balconies with mountain and sea views! It is very pleasant to meet the morning or watch the sunset on the balcony with such views!
Secure area and parking. Polite staff. The rooms are clean and cozy. The room prices were pleasantly surprised.
There is a cozy gazebo in the courtyard where you can chat over a cup of tea.
There is a dining room across the street from the hotel. The food is delicious and varied.
In the courtyard of the neighboring hotel, you can spend the evening in a cafe under palm trees.
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1
February 28, 2023
They were poisoned or caught rotovirus and suffered from stomach problems. Perhaps they picked it up in the pool, which they took with a "bonus"
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2
1
September 30, 2021
I really liked the conditions in this hotel, the price per room, clean rooms, amenities in the room, the sea is 50 meters from the hotel, wi-fi, TV, sea view, mountains. I recommend
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1
July 21, 2022
The staff is nice and helpful.everything is at the highest level. The hotel has four stars. I recommend
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January 27, 2022
Great place! Kind responsive administration! I was with them and I was very pleased! The place is very beautiful
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2
August 17, 2022
Friendly, friendly people, service at the proper level, the beach is clean
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1
July 5, 2022
There are two numbers on the site and the wrong number is being answered. There is no website and no mail either.
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3
November 27, 2020
The best hotel right on the shore of Gagra.The sea is clean, the staff is wonderful, the rooms are clean and cozy, I recommend it to everyone!
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4
July 20, 2018
A good modern hotel, cleanliness, excellent staff, the sea immediately upon leaving the hotel, shops nearby, many types of excursions to diversify your leisure time.
Minus: a small variety of breakfast, a specific menu for each day.
We were satisfied with the rest, thanks to "Sofia"
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3
1
September 26, 2019
Very cool. On the beach, secure Parking, friendly staff. There is a reception where you can always ask for help. New, clean rooms. The view from the balcony is super, both the sea and the mountains at the same time.
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6
August 16, 2018
We had a family vacation in August 2018.Many hotels were viewed, but the choice fell on this one, because there were good reviews.But in vain!!!It all started with the settlement.One room was given without a balcony, although the standard was ordered and it was thought that balconies were everywhere, but alas.We were met by the administrator Nelya, an absolutely unfriendly girl.Anything that we don't ask, as a favor, does or answers.During that time, there is time to sit on the Internet, just does not get out.Another room was given a suite, where the air conditioner was running and because of this, the room smelled of mold, but again they turned to this "fairy" and refused to change one room and the second.The girl is absolutely unpleasant.There is no elevator in the hotel, so there are 5 floors...And how hard it was to watch when poor pensioners climbed up to the 5th floor every day.This is about the check-in service.The second admin Tatiana is a pleasant girl, smiling,sociable, always prompt and help.However, I gave my clothes to the laundry, so the machine tore my dress completely new.But there are no complaints about her, she quickly resolved the issue.Then there's the waiter, who walks in every morning and tells her how tired she is...I must have woken up and got tired.At least crow for breakfast:scrambled eggs, scrambled eggs, fried eggs,pancakes, rubber pancakes, cheesecakes made from one flour.BUT EVERYTHING CHANGES WHEN THEY ARRIVE!!!THE OWNERS!!!!EVERYONE IS REALLY BECOMING SUPER POLITE AND SMILING AND NO ONE GETS TIRED, EVERYONE IS WORKING!
Why did I decide to write this review?Because Administrator Neli's beastly attitude just got tired of it.We were sitting with my husband, smoking hookah in their cafe.The receptionist unceremoniously came and turned off the music and it was at 22.30.I'm just tired of her cheeky behavior and antics.
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2
September 3, 2019
A great little hotel, clean, cozy, our suite had a huge balcony overlooking the sea.....You wake up in the morning and hear the sound of the surf....High!!!!
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7
August 28, 2018
I called above all ! The sea is the closest you can imagine! The rooms are excellent, modern, very clean, change linen and towels on time, as stated. Very friendly staff, fresh breakfasts. Only positive impressions!
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5
July 6, 2018
The hotel is new, opened in 2017. Among the advantages are new, comfortable rooms; proximity to the sea; view from the window - both mountains and the sea. Cons - the breakfast included in the price is full of trash - coffee from a bag, semolina porridge with lumps, an over-salted omelet. I advise you to go for food outside the territory - in any cafe the price tag is not high, the choice is large (pancakes, omelets, ovaries, cheesecakes) and it will not be difficult to have a delicious breakfast and drink real coffee. There is no complete service in the hotel - linen change every three days. If you want to pay earlier, pay. At the same time, the maid does not hesitate to pick up the dirtier towel from the floor and hang it back on the hook. They replaced it for free only after a towel from the floor was on the hook for the second day in a row and we went to sort it out at the reception. Sun beds, umbrellas, beach towels (if you didn't take your own) - everything is paid. There is a cafe on the territory, but you can eat there only when the "dining room" is open - that is, after 20:00, when the set dinner ends, no one will offer you anything, despite the fact that the menu is hanging from the beach. In general, the hotel is good, but the service needs not just to be tightened, but at least to be born.
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4
April 15, 2019
A luxurious hotel, excellent staff, well-established unobtrusive service, cleanliness, peace. The sea is 50 meters away, the fenced area is tightly closed.
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3
2
July 20, 2018
Friendly staff. The rooms are clean and well renovated. View of the sea and mountains from the room. The sea is 15 meters away. Secure parking. Delicious breakfasts are included in the price.
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3
July 2, 2019
Very clean rooms, private beach, good sound insulation and reasonable prices. I recommend it to everyone
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4
October 23, 2019
A beautiful place, a hotel on the first line. The service is excellent. However, the beach is not well maintained.
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4
January 9, 2020
It looks very attractive, but its location is not very good.
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September 12, 2020
Cool! On the shore of the purest sea
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1
June 11, 2021
It is unclear how to book
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5
1
November 14, 2019
Excellent hotel, I rested there with friends, I recommend it
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1
June 21, 2018
Excellent breakfasts are included. First line, on the beach. Excellent staff. An adequate price. Everything is great! I recommend it!)))
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4
April 8, 2019
The best location. The view from the room is gorgeous
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4
July 31, 2018
The hotel is super, new modern rooms, direct access to the beach , good staff
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4