I restored my birth certificate by proxy to my father, excellent staff suggested everything, checked, sent a letter, just well done!!for many years of his work in one place, a professional approach is visible.
In Room 3, there is a complete gray-haired rude woman, inadequate and incompetent in her work. When asked about documents for non-residents, she replied, "What should I do? Go to your place and sort it out there."
It's a disgrace to behave like this while working for a government agency.