I visited this organization yesterday. I had a pleasant experience. I was especially pleased with my communication with Lyudmila Mikhailovna Taparova. She explained all the questions quickly and clearly. She showed the peaks of patience and balanced attitude towards the visitor. Provided that I'm not the best customer myself. There is a sense of professionalism, preparation and experience. It will be necessary to write a letter to Moliboshko Sergey Alexandrovich about the need to award such a good subordinate. A good boss and subordinates are good!

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AlTaVa

Level 3 Local Expert

What did you like: + Electronic queue + There are many chairs in the waiting room, many of which are "soft". There is a cooler with drinking water and disposable cups + in my case, there was no excessive paperwork (registration of an ID card and a biometric passport) + there was less collective farm than in other state institutions. I paid at the erip, and when out of habit I asked, "can I show you the receipt on the phone?" they replied, "everything will be displayed on my computer." Which pleased me. What didn't you like: - when I came in for the first time, they gave me a mini-payment instruction and sent me for a second coupon. Although this is done within a minute while the employee is looking for forms. And the repeated waiting in line is more than an hour. - in some of the customer seats inside the office, there are things/ umbrellas drying. (But it can be attributed to covid security) - when a young employee worked with me, two employees in the office loudly communicated with each other on non-working topics. Sometimes I barely heard what the female employee asked me to do

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Irina Loban

Level 2 Local Expert

Disgusting service to the citizens of their own country! Very unpleasant emotions were caused by the request to replace the passport in the OGIM of the Zavodsky district. The question from the category of the most common, however, caused difficulties. Bureaucracy is a familiar thing, but rudeness on the part of an employee Khamitsevich (according to the way of behavior, this option is more suitable) or Anastasia Dmitrievna Khomitsevich causes outrage. I turned to her colleague, but the aforementioned employee very incorrectly entered into a dialogue with his negative comments, which no one asked for. I would like to ask you to figure out how acceptable this is in the work of such an organization. I would really like to leave a review in the book of comments and suggestions, but it is missing. Appeal dated 12.11.2024

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