What did you like: + Electronic queue + There are many chairs in the waiting room, many of which are "soft". There is a cooler with drinking water and disposable cups + in my case, there was no excessive paperwork (registration of an ID card and a biometric passport) + there was less collective farm than in other state institutions. I paid at the erip, and when out of habit I asked, "can I show you the receipt on the phone?" they replied, "everything will be displayed on my computer." Which pleased me. What didn't you like: - when I came in for the first time, they gave me a mini-payment instruction and sent me for a second coupon. Although this is done within a minute while the employee is looking for forms. And the repeated waiting in line is more than an hour. - in some of the customer seats inside the office, there are things/ umbrellas drying. (But it can be attributed to covid security) - when a young employee worked with me, two employees in the office loudly communicated with each other on non-working topics. Sometimes I barely heard what the female employee asked me to do

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Антонина М.

Level 2 Local Expert

In general, the department is decent.BUT they applied for a passport for a child (a month), after a month and a half there is no passport, they do not answer calls in any way, a decent appeal to the boss found the passport in the office of the deputy.the boss. Not very nice women at the passport issuance, they just answer there is no passport, wait. Another day and a trip abroad would have been disrupted. Have a month in reserve when changing your passport. There are also long delays due to urgency

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Анна Тищенко

Level 3 Local Expert

Many thanks to art. Inspector Alina did not remember her last name. Very polite treatment, understanding, the situation with the documents was very difficult and not clear. She took it and did everything. Thank you very much, all the best. Success in her difficult work.

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