Otdel po grajdanstvu i migracii Uvd Centralnogo raiona g. Minska
76 reviews
December 13, 2024
I express my great gratitude to Shamelova Inessa Anatolyevna! A very understanding, humane employee. The passport and ID card were ready even before the deadline for expedited receipt.
It seems to me that most of the negative reviews were written by mistake about the Minsk district department, there are really huge queues and a lot of dissatisfied people. In the OGIM of the Central district, I came both to the opening, and in the middle of the day, and at closing, there were never queues, a maximum of twenty minutes - and I am free.
Competent, responsive and understanding staff)) Thanks!
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November 25, 2024
I got into a terrible situation, which, as it seemed to me, could only be in the movies. When boarding a plane to Dubai, my son did not succeed in terms of 6 months of passport validity after arrival. Who missed this moment and how. There was no time to figure it out. At 8.00 I was near the office of Deputy chief Karmanovich Miroslava Fedorovna, with the words "save me, help me, if the passport is today we will fly away (husband and mother-in-law flew out without us and waited)". For the first time in my life, I saw a human face at the law, Miroslava Fyodorovna solved our question. On her instructions, with the help of Natalia Alexandrovna Donskoy, I had my passport in my hands after 4 hours. We left in the evening. How much happiness there was in our family when we arrived cannot be expressed in words. Our whole family thanks you.
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March 20, 2024
I would like to express my deep gratitude to police Major Olga Svetlitskaya Mecheslavovna for her extremely attentive attitude, sincere sensitivity and high professional assistance in solving the issue, as well as for an individual approach to each visitor!
We express special words of gratitude to Karmanovich Miroslava Fyodorovna for her indifference and humanity! Thank you for finding the earring☺️
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October 29, 2024
I came to pick up the child's passport in room 7, while waiting for the turn, the boss came with a woman (the passport issuance worker said so) and told her that I had brought her!!!!!! GOING TO THE OFFICE, the delivery worker said that she would serve a woman with a child, when I said that I was also with a child, I received in response that her boss had told her so, and asked her to leave. What kind of business is this, so if you have friends, then everything is Possible???????
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September 27, 2024
terrible service, people are suffering in line, 60 people are standing and waiting for one to be served, 2 windows have been opened, everything looks terrible, there are no people to turn to, employees are incompetent, please ask higher services to pay attention to the terrible work of employees of such an important body, because first of all People are suffering
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7
December 31, 2024
Hello, I wish you a happy new year!
Dear state employees of the Migration Service! We didn't have time to submit and renew our passports, there was a lot of waiting today! Now what should we do? Give us some advice, please, please, please!!!
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December 11, 2024
We made changes to the RVP the other day and were pleasantly surprised. The citizens of Turkmenistan were divided into several cities and now there are no more these hellish queues. You can no longer come at 5 a.m. :) Thank you for solving the problem with queues!
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August 24, 2024
I arrived on Saturday, waited in line for 20 minutes, and paid through the erip. I had only an old passport with me, no divorce or birth certificates, nothing was needed. 5 minutes and everything is ready. Pick it up in three weeks, no SMS message is needed. They immediately said the exact date
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3
March 20, 2024
I would like to sincerely thank Anna Nikolaevna Soroka, specialist of the Department of Citizenship and Migration of the Minsk district of the Minsk region. I turned to her when applying for a residence permit. Anna Nikolaevna listened to me attentively and professionally, checked the documents, pointed out the necessary shortcomings, and answered the questions asked very clearly. He is a polite, competent, competent employee who knows how to quickly sort out the issue. I sincerely wish her success in her work and personal life. Sincerely, Svetlana Koval.
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January 11
It's a disgusting place. arrive at 6 a.m. to take a queue at 1 window and not the fact that you will still get there in principle. add employees or create an electronic queue. it's impossible.
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November 12, 2024
I had to pick up my passport. I've read a lot of reviews about queues =)) I decided to go on Tuesday morning. As a result, there were no queues at all. At 8.10 I took the ticket at 8.13 I took my passport =)
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August 8, 2024
How do I get through to the passport office? They don 't pick up the phone , and later they were busy at all , apparently they put the phone down so that no one would get through . Please pick up the phone 🥲
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1
February 9, 2024
Disgusting! The workers are not clear what they are doing! The online scoreboard is not working.. and they do not call for coupons!!!
People do not understand where to go. I went to the boss in the 4th office and indicated that the online scoreboard was not working and it would be possible to write on the ticket machine that it was not working!!! The boss ignored everything.. !
I understand, of course, that they get their salary anyway!!!!
But this is not a job!!!!!
And the forms could be freely available, so that a person would not sit for three hours just to take the form!
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18
December 13, 2023
Terrible, unqualified employees. They applied for a replacement passport in connection with the marriage. The specialist did not take the marriage certificate at the reception of documents. She said she didn't need it. A few days later, they called and asked to send a photo of the marriage certificate, referring to the fact that there was an inexperienced employee who did not know that it was necessary to take the certificate when submitting documents. A month later, we went to get a ready-made passport, but they did not give it back with the words: "You should have brought the original marriage certificate." When asked why they were not warned about this, they replied "I can't help you." What is the meaning of this attitude towards people?
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July 14, 2024
I would like to express my gratitude to Evgenia Milanovich, a specialist, for understanding and for meeting us halfway after her working day and giving us a passport. Thanks!!!
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June 11, 2024
There is a big problem with issuing passports. There are 50-70 people each. I was able to pick it up only 3 times. One employee gives it out, very slowly. At the end of the shift, the female employee burst into tears due to queues and pressure. Hire people.
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7
December 21, 2024
Ogim of the central district🌟 cabinet 4 is the best. Quickly understood . Thank you very much
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December 20, 2023
I submitted my passport on November 17, 2023, they do it for a month, the settlement center said to come pick up Timiryazev on December 16, 2023. I came on December 19, 2023, but I don't have a passport, the boss replied, we can't help anything, we don't have one. If the department is not able to make a passport on time, why are they not warned or initially, they do not say come in 33 or 35 days. Why do you need to drive twice, stand in line to get a document?
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5
February 1, 2024
The 1st time I waited for 40 minutes, an employee came out from another office, asked if they would accept me, because Wednesday evening, they accepted, everything is fine. In 3 rooms. Daria Valeryanovna clearly explained which documents I should collect. I have already applied for a residence permit for the 2nd time, I waited only 5 minutes. I guess I was lucky. There was an employee from another OGIM.
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November 6, 2023
I would like, if I had the opportunity, to put 10 stars or more in order to correct those negative comments that are on the site.
Special words deserve Deputy Chief Miroslava Fedorovna, at first glance inaccessible, but in fact - a man with a big HEART.
Thank you so much for understanding, for coming into our situation and doing the impossible!
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May 10, 2024
Many thanks to Galina Vladimirovna Kozlovskaya and all the staff who helped solve the difficult passport issue. Even during your off-duty hours!!!
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July 16, 2024
A soul-chilling horror and this is a stretch, if not just the BOTTOM. The basic procedure to pick up a ready-made passport takes 4 hours. Did you fall off the oak tree completely?
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July 2, 2024
An "excellent" organization. Of the 11 contact numbers, none are responding, as if all of them have died out. How do I travel from the region at random every day to find out that my passport is not ready?
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August 15, 2023
I read the reviews, I was very worried about going to change my passport, I set myself up for the negative of employees (according to reviews). I came at 7.50, took a turn. The 14th ticket. I changed two passports for children. I filled everything out, went into the office, two gorgeous women worked today. Everything was arranged, we said goodbye. I was free at 9.40. A lot of people came into the office with questions, they were not rude to anyone, they did not call names, but experts answered with a smile. People, be cultured, polite and everything will come back to you in the same spirit.
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5
July 20, 2023
The terrible treatment of employees. They behave arrogantly, don't understand who they think they are! Do not forget that this is your duty, your job!They behave like their own bosses! The most terrible and boorish passport office in the central district. To sit in line for an hour to pick up a passport, an employee is sitting, she only let 3 people go in an hour, and closes the window in front of her face, without warning that her working day is over! What a piggish attitude! 2 people stay, and she closes the window! She has to work until the last client, especially since she sees on the computer that there are few people with coupons. Horror.
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17
March 26, 2024
I handed over my passport for exchange, the procedure took 40 minutes, 25 of them in the bank - payment. Everything is clear, prompt and polite. Thanks !!!
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June 12, 2024
Disgustingly slow, 3 and a half hours in line. Another half hour and the workers have lunch. And apparently I have to sit until the evening.
Inexplicably unsatisfactory organization of work.
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4
June 21, 2024
Every time the queues get bigger and bigger, you can sit all day, there are not enough additional windows with specialists
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4
December 14, 2023
I want to express my gratitude to the specialist from the 4th office for his self-control and self-control, the flow of people is crazy, the end of the year, but he is holding on. thank you very much
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October 30, 2024
For several years now, I have been observing rudeness on the part of employees in these two windows.
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October 13, 2023
Rather than purge objectionable comments, it would be better to purge incompetent personnel who themselves do not know the algorithm for accepting and issuing documents. They drive 100500 times, constantly a new list of documents. Zero price for such workers
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September 15, 2023
It takes the same amount of patience to get into the 4th office.It 's the second day I 've been standing .I spent 3.5 hours on the first day .today I came at 8 a.m. and it 's almost 11 o'clock ... and a person with a coupon number 5 just came into the office ... is it really impossible to do something about it ?Why are you setting everyone up against the state authorities?
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7
September 5, 2024
Hell, the queue on earth is occupied from 06:00 in the morning, you can't get in one day!
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March 2, 2024
10 out of 10. Very well served. The staff is very polite. I solved the passport issue without any problems
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July 10, 2024
It's just a nightmare, I came at 2:30 earlier a day later, I paid money for an accelerated issue and as a result, nothing is ready
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3
July 5, 2024
I waited all day to be told that I needed to pay 120p to wait another day later. And so it is every year
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4
May 17, 2023
A typical government organization. When going to this place, be patient. You can take Valerian pills in advance. The minimum time spent there is 2 hours. It takes 30 minutes for the Minsk district to issue a passport. At 10 a.m. the office is 1.30 minutes… There is a very small staff for such an organization.
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July 12, 2024
It's a terrible place! More than a month of waiting, and they didn't even PRINT the passport. The boss accepts with the air of "I don't care about you." Long queues, not only to go to the window, but also to pick up your passport. They don't do their job on time and in principle.
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5
March 11, 2023
It's very cool that there are no pointers and you can walk around, look for how, what and where. I highly recommend this institution. But it's better to move it to Brest so that people can get there even more conveniently.
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25
May 22, 2023
It was possible to submit passport documents only by the end of the working day of the organization. I had to sit since 8 a.m. As a result, a passport without a residence permit was received a month later. They do not specify what needs to be put there at the place of residence.
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August 2, 2023
the most terrible state place, which I sit from the very morning until the end of the working day and still can't solve my question, but just change the numbers in the registration
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6
July 5, 2022
But there is a smart head somewhere that came up with the idea of sending the ENTIRE Minsk district to one place ..... an OGIM educational institution??? previously, there was a passport officer in the executive committee, and he still is, but apparently he was tired ... and now you need to stand in line for a day to replace your passport, and then probably another day to get a new one??? Replacement, and any action with the passport turned into a quest.
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May 10, 2023
Disgusting employees. I arrived 5-7 minutes before the start of the break. I was told to wait an hour for them to go to lunch, because they need 10 minutes to give me a passport.
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November 23, 2022
The attitude to work is very bad, the staff does not work inside, and online shopping during work, in front of me there are only two people waiting in line for two hours，These are the people from Office 4！！！！！！！！！！！I don't understand how they got into Belarusian state institutions with such an attitude to work.
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November 30, 2022
Call and find out if the passport is ready at the level of fiction. Then make an SMS notification that the passport is ready!!! Judging by the reviews, the management should think about the work of its employees and the quality of services provided.
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December 30, 2021
Thank you, Head of the Central Migration District. Oleg Valeryevich.
I came at 11:30 with only 3 people following me. But I still didn't have time to submit the documents before one o'clock. And today was the last day to serve. Olga Valerievich calmly and kindly listened to my request and helped me solve my difficulties. Thank you.
(The third 3️⃣ window is just terrible, they do not respect foreigners, they work sooooo slowly. 👎🏻)
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January 5, 2023
A completely stupid organization. There is not even an operating mode on the site. There is no way to fill out an application in advance, an absolutely non-obvious scheme for making a passport and ID card.
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8
May 16, 2024
I would like to increase the number of employees in window 8.
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November 28, 2022
Three OGIM told about different areas.
This central one, the slowest of all, walked for three days to get into the 4th office...They have 30 minutes allocated for one person, they use it very much, because sometimes they will let a person go in 10 minutes and another is called in 20 minutes ...
You need to take something higher.
Also, if something goes wrong in the office, you can't prove it, they safely closed the camera in the corner with curtains, like by accident!
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November 13, 2024
Creepy queues and an absolutely non-socially oriented work schedule
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