Very good impression, kind and polite staff. Everything works clearly according to coupons, which simplifies it too. Yes, there are queues, but where are they not? I would like to single out Maslova A. A. A very polite, pleasant and competent specialist. He clearly answers and explains all the questions.
Hello. Thank you very much. After active "help" yesterday at Dana Mall with children and employees of the information center, when they called the police, I categorically quarreled with my friend, I was sent, and my children lost two good friends. And so there are few good friends in the modern world. And now there are even fewer of them. Dana Mall did their job "perfectly" when, instead of making an announcement, the police were called and took out the brain of the woman whose child was lost, take a pie from the shelf. They sent us and told us not to meddle in their lives anymore. After such stories, you will be "eager" to run to the info center for help. When the police call and create problems for that woman, and she sent us to ..... Thank you very much, WE WILL NEVER TURN TO the INFORMATION CENTER FOR HELP. EVEN IF A CHILD IS LOST IN THIS CENTER. AND A SEPARATE HELLO TO THE POLICE. THEY HELPED TO QUARREL COMPLETELY. Write out a bonus for yourself. WE WILL NEVER ASK YOU FOR HELP, EVEN IF SOMEONE IS LOST. IT'S BETTER TO LOOK FOR IT YOURSELF. THEY RUINED THE RELATIONSHIP. thank you.
We express our gratitude and gratitude to the staff of the OGIM Pervomaisky district police Department of Minsk Rudishkina S.A., Sinyavsky E.F., Shavelkina N. and others for their clear and professional work, attention to my daughter and granddaughters when processing documents in connection with the need for their urgent departure abroad. Sincerely, the Krutov family
Firstly, I would like to say about the hanging device for issuing electronic coupons,
secondly, I came to apply for a refund for the state fee, to which I was told to come only with a new passport, which will be only in a month and the funds will be returned later in another month. That is, in their opinion, you will return your own money only after 2 months. It smells like some kind of nonsense and fraud, since I myself need my own money, and this organization will use it for 2 months (I'm sure there are a lot of people like me)))
I have not been able to make a temporary registration for the second day. Only one employee works at 14-15 offices. I waited in line for 4 hours and still didn't get in! Should I come there under the door with a day's supply of food?Where does the money that taxpayers and foreigners send you for registration go?! Is it so hard to hire a second employee? This is an outrage, a mockery of the guests of the capital! What impression can your country make? I have never seen this anywhere. Even in Russia, I did it in 20 minutes
The staff of the Citizenship and Migration Department of the Pervomaisky district of Minsk made a great impression on me. I would especially like to express my gratitude to Anastasia Sergeevna Kapustina (office 3), who competently understood my situation, professionally consulted and explained the necessary requirements and deadlines for processing documents, and then, during my subsequent visit, promptly and efficiently processed them. At the same time, she was polite and friendly in the process of our communication. I am very pleased with this attitude of the staff. Thank you very much for your understanding and professionalism. I am completely satisfied with the excellent work of the department staff.
I was very pleased with the work of the staff of the Department of Citizenship and Migration of Pervomaisky district of Minsk. I would especially like to express my sincere gratitude to Natalia Anatolyevna Mazhayskaya (office 12) for her competence, efficiency in work and sensitive attitude in the process of communication. Many thanks to all the staff for their high professionalism and courteous attitude towards visitors.
I paid for the SMS notification, nothing came, none of the phone numbers are responding, it is not possible to find out if the passport is ready at all. Sit, wait, and you'll be lucky if you come, and the passport will be ready.
Many thanks to the employees of Ogim, everything is fast, folded, convenient, especially it became noticeable with the introduction of the biometric system for obtaining a residence permit, the process has been greatly simplified! Now they take photos on the spot, all the documents are in the computer, nothing needs to be collected additionally, they are given for 10 years upon repeated treatment. Special thanks to the employee from the 5th office (sorry, I don't know her initials)! A very qualified, polite person, helped to sort out all the documents, took them to the right offices! It is very pleasant that such kind and friendly people work in such serious organizations! All the best to you!)
WHEN REPLACING A REGULAR PASSPORT, BRING THE DOCUMENTS TO THE RSC, AND NOT TO THE OGIM!!!
I changed my passport in August 2023, did exactly 1 month.
The new surname was spelled correctly.
In 1 room. very pleasant employees.
4 stars for the quality of the passport photo (for comparison, the Orsha police department has clear and not vague photos)
+ as always, you can't get through to any number on the website.
Also, a lot of people (including me) find information on Google or are told that they should come to change their passport in the future. However, you need to apply for a regular passport at the RSC. During two trips to OGiM, 5 people came to submit documents and they were deployed to the RSC.
Apply for a biometric passport at the OGiM. I hope to help someone with my warning :)
I've been calling all the numbers for an hour and they haven't picked up anywhere. The phone is busy, and then when it calls back, there is no answer, no one wants to pick up the phone. Extremely dissatisfied
The staff of the Department of Citizenship and Migration of Pervomaisky district made a great impression on me in connection with my repeated appeals.I would especially like to thank Marina Rudolfovna Shumkova, an employee of the department, who promptly and efficiently processed my documents. At the same time, she was polite and friendly in the process of our communication . Overall, I am completely satisfied with the excellent work of the department staff.
The dissatisfaction is complete, the work schedule is unclear. Non-compliance with the electronic queue, waiting on the main street, on the lunch break. The departure of an employee for a long time for some reason.
I want to express my gratitude to the staff and management of the Department of Internal Affairs of Pervomaisky district police department. He replaced the passport with an ID card and a biometric passport. I got a lot of pleasure for the procedure. I phoned, clarified the nuances (everything was clearly explained), drove up, within 15 minutes I made everything out (the best payment is to make in advance at the ERIP). Despite the deadline of 15 working days, the documents were ready in a week. THAT'S HOW EVERYONE WOULD WORK!!! WELL DONE!!!
My family and I came for permanent residence from Russia, we are applying for a residence permit. How many people applied to different Ministries of Internal Affairs for a residence permit, the only literate woman working in office 5 explained everything clearly and clearly how we should act in our situation.
The person is very pleasant, responsive, polite, thank you so much for such an employee!
Oleg Valeryevich Slabko was impressed by the work - in these difficult times (virus, epidemic) he turned out to be a man who met visitors at the entrance and helped with paperwork, and prompted, and advised - respectfully, professionally. When I asked the passport officer who this employee was who helps visitors in the corridor, I was very surprised to learn that this was the deputy head of the OGIM. I was very pleased that there are still such employees and managers in the Ministry of Internal Affairs. I want to believe that there will be more of them. Thank you, Oleg Valeryevich!
In the OGIM of Pervomaisky district, I met only professionals. All the employees with whom I had to communicate know their job. I especially liked the manner of communication, the ability to explain, the level of competence of Shunkova Marina Rudolfovna. She is polite and tactful, "puts everything on the shelves" to incomprehensible visitors, a professional in her field. Thank you very much.
The staff is polite, ready to advise and prompt. There are never queues on the ground floor. The waiting time in rooms 14-15 is on average about 35-45 minutes (you need to take this into account when visiting at the end of the day or around the clock)