I ordered Legion Go via the "buy for me" function from the official Lenovo website. everything came in one piece, exactly the model that I indicated. I did not have to go to customs for customs clearance, I paid for everything through the website of the carrier company.
I would especially like to highlight the support service, who politely answered all my not-so-smart questions about their service in Russian. I will recommend it to everyone :)
They work disgustingly in Georgia.
Support does not actually work: there is no response by phone or email. They also do not respond in the live chat, either they close the applications themselves, or they do not respond for one or two hours and the chat closes itself.
We lost quite a lot of orders in Greece.
Courier delivery of orders was massively disrupted in April 2024.
Delivery to the Delivo pick-up points works very poorly
I'll put 5 in advance.
My opinion is that the guys are trying very hard to make a good service, but sometimes they ignore details in vain or are wise.
I ordered several times not very expensive iHerb type deliveries and last time I sent delivery from Amazon (laptop) through them.
1. Received delivery from iHerb. They sent an SMS, then the order in the postamate and the code. for 2 days, the display did not work at the postamate, i.e. it was impossible to enter the code. The postamates have a code scanner, but in the sms there was a link only to the address of the postamate.
I guessed from someone else's code that it was possible to turn a set of characters into a bar code, and it worked.
That's why it was impossible to immediately send a link to the bar code?
2. The laptop was delivered on December 31st. The order itself arrived at the warehouse on December 16.
The statuses in the system are unclear, the bot is stupid, crashes, can't say anything about the case, has never contacted the operator. OK, I wrote an email. The next day, the order was sent to the airport, where it also lay motionless for several days. He wrote the letter again, and again the next day he moved on. Once in Armenia, I hung up again, but it was already December 27, the hustle and bustle, the holidays ...
on December 29, I received several letters that the order would definitely be delivered in time, they would press on, keep your finger on the pulse, watch and on December 30 come pick it up in time.
30 paid the fee, received a couple more letters, the order status became "ready for delivery" at the Arabkir point.
I arrived at the point, once they asked, and there was no time to get 31. They searched for the parcel for 10 minutes and reported that it was not in stock yet. But they agreed to send by courier 31 for free until 12.
at 11:40, I write a message in the comments of the telegram channel that I do not understand how to contact and clarify where the order is. At 11:55 I got a call and agreed on delivery via Yandex Go. Everything arrived in time.
Total: unclear statuses, incorrect information in the LC, ambiguous information in the LC of the mobile application (does not match), there are no notifications about the promotion.
I don't know, maybe it's a coincidence, but I reminded you 3 times, 3 times the movement started right away, which is not cool.
But they brought everything in one piece, tried not to delay, did not argue, did not conflict.
In general, it is rather convenient to use the service. It is easy to pay, including the fee.