In general, the organization is not bad, but in recent years it has been gaining ground.
discounts are offered for new residents, for this you need a certificate of state registration and a passport. At the same time, the registration was stupidly refused. In my situation, after buying an apartment, the BTI did the documents for more than a week, after which they were sent along with the passport to change the residence permit for several more weeks. An apartment acceptance certificate, a driver's license, and a copy of the state certificate remained in his hands. Registration. I was refused a request to issue a discount card, and I was sent to a meeting in other stores. It's stupid enough to lose clients because of your integrity.
The store's sellers do not have information on discounts. We arrived with a 14% discount coupon from March 9 to 11, the seller looked and said that only from 300 rubles action. We paid without discount. Although it is valid from 30p. Farther. What is the price of a sevok onion????!!!! 7p for 500g. That 7 p is clearly visible, but that it is only half a kilo is not visible. This is despite the fact that everywhere the price of onions is 7p per kg. It turns out that they cheated by 50%. I came home, weighed it, 50g is not enough. It's a complete scam!!!! The most expensive store with disgusting service!!!!
I made purchases in the store on Kosarev, when calculating I was asked for a discount card, when I provided it, they said it was not valid and threw it in the trash instead, they fell asleep and said after registering on the site there would be a discount and punched a check without a discount. With fame, you still have 2%, what are you so worried about. Excuse me, but what kind of service is this? After such a service, all desire to go to your store disappears. In other stores, this is not allowed with customers, they find favorable conditions for the store and the client, but here it's like people don't come to the store, and it's not clear who. Maybe 2% is not a big discount, but the fact of this service is not very pleasant and somehow it is not right to pull it out of your hands and throw it into the trash without really explaining anything.
We arrived for a discount on Black Friday and chose a gasoline generator with the submission of a consultant who assured about the quality of the product. In fact, the very next day the gas generator did not start as I did not beg it. I came to the store and talked with the administrator, they offered to repair a new one, I had to put pressure to explain that these were not my problems but theirs, since they sell low-quality goods, they offered the same new one from the counter, but alas, it also did not get the same quality in the same store, I had to talk again, we came to refund the money that I received it after half an hour of waiting at the checkout. I spent time, spent money, because I went to the cottage 60 km back and forth on the weekend, brought gasoline to refuel and start it right in the store, the administration did not even apologize, I highly recommend visiting on my weekends and buying goods of inadequate quality, especially at discounts.
A great store. An excellent choice. I was glad that now you can order kitchens and appliances for them! We bought an oven and a hob at home. We are very satisfied with the quality of the equipment and the advice, thank you!
The store has everything. The quality of the product is high. But it's still unusual to look for a product, because it's the first time I've visited. One thing was shocking: I am interested in coniferous plants. They were exposed to the sun!!! They will die at your place in a week. I know from many years of experience. Who planned and coordinated the project! In the old store they stood outside, they could breathe, but here it's like in a steamer. Then you will sell "crackers" at a discount. But who will need them? ... it's a pity for the plants. And the prices are not small. And the plants are beautiful. Of course, I will not buy here. They are weakened from the extreme conditions in which they were placed
Today, on 03/20/2020, we visited the Om store on Kosarev, we wanted to buy a lining that was advertised on the site, a grade With a length of three meters, at a price of 20.97 and a grade With a length of two meters, at a price of 19.97.Lining with a length of three meters, was not available, then why post false information on the site? The girl in the information center, hardly allowed herself to be persuaded to look for this product.She said that there is only a price of 19.97, two meters long.My wife and I went to the department, where we were greeted by a very friendly young man, but who had absolutely no idea what a clapboard was.My wife and I explained to him what it was, after looking at the computer, the seller told us that such a lining was available, in the amount of 84 packages.The seller started looking for this lining, but I.K. has no experience, his search was unsuccessful.
My wife and I were very impressed that the other sellers, with experience, quickly ran away and no one helped the guy.My wife and I only watched them giggle.The search for the lining that interested us lasted about two hours and did not lead to a positive result.Seeing this attitude towards the customer, my wife and I decided to leave the Oma store and go to KSK, since it is very close to Oma on Kosareva.We apologized to the seller that we would not wait any longer.My wife and I were very impressed that an inexperienced, but very conscientious person was put to work alone, without a more experienced specialist.Arriving at KSK, we were met by a very experienced sales consultant.He gave comprehensive information about all types of lining and we purchased the lining in KSK.
And you are employees of OM, it's a shame to work like this.It seems that you have no competitors and there is no end of customers.You have hired a person, train him.The guy is very nice, and don't giggle at him from around the corner.
IT'S A DISGRACE.
There are a lot of people at the ticket offices, but the service is slow and only a couple of ticket offices work, but everything is there for the economic part and the prices are reasonable.
A question for sellers: Do you have a sales plan? To sell something more expensive to ignorant people, is that how you work? I'm a girl who doesn't understand building mixes. Then I think you understand. In general, it was expensive
The store is good (assortment, promotions) everything is great...But the service leaves much to be desired. 20.05.2020.When buying power tools, we waited 30 minutes for the seller. At first, we stood at the parking lot, where they didn't even pay attention to us (two people were just going about their business) after our question, who can show us the goods, they said that they were not from this department, look for another seller, pointed us to a guy who also told us that I was not from this department,after they showed us the guy who drove the equipment, we turned to him, said that we needed to sell the goods, he said wait and continued to drive his equipment for another 20 minutes. By this time, we had formed a queue of three people. Patience is running out!!! At the same time, a group of four sellers is standing discussing their business, and there are three of us standing, and no one is even going to ask what the client needs!!!! How so!!!! It was only after our outrage that the guys came up to us and began to do something. You can continue to write a lot. I'm shocked! I haven't seen this for a long time!!!! Dear OMA managers, do something about it!!!!
There is a large selection, but it is difficult even for sellers to find something in this store. They will not ask for help, at best they will send it to the information center, at worst they will ignore it. Some items of goods are piled up in a pile that cannot be sorted out (for example, carpets and artificial plants). When the store first opened, it was better, at least in terms of the quality of service.
Whatever you want to repair the apartment. The choice is huge.
Also - the department of household chemicals (not cheaper than where ...) and the department of industrial products (there is something).
There is a very good public toilet on the territory of the store (it significantly benefits in comparison with the Hippo toilet located a short distance away);).
There is a cafe (well, about nothing). The Garage is better, and even more so the Papa Johns in Hippo.
Polite staff, a huge selection of goods. There are always a lot of great deals on discounts! Convenient installment payment terms. Good location. There is a place for self-packing of purchased goods, if you are not satisfied with the factory packaging.
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Татьяна Крупенко
Level 7 Local Expert
November 17, 2023
I love construction shops, when you can walk around and take a look.
The store is terrible. Customers are treated like people who are ready to stand in their store for 2 hours.
It was like this: I came to buy a floor hanger, the website says that there are 6 pieces in the store. I booked one in advance. Upon arrival at the store, I heard from the consultant that he had never seen such hangers in his life. As a result, I went to look for a warehouse. I did not see him again, although I stood near the information center for more than an hour. Thank you for your time. Even one star is a lot! I would have slapped 0
The store is not very good, because sometimes you have to wait a long time for an order and its registration. As well as the cost of goods , leaves much to be desired ..you go to the website, it says "in stock ", you come to the store (since you can 't reach them by phone ) and they tell you on the website there is no store!
The product does not match the availability in the store on the website. I often order online. They constantly call back from the store on the street.Kosarevo and they say that the product is out of stock. Although it is still hanging in stock. It is also a very bad website for registration and orders in general.
A large hardware store. A huge assortment, convenient and thoughtful arrangement of goods. Often stocks and folds can be bought at an affordable price. We often go there
A large store, a large selection of goods. But sales consultants don't want to work at all, they don't know anything, and they do something without much desire and very slowly. Prices: slightly higher than in KSK.
A wonderful store, a wide range of household and cottage goods, you can build anything from scratch, since you can buy anything in the store to repair a house or apartment, pleasant staff who work in every department and will answer all your questions, help you choose the product you are interested in! A good discount works, but for this you need to purchase a store card!
A great store, a good choice, there are often discounts, I liked everything, the service was fast enough, we bought tiles, the consultant listened very patiently to all our wishes and calculated the number of tiles. I recommend it!!!
I ordered it online, and they called me back a day later. Everything was clarified, they said wait for the operator to contact you or an SMS will come that you can pick up. There were more than 3 items in stock. And then, after another 3 days, I received an SMS that I could pick up. In general, if you are ready to wait, then take it, and this way you can buy cheaper and faster.