1. Entrance and Parking - it is better not to go in the rain.
2. The organization of the trading floor and the layout - it is difficult to figure out without a hint.
3. If you try to return an unsuitable product, you can get a quest - we do not refund money on weekends (I did not talk about money, but about the product) come on weekdays....
4. According to my impressions, no one checks the quality of the goods - not only not according to GOST standards, but they also do not seem to look at compliance - that is, how lucky (or unlucky) the buyer is.
I advise you to teach your employees how to talk to customers. I can come and teach you myself. Having not fully found out if a certain product is available, they dropped the phone. There was a woman behind the phone.