Olan-Tur ChTUP
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Closed until 09:00
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Улица Дзержинского
126 m
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Type of tours:tours for seniors, children, individual, shop, weekend, guided, bus, beach, pilgrimage, school, recreational, wedding, youth, corporate holiday
Regions of the world:Russia and CIS, Eastern Europe, Southern Europe, Northern Europe, Western Europe
Cooperation with tour operators:TEZ Tour
Payment method:cash, payment by card
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83 reviews
July 3
I really liked the trip to Georgia on 15.06 with 2 children (15 and 6 years old) from Olan tour
.It's an amazing country!Very beautiful nature, wonderful people and amazing food and drinks!
The hotels along the route are good, the drivers and guides are professionals in their field, the excursions are just on top.
I was very impressed with the Seashell Hotel (Kobuleti), where we stayed upon arrival at the sea.The staff is polite and attentive, they speak Russian.We were greeted very good-naturedly)They quickly settled into rooms, helped with luggage.The hotel has an elevator, which is good news)The rooms are clean and cozy.There is everything you need:beds,wardrobe,table,bedside tables,air conditioning,TV,kettle.In the bathroom: shower,towels,shampoos,gels,soap, etc.I would like to mention the design of the hotel.Everything is done with taste and soul!Very green area, plenty of space to relax with friends and family.There is a swimming pool.Meals are buffet style.Unlimited food.Meat,fish,khachapuri,eggs,salads,vegetables,fruits,side dishes, etc.Everything is always fresh and delicious!The convenient location of the hotel allows you to quickly reach the sea, cafes and shops (5-7 minutes on foot).I recommend
this hotel to everyone and will definitely come back here again!
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4
August 28
Terrible, just terrible.
On vacation, we decided to go to Georgia with the children. Everything was painted beautifully. Excellent hotel five minutes from the sea, wonderful hosts, delicious food. You'll have a great rest.
As a result, after three days of driving. We settled in the Seashell. The room is dirty. The room is bunk, the last step on the stairs is loose, there is a constant fear that the children will fall. There are cobwebs on the windows and dead insects. By the number of the pile of hair. The mattresses with pillows on the beds are terrible. I was ill for a day and lay with a fever, I thought I would not get up from this couch. There is no basic dryer in the room (inherited from neighbors). They were drying clothes on the railing. There is no curtain in the shower. After I bought everything in the water. The water in the shower barely comes off, while you wash, you stand ankle-deep in water. The food is terrible. The children simply refused to eat. We went to the canteen and went to eat in a cafe. I had to contact the travel agency and cancel the meal. Unfortunately, there are still breakfasts, although there is nothing to eat on them. When we came to breakfast, one day he was not found in general. I contacted the office. And? And the reaction is "0". They asked what time they came for breakfast and that was it. No compensation of any kind, no banal "We apologize". When we were there, people were left without lunch. When the fuss started, they brought yesterday's cold cutlets, put them on, eat them. With food, waste-free production. If you haven't finished the pasta at lunch, it's a casserole in the evening. They didn't finish the mashed potatoes with cutlets, again it becomes a casserole. After two days, some kind of soup is cooked from the salad. I haven't seen any other soups. Porridge is rare. Butter is margarine. Breakfast is dumplings. In short, the buffet. Some Georgian pioneers were vacationing with us. Often the food was left on them, and we... Eat whatever you find. Lunch was served, something was eaten, the pioneers arrived, they were exposed to khinkali. No one cleans the rooms. There is an additional fee for this. You need to wash something, pay. No one changed the towels during the whole vacation. No one brought toilet paper. The urn is broken. You put a garbage bag on the floor, it gets all wet after taking a shower. There is no refrigerator in the whole building (there were in the next one), or rather it stands on the ground floor, but it either works or not, I opened everything warm, but it buzzes. And the stink from it is terrible, probably, it is also cleaned for an additional fee. Of the advantages – air conditioning, Wi-Fi (you won't be surprised by them now), but I didn't catch it well everywhere.
Contacting the owners is not an option. The hostess has a brick face, there is nothing to talk about with her. During the entire vacation, she never answered "hello" to me. The owner will always nod his mane with a stupid smile, smile stupidly, and splash a smurf on you at the very least. But he doesn't do anything on the appeals. I got the money, and you do as you want. The dryer... Yes, yes, well and gone. People need to change the light bulb, yes, and forget it. The toilet doesn't flush, and that's fine. I still didn't understand how to find someone at the reception.
We drove back merrily. The Olan-tura bus broke down. Although before the trip we were assured that the new buses were comfortable. We took a Georgian bus. When people sat down, they said, "Hooray, we're going home." We got into minibuses at the border. Then the Russian bus. And only then, after another transplant, Olanturovsky. That's what they didn't let us down in- transshipment hotels. No match for Seashell. Everything was fine in Tbilisi, Rostov and Voronezh at the recreation center.
The trouble is. We also meet other Belarusians vacationing. Those who came with another travel agency, who live in other hotels. Everyone is happy. The food is excellent, fruits are vegetables, I don't want to eat, strangers come and order food. The hotels are great. Someone got sick, the owners took the car to the hospital. Some kind of holiday, the owners and vacationers celebrate together. Everyone is happy with everything. Somehow, everything is sad for us personally. Yes, if you relax like young people who came together. Then you can close your eyes to everything. I woke up, Winchik got drunk and hit the road. But when you want a little comfort, as for me it's not a Seashell and probably not an Olan tour.
Olan Tour is responsible for all the gloom that was on vacation. They chose a hotel, they sold us a ticket, they assured us that everything would be fine. Did we pay a lot of money (something like 2,350 USD 2 adults 3 children) for the promise of a good holiday? No. For this money, there should be at least some comfort and attention. A normal attitude. Here, we received the money and goodbye.
In general, if you want to spoil your vacation, then contact Olan-tour and Seashell. Maybe if they change the hotel, everything will change, but I hope so. May other vacationers be more lucky than us in the future. Although if they do not react in any way now to the fact that people are just shocked by the rest, then what can change in the future? And so they heard from Seashell's Olan Tour, they said: "Goodbye" and closed the door. Don't mess with me.
One thing did not let us down - the weather and the sea. And there is no merit to Olan-tur in this either.
See original · Русский
2
August 21
I do not recommend this travel company, especially for tours to Georgia:
1. We booked seats on the bus, we paid extra money for it. The manager said that all the seats are available, choose any. As a result, the day before the trip, the manager writes to us and says that the places we have chosen are occupied, let's choose others. Such confusion was not only with us, but also with other tourists.
2. Manager of the OlAn tour. I asked questions: Does the Seashell Hotel have: shower gel, shampoos, shower towels, beach towels? They answered me: "Yes, everything is there." As a result: there was no shower gel, one shampoo per person was 20 ml, which was enough to wash your head 2 times. There are no towels for the beach.
3. The description of the hotel in Georgia (Kobuleti) given by OlAn tour: "The Seashell 3* Hotel, a cozy hotel surrounded by lush gardens, offers its guests comfortable living conditions."
This description is a lie, the hotel is damp, mildew, dirt, dust, sometimes there was no hot water. There was no hair dryer or kettle in the room. The conditions are not comfortable. The gardens are not lush.
The photo on the website is only of the new building, but there is also an old one)) The rooms there are completely different, worse.
"The hotel has a restaurant with Georgian and European cuisine, which serves dishes made from fresh local products. The concept of food is a buffet. There is also a rooftop bar with a wide range of drinks and snacks. Free Wi-Fi is available on site"
"Restaurant" a la dining room. Buffet – 1 choice of meat, sometimes meat with a side dish at once, 1-2 side dishes, cucumbers, tomatoes, salad. There were cases when there was not enough meat for everyone and they said "there is no more meat." There was no sign of a rooftop bar. Wi-Fi was intermittent, as luck would have it.
4. Olan Tur promised "A comfortable bus ride." The bus is in disrepair, with large cracks and holes on the windshield. During the trip, mechanical problems with the bus started, thank God we got there. But the next group did not get there, the bus broke down halfway to the sea. There was the same bus back, but the glass had already been replaced. However, on the way, the drivers collected large cans of water and poured it into the mechanism, apparently something was wrong, as green liquid was leaking out.
5. "Route support". It's actually a funny story. The maintainer who does not solve any issues. And he says, "I'm just accompanying you, I don't know anything, I don't decide anything, I have nothing to do with anything." Usually, the escorts come to an agreement at the border, and the bus passes faster. In our case, the escort was sitting on the bus, and our tourists went and solved issues at the border!!! To let us through, so that no one cuts us off. We went and looked at the situation, and if we saw that there was a separate lane for buses, we talked, and we drove forward. Everything was decided by tourists!!
Despite the fact that the escort emphasized that everyone knows her here, she has already traveled many times. What's the use? Everything was done by tourists who were tired of this lawlessness and the indifference of the escort.
The drivers probably went to Georgia for the first time. They are afraid to go, everyone cuts us off and climbs ahead. As a result, we stood on the Russian-Georgian border for 21 hours. And the bus that was behind us overtook us and was ahead)))) He did not stand for so many hours, simply because there are normal drivers who know how to negotiate and are not afraid to drive in such conditions.
As a result, the OlAn tour deceives its tourists, throws them to the mercy of a foreign country. Tourists without communication at the border, and the escort has nothing to do with it and does not solve anything)))
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