Disrespectful attitude towards customers. I do not advise spoiling your holiday and mood for the day.
I ordered a potted flower for my mom's birthday online. They brought a flower with a sick (torn) leaf. They explained that the florist did not notice 😐 Ok, let's say. I asked to change it, we agreed. Mom went to change the flower herself and offered another flower for 70 rubles, while I gave 85 rubles for the previous flower and 10 rubles plus delivery! The guys also managed to make a lot of money. The florist talked to my mother in a completely disrespectful way. And again, they explained that there was a confusion with the price. They get a lot of confusion. And for Brest, 10 rubles delivery when ordering 85 rubles is not too much for Brest?
15 rubles of the difference was returned. The delivery was not refunded. Also, the kvk and the festive mood can no longer be returned.
The other day I bought roses here for 5p. per flower (i.e. not the cheapest). In the store, the flowers looked fresh and were very beautiful. The seller was polite, I chose the most beautiful roses from those that were. But the next day after the purchase, one of the roses dropped a bud, and the next day all the roses turned out to be wilted. That is, the bouquet pleased the recipient only for 1 evening, and after a couple of days it withered completely. Even despite the good service, I will not return to this store for flowers anymore, because I was disappointed in the quality of the goods 😔