I never recommend buying tickets for them under any circumstances. The company was created simply to raise money. I waited on the phone for 1.5 hours, but in the end I didn't wait. There is no technical support. Yes, their location is not the Russian Federation. So onetwotrip looks like they are scammers, but that's not for sure.
Disgusting service!! I made a forced refund, I received confirmation from them that the reservation was canceled, but they kind of say contact the airline yourself. I've sent it to Rospotrebnadzor!!! Never buy tickets through them!!!
Better not to use it. Forget about the refund. The flight was canceled. And to make a refund, you need to hack their system in no other way.
For the sake of fairness, I will add.. the money was returned a month later.. however, the fee is 200 rubles.. but they returned it... That's what it is..
Disgusting company! Never buy airline tickets from them! They do not refund or exchange tickets, they take 99 percent of the ticket price, and you will never know the refund amount, either by mail or in support, there are no answers to the question you asked, we just lost money for 2 tickets 60 thousand rubles, a month before departure we sent them a refund application and 3 days before the departure date, we were sent a message that we still owe them 2,900 rubles from each ticket and then we will get back like 5,000 for each ticket and you need to solve this issue within 10 hours, you are immediately put on the counter. It is also impossible to exchange a ticket, it's just that their program will not allow you to do so.Why are there such companies in our country that simply take away your money, despite the existing consumer rights laws.The prosecutor's office should deal with such companies and ban them in the country.
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Loomer
Level 15 Local Expert
December 7, 2022
If you do not have a problem flight, a problem history, or a refund, then Onetwotrip provides a convenient ticket booking service through its website or application.
Previously, we always booked tickets ourselves directly through avivcomania and sometimes through Onetwotrip, there were no problems.
Now, due to the lack of a working card for international payments, you have to use the services of an agent and face problems
Therefore, if you have, for example, a return ticket, you will wait and wait, call the Onetwotrip line for a very long time or do not pick up the phone at all due to high workload, the bot does not respond, support does not respond to emails either, forget about the return period up to 60 days...they are not regulated... Wait.
In the current situation, I do not recommend using the services of an agent.
An application through which you can buy, but it is unlikely to return. I left a request for payment in case of a refund of the ticket. They are still counting in the order of the queue-and I have already flown away))
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1
Магомед К.
Level 3 Local Expert
March 10, 2023
Terrible service, I advise you not to use it. I bought tickets for my parents. I missed one letter in my mother's middle name. I know that most likely everything will be OK, since it seems like 3 errors are allowed. But I'm writing to support just in case. They say you need to pay a fine and replacing one letter costs 1,500 rubles (and the ticket cost 1,050 rubles). I say I'll buy a new one, they say OK, but I'll have to cancel this one, otherwise the airline will cancel both (which is most likely not true). Canceled, I'm trying, it doesn't give, it's already been bought from you. I'm writing again, they say wait. There is no support. The office has slipped, it used to be normal. It is not possible to get through. They respond in the chat once an hour. As a result, I took it to Tinkoff.
Please tell me which addresses to contact onetwotrip? In the spring, due to the fault of the airline, smartavia did not fly away(I was late for check-in and didn 't have enough seats on the plane, and I wasn 't the only one ) smart avia issued a certificate that it was their fault that I did not fly away , and they send money to onetwotrip for a refund
I've been waiting for a response on the line for 35 minutes now) I decided to write a terribly negative review so far! I really confirm that the problems are not solved! When everything is good, everything is good! But you won't get a refund or exchange! They blame it on the airline, they don't return the money!
Everything was fine until it became necessary to reschedule the flight. You will not be able to get your money back in any case, and their options will require additional investments. I do not recommend contacting them if you have at least 1% doubt.
They do not refund money for tickets for a long time and it seems to me they will not be refunded, which was also canceled by the airline, that is, there was a forced refund a month before the flight, something is clearly wrong with this company
Terrible company! I bought a ticket through this service, but the airline canceled the flight
Not only that, as they call the refund calculation, I waited 2 months, so for some reason I have to pay 400 rubles for this calculation
And the money will come no one knows when
There is practically no support service. There is no way to solve any questions about orders. It's a terrible place. I have not been able to get a decision on the forced refund of the ticket for more than a month. I do not recommend contacting this resource.
I've been trying to get a refund for returned air tickets for more than a month and I can't do it, even for those tickets that already took off three weeks ago.
On other tickets, they even sent me to the airline itself to demand money.
Their service is just disgusting, and I have no hope left to get my money back.
The service is disgusting, they will not help you solve any simple question about air tickets if you need to change something or return the ticket. The answering machine responds exclusively and writes that it is currently overloaded, wait...
I will never buy tickets from you again!
I cancelled the return ticket a day before departure, 3 weeks have passed and it is still under consideration by the booking department!
The airline can't do anything, because the aggregator is spinning your money and doesn't want to return it! ***, choke on 30,000₽! We must collectively sue!
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Гульнара
Level 4 Local Expert
February 13, 2023
We booked a hotel in Istanbul, chose several hotels for the trip and only OneTwoTrip has reservations. We booked the hotel in advance with breakfast, but did not print out our reservation right away. And when it was time to travel, they printed it out and saw that there was no power . It's a shame, it couldn't be returned. The chat did not help , I had to rest without food . The advice is to look at it immediately when booking!
Disgusting company. They do not respond in support. They are dragging their feet with the calculation of the refund of tickets 3!!! Weeks! They are reaching the departure date! Then they also send an incorrect calculation based on an ignorant consumer.
A disgusting website! I can't get in touch for a week. The chat is not responding, it is impossible to get through. The time for a refund that I can make is running out. There are no ends to be found. I want to file a lawsuit. Since I contacted the official representatives, everything can be done if they at least respond! Do not try to book something through them! I put one star as there is no lower! That's a lot
A terrible organization! The ticket was cancelled at the end of September, there are no refunds (it's already the middle of December). When you call, they say that the application is not even in the works yet, I have never seen such an outrage!!!
I don't understand how it works, you choose this company, you start buying, the price has changed, you enter it again, the price has changed, although they position themselves as the first prices
T 20925802389 order .Ticket cancellation on September 19th. It is not possible to return the money.for the ticket . The call is not answered. they respond , they send an unsubscribe to the mail that they are overloaded .*** full, I do not recommend anyone to buy tickets through this website.
They do not refund the money for the ticket
The airline refunded the money for the ticket, but they have been holding it for more than six months.
Unsubscribe from tech support - wait
Order T26834279151
I received a summons for mobilization, and there was a remainder of 4k on the gift certificate.They refused to refund the money and extend the validity period of the certificate, although it expires in 10 days.Thank you so much for supporting people in such a difficult moment, I'll see you in the trench, and choke on my 4k
It's terrible, they make an order in processing, then you wait an hour, as a result it is canceled without explaining the reason, you lose time, perhaps precious. Unreliable service.
I bought a ticket on the website, I can't change the date, no one answers any calls or emails, the carrier Aurora does not change either, sends it to one two trip. I won't buy any more there, I'd better contact the cashier
The office of scammers, where it is not possible to refund money for a canceled flight. To emails and chat tech.The support office is simply not responding. I am shocked that this shop has not been closed yet.
It's a disgusting app.
Check all reviews in other sources, as they are completely untrue. How many objective reviews have I written in the application itself, they simply are not published.
It seems to be a foreign company, and the service, or rather its absence, is worse than any Russian!
There is no support service! Emails are answered with the same type of messages
My order is T20171833801,how long has it been,there is no specifics
I advise you to think 10 times before contacting this company
Terrible company!!!They have not responded to the support chat for more than a week to issue a refund of the ticket, because there is no button to create a refund in the application!
Incompetence, irresponsibility. I can't get through to the hotline. They don't care about customer problems. The prepayment for the car reservation was deducted from the Russian card (they are intermediaries), and Evrocar replied that the np car would be given without a candy card (the WORLD does not work). I'm attaching a conversation from the One Two Trip app chat
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Антонина Ф.
Level 10 Local Expert
December 11, 2022
Never order anything through them - it will be impossible to return or change it! I've never seen a worse service.
Ticket Tbilisi-Istanbul-St. Petersburg, on December 8. I made a request for a refund and an exchange separately one month before the departure date - November 10. There is still no answer. By phone, the call center is only politely informed that applications will be considered, but now the load has increased. When the time began to run out, I issued a full refund with the removal from the flight - it was November 24, hoping that some money would still be returned. The departure date (December 8th) has already passed, it is now December 11th, and there is still no response 🤦♀️🤣🤣🤣 The status of the application in the personal account is still "Waiting for confirmation by the airline".
I am attaching screenshots.
The organization is finished! There is not enough evil !!!!! I bought a business class ticket, exchanged it a day later for an earlier departure time!!! They charged 12,000 for the exchange, as A RESULT, THEY CHANGED THE TICKET TO ECONOMY!!!!!!!! The operator cannot solve the issue! The fucking tech service is not responding to emails!!!!!!! Furious!!! A couple of days before departure!!!!!
12.12.2021 I received a call from the airline and was told that my flight was being cancelled, and that they could either issue a forced refund or transfer to another flight. Other flights were not suitable for me, so a refund was chosen. The airline made sure that I made a note of the refund and said that I needed to contact the agency to make a refund. 12.12.2021 issued a forced refund No. R313978850877.
As a result, to this day, the refund is not moving anywhere "waiting for confirmation from the airline." I wrote to OTT tech support last week - no response, no greetings. What is the expectation if I was taken off the flight and my ticket was canceled??? And the flight was cancelled (not performed).
I am also waiting for a refund for an officially canceled flight ( Aeroflot confirmed back in March) from March 7 to the present on September 6. They say the same thing on the phone . Okay, a month, two...but not half a year plus . I will not recommend this office to anyone
Refund the money for the mission impossible ticket.
Never use the services of this organization.
Support is not responding, it is not possible to call them. I would not be surprised that they will not return the money.
I cancelled these tickets on September 27, no reply or greetings.
Such is the service.
the ticket MOSCA-ISTANBUL departure 5.45 was purchased 2 months in advance, a month later the SMS flight was postponed to 6.20 if you are not satisfied, make a refund. I analyzed the flight \ the entire delay time is 30-60 minutes.\ issued a refund\ 2 weeks have passed\ no money, everyone is counting. The wait can be increased, we are busy!a gang of offerists.DO NOT BUY HERE.
This is ***! Don't mess with them. One of my connecting flights was rescheduled. Now I can't get a refund. They don't answer either in the chat or on the phone.
They're just tricking people!
While I was buying a ticket, I was offered to issue a card with a 7% cashback discount.
Only later it turned out that this was a VIRTUAL BANK CARD of Ak Bars bank with the most inconvenient conditions and also an overdraft and other tricks in the TARIFFS, which they certainly did not familiarize me with before the offer.
They didn't even ask for my full name, just my phone number, and asked me to confirm it by SMS.
I think this is an impudent deception, the OneTwoTrip service just makes fools of its customers.
Support is not responding, their website says for closure it is necessary to "Contact the office of AK Bars Bank to write an application for closing the card."
4 air tickets (R22729454083) were ordered through OneTwoTrip in the amount of 24,030 rubles (this amount also included the company's commission of 4,500 rubles and an additional one. services). After 15 minutes, I had to cancel this order. It was not possible to get through to OneTwoTrip via a paid hotline, another 450 rubles were written off in 10 minutes of waiting (as a representative of this organization later wrote to me, "communication is temporarily not working, it was necessary to write "There is no mark on the site that the hotline does not work!). I canceled through their website, I received a letter that they would deduct a commission from each ticket of 1,125 rubles (they do not refund their commissions). The amount was 4,500. The order was a single one, why was this amount withheld! As a result, only 16,500 were returned.
I'm trying to get justice, and a refund of 4,500, since no services were provided. No feedback from the company, no help in solving the problem. The paid hotline did not bring results either.
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Юрий
Level 13 Local Expert
November 6, 2022
I bought two Moscow-Tel Aviv tickets a month before departure. Three weeks before departure, circumstances changed and I wrote a letter to the company asking them to either return the tickets or exchange them. Letters with information began to arrive from them - due to the heavy workload, please wait. I called once a week and reminded an employee of the Call Center, in response, the employees calmed me down, saying — literally in a day or two you will receive an answer. When there were 2 days left before departure, I called and yelled at them. Lo and behold, the answer immediately came— due to the late request, you can get a refund of 900 rubles for a ticket (for a ticket that cost 17t) or buy a new one for a new date for 47t.
I recommend everyone to blacklist this organization!!! In extreme cases, it can be used as a reference, and tickets can be ordered directly on the airline's website.
Good afternoon.
It is not possible to get through and get information on the refund, the application was submitted in March, they said by correspondence that the funds had been sent, but they have not been received to date.
I ask you to write an address in Moscow, where I could apply for information.
Thanks!
I bought tickets Gelendzhik - Gukovo for 8 07 2021.the flight was canceled due to blurred roads.7 07 2021.the man called and did not introduce himself who he was .He informed about the cancellation of the flight, offered a refund or rescheduled the flight to 10 07 2021.we chose to return because we are not able to go on the 10th.I specified how the refund will be made.the man said that he would be returned within a day .I waited.On the 8th I started calling him, he replied that he would transfer the money to me himself, without explaining to me that I needed to apply online for a forced refund of the ticket.I called the support service of the application where I purchased the ticket.there I received an application for a forced refund, but they said that the carrier did not confirm that the flight was canceled.I conclude that the carrier was stalling so that she would not make an online request so that the money would disappear .he turned out to be a wild boor , he said that 6000 thousand rubles is a penny .I received a refund from 3 to 30 business days .I hope they do.I do not recommend this site because they are trying to fool people
They do not refund money for forced ticket refunds due to flight cancellation. On the phone for the second month, they refer to a certain high load, they do not give any specific information.
I do not recommend it!!!
Do not buy tickets at all at this office. If there are problems with the exchange or refund, then that's it, you will be stupidly thrown. There is no backup, write , call, do whatever you want.
In early 2020, I bought tickets to Pobeda via OneTwoTrip. Due to covid, the flight was canceled, the money was frozen in the form of a voucher on Pobeda, with the condition that if you do not use the voucher for a year, we will refund the money. On May 13, 2021, Pobeda gave the answer:
A year ago, we were forced to cancel your flight due to restrictions imposed in connection with the pandemic. The adopted Decree of the Government of the Russian Federation allows airlines to refund money for tickets for canceled flights for three years, but we promised you that in 2021 we will refund all the money in full.
On deposit in your personal account on the website www.pobeda.aero there are unspent funds for a previously made UWQZ8K reservation.
Fulfilling our promise, we have issued you a refund of unused funds in your personal account in full. The funds will be refunded in the same way as the booking was paid for. Depending on your bank, the refund may take up to 14 days.
At the end of time, the money did not come, I turned to Pobeda, and the answer came:
Your ticket was purchased through a third-party organization. To get a refund, you need to contact the place where you purchased the ticket.
I called OneTwoTrip twice, the answer is the same - wait in line, we do not know any additional questions. Moreover, they do not ask for the booking code, etc. When asked about deadlines, they send support, you write there and silence...