We had a rest in Turkey from September 1-10. The receiving party is Coraltravel. Our guide is Angelina. On September 2, there was a meeting, as usual, information about the hotel (Crystal Flora), but most importantly, it offered shopping and excursions. A day later, a message asking what you have chosen. As soon as they replied that we didn't need any shopping or excursions, the connection with us was terminated. The flight was supposed to take place on September 10, but due to the well-known events in Moscow, the flight was constantly postponed. We tried to contact Angelina - there was no response and no messages. We were evicted from the room, spent the night just by the sea (we are over 70, we were with our grandson), But an agent from Coraltravel helped us a lot, tracking the flight and informing us. That's what supported me - knowing the information is very important, we are very grateful. But Angelina should not work with vacationers, they have not met such a mercantile attitude, she completely discredits the Coraltravel company.
We bought a Green River tour from this travel agency (there is a very extensive comment about it below, it's a pity that I didn't read it earlier). We had a rest in Kemer. We drove from Kemer to Antalya to the Lower Dudensky Waterfall for 3 hours, but we never saw it. Then on a "yacht" along the green river, the banks of the river are littered with garbage, old boats, went out to sea, swam for half an hour, returned, we could not catch crabs. Very unpleasant impressions from this tour. The only thing I liked was the upper Dudensky waterfall. It's beautiful there.
The tour is very poorly organized. A visit to the olive museum would be very interesting if it were not for the constant imposition of buying their products. By the way, the arrival at this museum was not announced in the tour.
Another (another) star in the piggy bank of this company. The flight was to Turkey. It all started on the first day after arrival at the airport. The girl who met us announced that we had a meeting with the guide at the hotel the next day and would need to be present so that the guide would give the booking code (at least to track information about the transfer back to the airport). We warned this girl that every day is scheduled with pre-booked excursions and, unfortunately, we will not be able to attend this meeting. They asked for the guide's number so that we could write to him about this code. All the way to the hotel, she thought and thought and couldn't think of anything better than to say that the guide's number is very secret and she won't give it to us. Then they gave us their number to contact us, to which she said, "well, maybe they will write to you." (spoiler alert: no one wrote it.)
Fortunately, one couple who was traveling with us on the transfer got to our hotel and our guide. A couple of days later, it turned out that we met with this couple at the hotel and they gave us the room of our guide ELIZABETH. Wow, the number turned out to be not so secret ...
since the guide did not write to us, we had to write it ourselves. ELIZABETH replied to our message that she was already on vacation and for us to figure it out for ourselves, well, that we needed to come to the meeting so that she would give us the booking code (I don't really understand what the problem was to reset this code to us in the chat, especially since there was information for the guide in advance that we had booked excursions and we won't be able to get to the meeting).
Bottom line: we still did not stay in Turkey forever, the girl at the reception helped us a lot, found out information about the transfer for us.
I understand that a vacation is a sacred thing, but why give a guide who goes on vacation when tourists are assigned to her?
An interesting fact: guided tours sell at least twice as much as the same thing can be found on the Internet. So think a hundred times before ordering a tour from a guide (preferably on any website that specializes in excursions).
TO ELIZABETH, "thank you." It's a pity that you can't put 0 stars, although okay, 1 star was earned for the transfer driver. He fulfilled his function, drove back and forth.