Terrible service. The app shows that the train has wagons with A/C and without. You buy a ticket for a wagon with A/C, but when you arrive at the train station, you realize there is no A/C. When you ask to solve the problem, they just tell you your feedback will be reviewed. Terrible service. I noticed more than 10 people on that train also complained that they bought tickets including A/C.
We used the services of the Uzbek railway 2 times, first we traveled by afrosiab from Tashkent to Bukhara in a business car, only the name differs from the business, only the layout of the seats differs from the economy, a very dirty toilet from the food - a puff pastry case and tea, they used to give us a bottle of water, now without it. We were returning on a regular train, and the situation is terrible here - the mattresses are dirty, the conductor does not clean up after passengers leave the station, and you enter a dirty carriage. There were dirty plates on the table, crumbs on the shelves, there was no air conditioner in the cars, and the toilet was also far from organic. If it is possible to fly by plane, do not get on your nerves with Uzbek railways.