Hello, I flew on flight BJ 819 on September 11, 2024 from Pulkovo airport to Monastery airport. departure 00-25.
A tour package was purchased from the EXPRESStours tour operator,
1) All announcements were made only by the ship's captain. The crew was silent.
2) There was no flight safety demonstration on board - emergency exits, how to put on a vest and where to find a vest were not shown.
3) the seating arrangements at Pulkovo airport were strange. Basically all the couples were planted in different places and mostly in the middle.I was sitting in place 10B. The neighbor on the right slept for 10 seconds before the food was distributed. I had to go to the bathroom, but I didn't want to wake him up and wait for the food to be distributed. They distributed it slowly in three stages, but the neighbor did not wait for the collection of trays, took the tray and went to the "tail" of the plane, I also took the trays and went to the "head" of the plane. The passage to the toilet was blocked by a trolley, the flight attendant did not take the tray and sent me to the "tail". Walking down the aisle, I saw the flight attendant arguing with my neighbor, but I didn't understand why. When I came up, she didn't even listen to me that I needed to go to the toilet and I had nowhere to put this tray. She immediately started yelling at me, not yelling, but yelling.I had to get rid of the tray to go to the bathroom. I bent down and placed the tray on the corner of the aisle next to her cart.That's all, I don't remember anything else and the flight attendant's face either, even today.I came to my senses at row 10, trays were thrown in my place, food was scattered on the chair, I asked the neighbor -"How did she get here before me? when did you manage to throw all this to me and the chair? She was standing behind the cart, I was in front of the cart, I didn't have time to go to the toilet? "I was like a zombie, without thinking anything, I took the trays and put them on the floor of the aisle, a neighbor was cleaning my chair, I didn't even have time to sit down, as a pack of these so-called flight attendants flew at me and I don't remember 3 or 4 of them. They were shouting, apparently, that I would remove these trays from the aisle. Did they follow my actions?! Although the passenger from seat 11C has already picked up these unfortunate trays. All I answered them was that I didn't understand. I really didn't understand and I don't understand why it wasn't possible to just take these trays? Why did they take so long to collect them? And what did I do that they were so rude? On what principle did they decide that they could treat passengers like that? I hope it's not national? And yet, a cheerful company of flight attendants in the "tail" of the plane was smoking. They can, but why can't passengers? I hope to get an answer to my questions. It feels like this is some kind of "left" flight.
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