This is some kind of disgrace and rudeness.
I bought a wine cabinet half a year ago, started rattling, does not keep the temperature and shows it incorrectly, the indicators jump every 10 seconds.
It's an epic story to have this cabinet taken away under warranty. Sometimes they just won't come, then I'll come at another time, then generally on a random day, which we didn't even agree on. Support needs to be pulled every day, claims are blamed on you. It was only 2 weeks later that he was taken away.
They gave it to the service. And what do you think? "No defects found." They say it's your own fault, you put it wrong, not this way, not that way, read the instructions. I say, "how is this not detected? Here's a photo, a video, a paper statement, because it doesn't work as it should." To which they told me, "here's the service number for you, call drown."
This guarantee is just a piece of paper that costs NOTHING. No one thinks to fulfill their obligations under the guarantee. The so-called warranty service is for the jackdaw. Judging by the reviews, others have also encountered this.
Think three hundred times before ordering here. If everything is fine with the product, then it's fine. And if problems start, it will be "I am not me and the hut is not mine."
We ordered a refrigerator on Sunday with delivery to Oshmyany on Thursday. On Thursday, I received an SMS indicating the delivery time from 7 to 11 a.m. However, at 11 a.m., the manager called us and informed us that the delivery would not take place, since the refrigerator did not fit in the car. As a result, the delivery was postponed to Saturday.
Summer, heat, and for a whole week we were forced to live without a refrigerator.
The problems did not end there. On Saturday, we were informed that the delivery will be from 14:30 to 18:30. The courier arrived at the specified time, but when unpacking, we found a scratch on the refrigerator door. By calling the call center, we learned that we could cancel the order. However, we couldn't live another week without a refrigerator, so we had to take it with a scratch on the front. (By the way, the accompanying documents indicate that the refrigerator was delivered on Thursday)
As a result, the purchase in this online store turned out to be extremely disappointing due to the numerous inconveniences associated with logistics and transportation of goods.
I ordered an Armytek Elf C1 flashlight, and it arrived exactly on time. The pick-up point is convenient, without any problems, I picked up the order quickly.
Special respect to Egor, the guy is cool and on the wave helped to collect and answered all my questions as a friend.
The flashlight itself turned out to be a bomb! Powerful, it shines brightly. I am very pleased with the purchase. In general, thanks to the store for a great experience, I recommend it to anyone who is looking for real emotions from buying!
A great store, a good manager, explained everything clearly and told which product is better, the goods were delivered on time. I recommend it, they have the lowest prices.
We did everything promptly. I quickly picked up my order. The receptionist is friendly.
The pick-up point is close to my house, which is very convenient.
I bought a TV, agreed on delivery, brought it on time, unpacked it myself, turned it on. There is time to check. A good store with low prices. I recommend it to everyone.
A good store, we immediately called back after the order, everything was clarified. Delivered to this pick-up point. The employee of the pick-up point is pleasant, helped to sort out the goods, issued a guarantee.
I made the order on December 12, in the amount of 314 rubles, on the same day I received a call confirming it. On the 13th, they called to say that one of the goods is at the point, the second one will arrive today, but it's late, so it's better to pick it up on the 14th. On December 14th and 15th, my order will be waiting for me, so I was told. I arrive on the 15th - none of the goods are at the point.... considering that I was sent an SMS about readiness on the 15th and its presence on the PVZ is also displayed in my personal account. The guy operator at the point was just silent for 10 minutes and looked at the monitor, only when I asked "what exactly is going on?" he said that my order is not available, and he is communicating with the manager. Another 5 minutes of silence and no clear response from him... I call the call center myself, I hang on the phone for 5 minutes - no one answers... as a result, the manager himself calls, apologizes, and as a "compensation" offers me to come again in the evening))))) (cool, right?), or even deliver the order to my home for free (considering that in my case the delivery would be free anyway!!!). In general, without compensation, discounts and something like that, just fuck off "sorry" and that's it. I spent 2 hours on the way back and forth and waiting for this sur!! Also, the pregnant woman got there, because she was sure that everything was in place! If you want to save your nerves and time, order somewhere else! And it's better not to deal with these would-be entrepreneurs. Then they also whine about why everyone is switching to market places - and how to cooperate with you??? If that's what you're doing.
Fast and high-quality delivery, taking into account all comments on the order. It's not the first time we order, everything is always timely, fast and high quality!
We ordered the tablet on Saturday, on Monday at 12:00 p.m. it was already possible to pick it up. Everything is fast and efficient! Thanks for the work.
We bought Samsung headphones here, as a gift for the New Year, and were satisfied! The goods were in place on the same day, the delivery officer is a polite, pleasant young man! All documents are in order, I recommend it!
I bought a PS5 here. I issued a loan, the goods were delivered, the courier left. After that, the manager called and told him to return the goods, since the bank had not yet approved the loan. As a result, they decided to leave it with me and wait for the bank's decision, not to unpack it. The console is good, but the manager's act is strange.
I ordered a laptop, everything is fine. A nice bonus was the plug adapter and even Windows 11pro was installed, although there was no OS in the product description
Excellent service! The guys showed everything, told me! The order arrived on the agreed day! I recommend
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Show business's response
yuri_s
Level 9 Local Expert
July 8
I ordered a fan, having previously asked the consultant in an online chat about the availability. On the same day, they called, confirmed the order, again said that the model I needed was in stock and arranged delivery in a day. On the day of delivery, a call: "unfortunately, there is no model in stock, that's just-just-just-just picked up the last one, but we can offer another model." As a result, lost time and lack of apologies. Thank you, I definitely won't contact you anymore.
The store staff is responsive and ready to help with the choice. We bought a Midea microwave and took it to the PVZ. The order arrived on time, the receipt and the guarantee are all attached. Very satisfied with the purchase! We will order more!
I ordered a screwdriver. I quickly placed an order through the website, chose a pick-up point. I drove up in my free time: an employee showed my screwdriver, checked its performance, issued a guarantee, and I went home satisfied. Fast, high-quality, simple! I will still buy in this store.
We ordered a smart speaker and a fitness bracelet, picked it up on Saturday 5 minutes before closing, everything was given out, there are no complaints
We bought and picked up the Ulefone phone here. Fast delivery and a very polite employee, gave us enough time, all the documents are in place. I recommend it!
I ordered a fitness bracelet as a gift. Very successfully, the delivery was delayed for a day, although the order was placed on Tuesday, well, the pick-up point works only on weekdays -> there is no gift.
Thank you.
I placed an order with delivery to this pick-up point. They opened and checked on the spot, issued a receipt and a guarantee, everything was polite and prompt. Conveniently located near the metro.