The experience with the provider is negative. At the time of signing the contract, everything is nice and pleasant. As soon as the failure occurred, the flaws appeared. Technical support does not provide information about the time of troubleshooting, the answer is: wait. The attitude is not caring, there are no other contacts, there is no one to influence except the medical department. I do not recommend a provider, if possible, do not connect.
I'm exhausted with this provider. WI-FI doesn't catch anything in the next room anymore. TV shows in a cube. I'm calling, please restart, even Yandex does not catch it. They answer me: "Why do you need Yandex? You have applications" You're laughing.
The Internet has disappeared due to a breakdown, I have already submitted three applications since 12/19/2024, almost a month has passed, the result is zero, so no one has come to repair!!!Customers are not valued, which means that the provider is zero!!!
06.06.2024, the Internet disappeared early in the morning, which was reported to technical support, where they replied that the problem would be solved within three working days. After the deadline, no action was taken by the provider. Daily calls to tech support did not bring results. Also, the team on 06/14/2024 worked through a couple of houses, where the application was left later than ours on 06/08/2024 and they said that our problems would be fixed in turn. There is no Internet for 9 days and it is unknown when they will do it!
in February 2024, they left an application for connection in the middle of May - they don 't have time. The Abon department is rude. This is the first time I have come across such a customer-oriented approach. There are not enough specialists - dial, you can't, don't dial so many service centers. And most importantly, no forecasts
The worst provider I've ever used!!! Tech support is constantly lying, management doesn't care about customers! If possible, you will not try to connect to them!!
the Internet is terrible, it is constantly disconnected around 20:30, it is constantly disconnected, those.support communicates all that is necessary, in general, I do not advise this provider, it is better mobile than this provider
February 20th. He asked to change the router. For a more powerful one, there is no speed. Before that, I asked you to do the same thing about a week and a half ago. They promised to come . Tomorrow is March 8th. I'm still waiting. No one came, no one called. I need to be reminded every day . or someone may hear the application.
4 months ago, I left a request for Internet connection, called, tried to arrange for an additional fee to connect faster, the subscriber department in response is simply rude, customer orientation 0/10
They haven't connected in 4 months and told me to wait a couple more months
So anyone who wants to run into this office is strongly not recommended
There is no speed, technical support ignores problems, even the patchcoder was asked for money, and did not wait. Every evening closer to 8 lags, if there is at least some alternative, take it. They always blame the backbone provider for the problems, although it works much better in my 2nd apartment (the same Matrix Internet).
There has been no Internet for two weeks, technical support does not respond and cannot specifically tell the time of the Internet's appearance.In general, it's A MESS
Half a year ago, they were supposed to come to change the cable, but they never arrived, in August they applied again, but no one came.As a result, there has been no Internet for 4 days now, the cable is broken.Not only does the Internet connection leave much to be desired, but they also do not respond to requests in any way.