It 's a pity you can't put less than one star. The worst Internet possible on the planet. Children in Africa have better Internet than we do in Brest, I'm shocked. How can a movie not load even as 480?! It's just unbelievable. I hope that one day an apple will fall on their head and they will realize that it is better for them not to do this at all than to make such a hat . 100% of them all have Byfly or MTS or A1 at home, and they just steal from all users of their network.
I usually don't leave bad reviews, but I can't ignore it here. As with any provider, there are difficulties with speed or other technical circumstances. Basically, the contact service solves all issues fairly quickly. That's what bothered me. I have probably been a Wikilink subscriber since the age of 7, and it seems that with the change of brand / company name, the service has also changed, unfortunately, not for the better. The Warsaw branch in hyper Euroopt today simply amazed us with its "goodwill", it seemed that we were uninvited guests. "You're closing the doors behind you!" Why is that? You're open! Well, if you feel like it, write to the visitors to cover the door, preferably in a polite form. "Is that all you brought?!Where is that?" I explain: we brought a replacement console that had failed, we forgot the box and the tulips. Okay, can't you say it in a more loyal way, like: Unfortunately, a complete set is required for replacement, here is a list so that you do not forget anything…
And here they are being scolded as a first-grader with a two.
Okay You never know if a person has a bad day.
We are not touchy people, but..
we returned with a full set of necessary things to replace the console and now the next person is meeting us. There is no previous one. Barely looking up, without having time to say why we are here, they say: "Wait" and does something diligently on the laptop. Okay, we're waiting. The first girl who was in the afternoon returns and starts discussing something with the one that was stuck in the laptop, continuing to ignore us. After some time, it gives out: "Did you want something?"
No, I just came to stand by you!
They barely changed my console. Hooray, my Sunday evening is saved. Immediately after this review, I will go to look for, perhaps, a new provider. Nowadays it doesn't seem to be difficult. Dear Neonet HR department, if you are reading this review, I would like to give you some advice: your employees are the face of the company, choose the best, do not spare salaries and satisfied customers will come to you until the end of days!
Disgusting service!
Tech support is disgusting
I have been on beltelecom for 3 years , and on Wikilink for 4 months, and the Internet is constantly lagging and the tech support itself, after my repeated call, to put it mildly, hints that this is not their problem
First, clean the cache, then the wifi-they do not carry the responsibility and figure it out for yourself
I propose to run another wire , etc
. From the router to the TV ( and between them a corridor and a passage ) and a person from those support does not press , I need to remove the laminate for this 🤦♀️
On the 8th in the morning, the Internet was turned off for a long time, later by calling tech.In fact, the situation was explained to me correctly and the issue was resolved. This is the first time this situation has happened in six months, so I don't see any problem. On the 14th, after 01:00, the Internet was turned off again). The site contains information only about the 13th. Please write complete, reliable information so that customers can adjust to your mistakes in work), as well as minimize failures.
The Internet began to disappear - completely disappear, it just doesn't load. for a long time, on an ongoing basis
I'm calling this way and that. You need to reboot the router. Ok. Sometimes it saved. Then the reboot didn't help either. I changed the router to my own, it seemed to work. Then your router stopped helping, They stretched a new cable, it seems to be working. It doesn't help a damn now! In those.They're talking all sorts of nonsense. the IP address needs to be changed, the router settings need to be looked at, in short, I don't know what to say anymore. It is necessary to disconnect from them. 20 years ago, there were no such problems at all. Not from one of the operators, but now what. Ew to you
The best provider in the city, I think that in the country too!!! Pleasant and friendly staff. Special Thanks to manager Kirill Trofimuk, who helped set up the network in a large apartment. There is a stable Internet connection at every point of the apartment.
I have been using the WikiLink Internet for many years, it does not slow down, if there are any failures, everything is fixed quickly. The modem broke down somehow, I called, the guys immediately offered to come replace it the next day, only the time was agreed with them. I really like it. I recommend it!!!
I am satisfied with the speed and stability that I could not see from beltelecom, the only thing is that I use my own modem from the moment of connection
in general, it's not bad, but when you watch the archive, the TV freezes and when you contact the provider, they answer that it's not in their competence
Old tariffs are archived. But it feels like they just turned it off. If this is such a strategy, it's worthless. If this is byfly trying to conquer the market, then I'm sorry.
The most terrible Internet I've ever used!!! Constant interruptions, I've seen the declared speed once or twice all the time. It is not possible to work at night at all, they can simply turn off without warning.
The service is top-notch, the staff is polite and pleasant to communicate with. The wait is minimal. It is a pity that not all regions of Brest have it . If I could add Dubrowka , it would be super
Thank you thank Dmitry that there is such a consultant who can help in any situation at any time and will always help out thank you that in general there are people like him in this organization
Upset. At first we were on the usual tariff, we were not very satisfied with the Internet, we switched to a more expensive tariff. The situation has not changed much. We recently switched to a tariff more expensive than 70 rubles, from 5G. It does not cause delight. But most of all, one consultant was furious, who began to tell me that the microwave oven and other appliances in the house were very disturbing. In short, so-so in a house with appliances, in the forest is most likely normal.
Questions about working with clients, women who work always close the door and behave rudely with an unwillingness to work are sent to the support service, although they can do it themselves; and the man works well and politely.
A normal choice of services for reasonable money.
I won't say that the Internet is bad! And the Wikilink company is serious! Yes, this is the house where I live! It can be seen that it was built in the wrong place. Weekends and holidays are half a star working! I'll probably have to leave for telecom....
On a day off at 8 am, the Internet abruptly disappeared for an hour. When I tried to get through to the technical support phone listed on the website (allegedly round the clock), my calls were simply thrown off. Before that, the Internet often disappeared because when installing the router, it turns out that I had a defective wire clip installed. I called often until we arrived and changed it. In the last few months, the quality of the Internet in general has plummeted. It has become impossible to watch anything online, it hangs, although it used to be without problems.
But you know. After Beltelecom, it is a fire provider. I still couldn't get my hands on it. I should have switched a couple of years ago.
The speed can be even higher than the tariff (when you download something)
, there are fewer brakes.
The price for the tariffs is lower + you do not need a home phone. The savings are very good for your funds!
The masters arrived and did everything quickly.
The only wish for the future is the pause function (for example, I went on vacation somewhere for a week or two. I went in and turned on the service on the site in my personal account, as in byfly). And voila!)
And so the beauties / beauties! Keep up the good work and get even better!
Excellent service, good connection, prompt solution of problems and issues, an adequate price tag for services and pleasant tariffs, the same provider that I use
I want to leave an honest review about this company! Everything has become very bad! The Internet is bad... it's IMPOSSIBLE to get through to the company! It's not clear what I'm paying money for. I will switch to another telecom operator!
In CNN, the Internet does not match the tariff. Tech.support initially pretends to help, then admits the fact, and then does not respond to requests at all
I really like this provider. The service is at the highest level. I just wish that some minor issues could be resolved without the person for whom the package of services is issued. And so thank you very much for your kindness and professionalism
I tried all providers - WikiLink remained, the optimal combination of price and quality of services provided.
WikiLink wishes you success and good health.
I wanted to change the tariff. It's summer, I'm not at home. Everything seemed simple. I've been to the office three times, but the rate is still the same. It's not the first number, then bring a prefix, then something else. The staff of the center are not professionals.
Merry Christmas to all!!! Yesterday the money ran out, the guy came to them explained everything and generally the best Internet in our city.Class. Happy Great Holiday to all. Happiness , joy and more kind people .
Disgusting Internet, it is impossible to watch a movie, an Internet error, a TV set-top box was connected, as a result, movies have not been updated for more than a month and old ones are deleted
I called today to connect the Internet. Excellent service of Mikhail's operator! Masters Maxim and Andrey very quickly, efficiently and accurately brought the network into the apartment! My husband and I are extremely satisfied with the level of work with the client. We have something to compare it with and with whom. We hope that the Internet will also work perfectly! Thanks!
The call center operators are simply virtuosos of rudeness and incompetence. They communicate very rudely, they probably forget that they are at work.. They hang up the phone. Internet for 4. Staff 1.
We turned on the Internet at the address Morozova str., 15 sq. 35.. Excellent craftsmen, work neatly and quickly, without dust and debris, service is at the proper level. We were very satisfied with the work. Masters of their craft!!! I advise everyone to connect to WIKILINK
The best Internet in our city, good Internet speed, excellent television, if something is wrong, they will consult you by phone, and if necessary they will come, even at night!!!!!
Yesterday, 06.12.2020, in the period from 14.00 to 15.00, there was no Internet, but this is not news, but a statement of fact (and over the past six months with enviable consistency). Outrageously different:
1) all contact mobile phones are in BUSY mode, and the landline number automatically reports the problem and also shamelessly turns off (like "fuck you")!
2) for 40 minutes I tried to wait my turn to communicate with the operator - to NO AVAIL!!!
3) but hesitating SMS messages coming a week before the end of the payment period in the style of a beggar " do not forget to pay for the service" - GOT IT! Have I ever failed to pay, or was I late?
And so, summing up all of the above, with such a boorish attitude towards me as a client, when paying for services that sometimes do not exist, when fulfilling the terms of the contract, I asked myself the question: "Why did I deserve such a BESTIAL attitude?"
We need to look for an alternative option!
I highly RECOMMEND IT!!!!!!!!!
We came to the house . It was very nice to be lured to the Wikilink sect... The service is great compared to Beltelecom! TV is going very fast. The TV set-top box is fast!!! there are RF channels that are not moderated.... A large number of movies are FREE!!!! Wi-Fi compared to this, this something breaks through 2 walls even on the street it pulls 20-30 meters!!! The installers are very neat and polite. They set up and explain everything clearly. 1 month of lure was given for free!!!
A confident five-plus👍 The rationale is honest and to the point: comparisons feel like with Zala, the picture that she gives out and cannot be-heaven and earth. Equipment is a decade apart, like Lada and Tesla🤣 The guys making the connection are just great🤝 They are polite, intelligent and with a concept in various matters. Well, the obvious is an order of magnitude cheaper than Clear.
Their Internet is disgusting, to put it in one word. Everything is stupid, there are constant speed dips on WiFi, the modem was changed, it did not get better, the network was falling off and falling off. On YouTube, 360p videos barely load. I lived on Kupala Street, Elnet was there, the Internet worked about 10,000 times better, I didn't know the trouble. It is a pity that there is no elnet in the city center(
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Максим
Level 15 Local Expert
September 12, 2022
I have been using the services of this provider for more than 10 years. There were never any special questions. There was once an Internet connection from Beltelecom, I was extremely dissatisfied.
02/16/21 I left a request for a modem replacement at the address Lutsk 37 sq.223, literally an hour later we arrived, we did everything quickly and efficiently.Thank you very much, I recommend it to everyone!!!