The location is good, the staff is friendly, the breakfast is varied, delicious, good coffee. The room was on the 3rd floor, Windows facing the courtyard. There is air conditioning, quiet. The room is large in size. I would like a better image quality on the TV. I couldn't connect to the Internet ((there is a kettle, tea and sugar in bags on the table, but there are no sockets! To boil the water, I had to flatter under the table and put the kettle on the floor! The bed has a bedside table type, but there are no sockets on both sides! There is no trash can in the room, the one in the bathroom is tiny. There are no mosquito nets. Curtains let in light, completely thin rags. From the soap set - one tiny soap. We were there one night.
Advantages: location (the very center, near the Old Town, the Neman embankment, the Old and New Castle), free guarded Parking in the courtyard behind the hotel, good breakfasts (buffet, dishes are replenished throughout the stipulated time interval), spacious room, decent mattresses. Minuses:the lack of a safe in the room (available only in suites), a shabby bathroom (a darkish room with a shower area in the corner covered with a curtain), above-average audibility (the voices of the guests from the room through the corridor were perfectly audible, although the noises from the street are almost invisible). Given the generally poor choice of hotels in Grodno, the option is not bad, although not without flaws
It's okay, tolerable, it'll do.
The price does not match the quality.
Not without complaints.
From the good:
- good location;
- large and clean rooms;
- a good breakfast buffet.
From the negative:
- the girls at the reception, like the maids, are without uniforms, dressed at home, rarely sit together, in this regard, you have to wait until the guests are registered in front of you. Until the guests are registered in front of you, they will not greet you, as if you are not there, that is, they are not familiar with high-quality service;
- the renovation in the rooms is already old and since it was originally the simplest, it now looks very modest and does not pull at 4 stars in any way. The doors open with an ordinary mechanical key, there is no mosquito net in the windows, so when the windows are open, a large number of insects do not fly at night, there were no light bulbs in some sconces in one room, and the lock in the toilet did not work (they took two rooms, in the second room the light bulbs were in place and the lock worked, so how lucky);
- there are no safes in standard rooms, and upon check-in you will be asked to sign that you are familiar with the rules of accommodation (this is the first time you have encountered such a thing), and the rules say that the administration is not responsible for valuables, but there is a safe at the reception, in which, in accordance with the rules of accommodation, you can place valuables But I don't know exactly how to do it at the reception;
- there is no flexibility in the placement. The request to accommodate children in neighboring rooms was ignored, referring to the fact that tour groups had to stop by, and for some reason it was essential for them to be in neighboring rooms. Moreover, only upon check-in was it reported that it would not be possible to live in one room for two days in a row and on the morning of the second day it would be necessary to move, but in the morning the room was not ready for relocation, they checked out themselves, left their suitcases in the second room. They didn't offer any compliments or discounts for their own joint.
Bottom line: You can live, the service is lame, the price is too high, be prepared for minor flaws.
The staff is friendly and friendly. Location 5/5, right in the center on the main square in Grodno. 4 for being in a state of repair, but the price is almost like in an apartment hotel: there is a persistent smell of paint and primer on the floor, food is not offered - the restaurant is under renovation. The rooms are clean and tidy - thanks to the staff, but the shower, and all the appliances are stuck deep in the 90s. The conder is from the category of thanks for being alive - it is not clear how it reacts and with a huge delay. It is impossible not to note the magnificent view from one window of the drama theater, the square and the Church from the other. It captivates with its location, repels with its price.
For its level, it is a very worthy place for a comfortable stay and the convenient location of the hotel in the historical center of the city, within walking distance for evening walks. We were very satisfied. The sediment remained on the diet (breakfast is included). There is scant variety in the concept of a "buffet".
Stay for one night. Double room with two beds, clean and spacious. There are no obstacles to the bathroom either. The staff is polite and courteous. Breakfast was included in the room rate, a buffet with a wide selection of dishes. The building faces the main street, but our new house faced the courtyard and the night noise did not bother us. We were with a tour group, so we didn't ask about the room rate.
I must say right away that the hotel positions itself as a classic hotel. I would like to add that the top management of the hotel managed to perfectly fit the legacy of the 20th century into a comfortable framework for the traveler - modern elevators, a buffet and a large area of rooms in a harmonious style. I also liked the parking right in front of the hotel, which was a big plus for me. I was in room 402. The room price included breakfast (buffet), two 0.5l bottles of drinking water, tea bags, toiletries (solid soap, gels and shampoos). Why am I writing so positively? Yes, because Grodno is a tourist city and it is difficult to find a hotel here. Plus, compared to the capital's hotels, the price / quality ratio is much higher. Another point is that everything works fine in the room (from hot water and plumbing to a kettle in the room and a hair dryer). Well, there is its own, unique atmosphere of comfort inherent in home hotels. It is quiet enough if the room overlooks the courtyard. Breakfast is a buffet. You will find everything to your taste here. I would say this is a traditional snack option for such breakfast options - continental European. I would come here again. P.S. they settle in quickly, the administrators are clear and positive.
I liked the size of the room, you can even dance in it, the bathroom is clean, there are two blankets in the closet - special thanks for that, so it's more comfortable for me to sleep under two blankets
Single beds with a width of about 120 cm👌
The buffet breakfast is interesting, but rather monotonous and a small choice - I found what to eat, with my food restrictions, for a friend with whom I was traveling - this caused difficulties
The coffee they make for breakfast is delicious
We also took lunch for a fee - everything was fine
In general, I recommend the hotel, I plan to stay there on the next train to Grodno
Great. Great. The room is large. Conditioner. The Wi-Fi is working fine, it does not hang. The room is clean, everything is there, and a bathrobe and slippers and cups. All it takes is for you to spend the gray. It is located in the center of Grodno, all shops and cafes are nearby
Great hotel, great location, everything is clean and tidy.There is a water cooler on the floor.It is located in the center of all the most important attractions.There is an early check-in and I mean a late check-out
A wonderful hotel. The staff is friendly, the rooms are clean. The Shvets table is filled with a variety of dishes . The waiters are very friendly with good knowledge of guest service.
I will be in Grodno, I will stay only at the Neman hotel
The room is spacious and comfortable, has everything for a comfortable stay, comfortable beds. There was no air conditioning in the room, although I know that other rooms have them. The breakfasts are optimal, but it seems that they save on food. Of the cons: we stayed with a tour group, after lunch half of the group showed signs of infection, and the temperature rose.
Great hotel, clean, bright, spacious room. Air conditioning, refrigerator is working. The service is excellent, friendly, courteous. The breakfast is simple and delicious. The overall impression is 10 points
A great hotel. Large, bright, clean rooms. Delicious breakfasts. In the lobby of the hotel there is a stand with the stars who came here. There were a lot of guests. The location of the hotel is very convenient: the city center. In the evening, before going to bed, it is pleasant to take a walk in the park located opposite the hotel.
In general, the hotel is not bad, we were passing through for a couple of days in August, small flaws, carpet: despite the fact that it looks clean, it is not very pleasant to walk barefoot, dirt sticks to your feet, either a dry cleaner or a vacuum cleaner is more powerful; there was an ironing board, but there was no iron, there were no shower caps and a holder for toilet paper, it is fixed behind the toilet bowl closer to the wall. Very friendly waiters at breakfast, breakfast is also generally not bad.
A great hotel in the very center of Grodno. Large rooms, comfortable beds with new mattresses. A good breakfast buffet. Free parking. All the sights are at hand. I recommend.
All the hotels in Grodno were full on the weekend and only a couple of rooms were available in the Neman. I liked the very friendly staff. For a room for one night they gave 370 BEL. r. The Windows of the room looked directly onto the square, the view in the morning was just pleasing. The room is clean, but the furniture and interior wants renovation, and there was also a missing trash can in the room. The toilet and bath were clean, there were bathrobes and slippers. The bed and pillows are super soft, the sleep was just like at home!
But there wasn't enough breakfast, so I had to take a little walk. And in general, I was pleased with the hotel, I recommend it👍
Superior room. The room has everything you need: fresh and clean towels, bathrobes and slippers, hygiene products. There is a set of dishes, a kettle, water, tea and coffee, a refrigerator, a TV. The double bed, mattress and pillows are comfortable. Breakfast is included in the price. The location is good, in the center. There are many places to walk near the hotel, as well as public transport stops nearby.
The best hotel location in the city. The rooms are clean and spacious. The breakfast was pleasantly surprised, they even asked what kind of porridge we wanted and immediately cooked it! The price tag is a little high, but if they give you bathrobes and make a sauna, it will be quite decent!
Excellent hotel in the center of Grodno. The room is large. We arrived as a family of 4 people. They occupied two rooms. They asked for a discount on two rooms, but did not provide it. The furniture is new, but economy class. The prices are too high. The hotel is very quiet. The staff is friendly. The buffet breakfast is modest. Delicious.
Convenient location, the hotel is in the city center. I recommend the hotel.
Now we live in this hotel, there is one plus food, breakfast and lunch, that's all over, the terrible smell of cheap building materials on the 4th floor, even if the windows were opened, the room was cleaned through a scandal, they don't want to work at all, the air conditioners don't cool, they just don't work, the repair request was not completed in two days, the room is 30 degrees, the guest wrote on June 6 that the air conditioners do not work.To boil a kettle, it must be put on the floor, the windows are cheap without ventilation function, hot and cold water are mixed up in the shower, there is a refrigerator, but it is a piece of furniture, it does not cool, in a word, this hotel pulls 2 stars or a hostel, in winter everything was probably different, and so summer, I do not advise at all This hotel, the quality does not match the cost.
The hotel is located in the heart of the city, convenient for walking at any time. Great view from the window, absolutely not noisy.
Comfort room: clean, spacious.
Replenishing water every day. In the bathroom there is a bathrobe and slippers, shampoo, gel.
The advantage is breakfast, the choice is like most hotels, there is enough of everything.
The staff is polite.
Everything is great!!!
A solid four. A spacious room. A comfortable bed. An extra blanket. Slippers. Shower gel shampoo hair dryer. The bathroom is pretty clean. We were satisfied with the room. The breakfast is not bad. Sliced apples and oranges. Bakery products. Sausages are delicious meat like everything in Belarus.
Nice hotel in the city center. The room is clean, there are detergents in the bathroom, a kettle. The convenient location of the hotel to all the sights of the city. There is a parking lot.
We are currently staying in this hotel for the second day. The food at the hotel is excellent (we had breakfast and lunch). That's where the advantages end! It is 28 degrees Celsius outside, and even more on the sunny side, in the rooms +30! The air conditioners are not working, just a fan! Administrators don't do anything, just excuses!. No one repairs anything for 2 days. And this is in all rooms!!!! The cleaner came to clean only after the scandal, and it was after 5 p.m. To boil a kettle, you need to put it on the floor!🤦♀️. It's not clear how we're going to sleep tonight! The administration does not control the situation, and this is in the midst of the tourist season!
The hotel is not the cheapest for Grodno. The breakfasts are delicious and hearty. Bathrobes and slippers are available for an additional fee. There is a TV, a hairdryer and a kettle in the room. The most interesting thing is the distribution of sockets: at the bottom, right next to the floor. The service is not bad.
I liked. Nice staff. A clean room. It was necessary to spend the night, so there were no special requirements. There was water and tea in the room. A buffet breakfast is included. Location in the city center. Again, I repeat, we probably had such a road tour, to stop there, to stop here, we needed a room for an overnight stay, everything suited us. They accept the cards of the world, as they do almost everywhere.
The Neman is a wonderful hotel. Do not believe those opuses that are written here and put 2 and 1 as ratings. I set 4 myself... I wanted those looking for reviews to somehow read my "essay".
My real score is 5. You can, of course, find fault with something. Definitely. But!!! Then there will be no less than 4x. They're cleaning up. They're trying. They are friendly. All the sights are nearby. The city center. The very center. Everything is just around the corner. There is a large grocery supermarket nearby. There is an excellent beer bar in the basement of the hotel, open until 1 am. Shower. What else can a tourist wish for in Grodno? Breakfasts are not Kemer (Turkey), ol in kluziff, but it is quite satisfying and there is enough "fuel" until 3-4 o'clock in the afternoon. Then you can have lunch somewhere. And in the evening in the "Neman'" there is a cellar, drinking fine beer from a barrel. I wish everyone who has read the route to the Neman!!
P.s. text (even!!) I have subtracted from errors so that it is convenient for you to read. Right... go to the Neman Hotel and don't look for something better. I have "searched" almost all the hotels in the Center of Grodno myself... good luck and wonderful impressions of Grodno. Yours, MSS. Routes of the picturesque country
The hotel is in the city center, excellent location. The rooms are clean and cozy. Friendly girls at the reception. The breakfasts are delicious and there is a large selection.
We lived in a hotel with a group of six people. Therefore, it was possible to evaluate three rooms and the hotel as a whole. Everyone liked everything very much! Spacious and clean rooms, delicious buffet breakfast and a very convenient location in the city center. I stayed at this hotel for the second time and if I come to Grodno again (and the city is wonderful), I will stay at the Neman Hotel. I thank all the staff, the girls at the reception, the lovely guard for their kind and attentive attitude to people.
The hotel is located almost in the center of old Grodno. The rooms are clean and cozy enough, everything you need in the room is there: air conditioning, refrigerator, TV, hairdryer, kettle, cups, plates, cutlery, wi-fi works fine. From the window there is a beautiful view of the city square. The hotel has its own restaurant with good cuisine and nice waitresses, there is also a beer restaurant, but the entrance is from the street. The hotel staff is very friendly. There are many sights of the old town nearby.
3 stars is the maximum . There were three of them, two adults and a 4-year-old child. I ordered a room by phone, the price is 290 byn with breakfast. We arrived around 10 a.m., when asked to check in earlier, we offered to pay half of the room price, which is 145byn. Upon check-in, they said that the child's breakfast is not included in the price and it must be paid separately for 30 Byn. But breakfast could have been better for the money. Not the most friendly people work at the reception, the furniture is old, damaged in places, and the sound insulation is poor. The only advantage is the location of the hotel.
Air-conditioned room, clean. There is drinking water, tea. The breakfast is varied and delicious (included in the price). The staff is attentive. I liked everything 👌
The rooms are spacious and clean. Delicious breakfasts and apples in the yard. Polite staff. The location is within walking distance of the attractions.
Отличный современный отель. Большие и светлые номера. Чистота. Разнообразный ассортимент продуктов на завтраке. Все очень вкусно. А в ресторане при отеле всегда можно вкусно поесть. На ресепшене можно получить скидку. Персонал уважителен и вежлив. Находится рядом с историческими достопримечательностями, а также недалеко от железнодорожного вокзала. Рекомендую всем. Не пожалеете.
The rooms are large, the beds are wide, I slept well. There is one outlet in the room and that is under the table. There is a piece of soap and a sample of shower gel in the shower. They place it slowly, but they give you a ticket for a mug of beer in a brasserie. There is only one room key for two people. Tomorrow is meager, we were a group, not enough for everyone.
The food is great! The rooms are chic! there are breakfasts at different times, as it is convenient for you! The location is great! very convenient! the service and staff of the swamp!! cleanliness is on top! The atmosphere is great!
I also want to mention roop, thank you for such a well-coordinated team in terms of the restaurant!👾
Great hotel! and the need for a New Year's Eve party, when everything is packed. from the window I got a view of the square with a Christmas tree, and the double-glazed windows are working out, very quietly. The room is spacious and warm, there is a kettle and a mini fridge. The cleaning is wonderful! there is a special balcony on the floor for smoking, there is no need to run outside. the breakfasts are hearty. the reception is professional and responsive
Not a bad hotel. Pleasant, clean, tidy rooms (despite the fact that the renovation in the room is not the first freshness).
The price is certainly not too affordable - 180 rubles per night in a single room. Not every Belarusian can afford such a room.
The food was good for breakfast.
But the condition of the room leaves much to be desired.
The bedside table is a little broken
Overall, the room is clean
The toilet bowl was propped up with a stick, a very interesting solution.
The room seems to have an electronic key, but it opens only with an ordinary key.
The location is good
The atmosphere is ordinary
The staff is polite.
Wi-Fi was issued on such a small piece of paper
She stayed at the Neman Hotel from 08/16/2024 to 08/18/2024 in a SUITE (cost PER DAY - 390 BEL rubles, equivalent to 120 USD / 110 euros).
Advantages: city center, breakfast.
Cons: dirty bathroom (photo taken on the DAY of ARRIVAL, I went to wash my hands and was horrified - black hair on the sink in several places, streaks near the faucet), rusty shelves in the shower (this is not paint, the shelf is all rough from rust), the outlet did not work, dirty dishes in the locker. The next day, the outlet was repaired. She asked to clean the room, put a dirty spoon from the previous tenants on the sink to be washed. The cleaner just returned it to its place without washing it. There were no slippers in the room, drinking water was left only on the first day, and it was not brought on the second day. The hair dryer works very poorly, it did not work out to dry the hair for 15 minutes. The room does not meet the requirements for a superior room at all. I definitely advise you to avoid the SUITE and take cleaning products for dishes and plumbing with you. Future residents of room 301, wash the dishes BEFORE eating. Take care of your health.
Everything is on the level. Good Parking, location, staff. The rooms are clean and cozy. The breakfasts are very good. I was especially pleased with the location, all the main attractions are within walking distance.
Плюсы отеля:
- находится рядом с достопримечательностями и пешеходной улицей;
- кругом полно ресторанов и кафе;
- просторные номера, удобная кровать;
- вежливый сотрудник на ресепшн, быстрое заселение
Минусы:
- отель старый, всё в номерах пошарпаное, в душ неприятно заходить (сантехнику можно было бы заменить или хотя бы почистить). Помыться не решился;
- шампунь и гель для душа в пакетиках. Просто убивает желание сэкономить;
- охрану стоило бы поучить вежливости при общении с гостями. По телефону сообщают, что парковка есть как на улице, так и за отелем. В итоге половина уличной заставлено конусами. Я их убрал. В дверях встретил охранника, который ни здрасте, ни до свидания: "Как заселитесь, переставьте машину во внутренний двор, тут автобусы останавливаются с туристами". Неприятно.
- пыль по бортам кровати и на журнальном столе можно было бы и протереть;
- отвратительная скорость Wi-Fi. Невозможно даже работать, не говоря о чём-то большем.
- в век интернета на столе лежит телефонный справочник, да ещё и 2020 года. Зачем этот мусор и лишний пылесборник?
- плохая шумоизоляция, слышно улицу, соседние номера и коридор;
- невкусный завтрак. Вроде бы и похоже на стандартный шведский стол: нарезки сыра и колбасы, яйца, сосиски, хлопья, блины, хлопья, овощи, йогурт, выпечка, чай, кофе, но от всего не веет свежестью и удовольствия от еды не получаешь. Не спасают положение классический интерьер, терракотовые скатерти на столах и официанты в форме.
Уверенно могу сказать, что это один из худших среди многих десятков отелей, в которых удалось пожить.
The worst hotel in my life! I don't understand where this pigsty gets 5 stars according to reviews.
The hotel is old, the furniture in the rooms is terrible, but the most important thing is the DIRT and the attitude of the administrators.
1. we checked into a room (improved category, for 8200 Russian rubles/ 289 bel. rub per day). the room is dirty, there is dust everywhere, the shower drain was clogged with hair, the water didn't even go away, the toilet was dirty, they just forgot to wash it before our check-in. On the bed, on the supposedly clean linen - someone else's hair!!! We checked in in the evening, so when we went to complain and swear at the reception, the only thing the girl said was "I can't help you now, there's no cleaner, sorry."
We rented 2 rooms, traveled in pairs. The situation was no better in the second issue. There is dust everywhere, the carpet is covered in crumbs, thanks that the pot was clean and there was no hair in the drain. As a result, all 4 people went to the shower in one room)
In both rooms there are traces of insect corpses on the ceiling, the walls are all covered with these corpses. If you don't open the window, the mosquitoes fly in right away.
In the morning, the reaction to our outrage was not comforting, one of the girls apologized, but was not surprised by this situation.
The second receptionist with black hair - with a super unhappy face, twisted her face and looked at us with disdain.
I would like to add about this receptionist separately - they do not work with such a person in the hotel, you repel guests. Be more friendly and simple.
People, please choose another hotel to stay in!!! For that kind of money, there are much better options.
There is not a single advantage to stop here.
Breakfast is so-so, very primitive.
The hotel itself is like a dorm, not cozy, dark and DIRTY!!!!!
Nearby is a chic hotel, new and beautiful at the same price.
In general, UGH and HORROR.
By the way, they were chosen based on reviews, but they feel like they were bought.
The worst place in Grodno. We stayed for 2 nights, booked a suite for 4 in advance. Upon arrival, we were charged 1.5 times the amount. When we noticed this, we were told that the owner of the hotel had changed. No one contacted us before arrival and did not tell us about the price increase upon arrival. The refrigerator, air conditioning, light were broken in the suite, there were no soap accessories for 4, there was no additional ego pastille linen. The administrators answered reluctantly, passed it on to the next ones, and again we had to explain everything from the beginning. There were queues at breakfast, everything that ended with food was not reported, many guests were outraged by this. They also charged us for breakfast for 4 children (initially we booked for 4 rooms) but already at breakfast we found out that the room is already for three, and for a child who does not eat anything at breakfast, who does not even have bread, you need to pay extra. Of course, the sauna does not work either. The coolers in the corridors are all turned off. I do not advise anyone to stay here under the new owner, the attitude towards customers is immediately felt. Upon departure, the director was called to us (I doubt it was her, rather the senior administrator), the payment that was charged to us illegally was refused upon arrival and money was also charged for breakfast. The vacation was ruined by this particular hotel.
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1
Olga Sosina
Level 12 Local Expert
September 6
Not a bad hotel. The location is excellent in the center of the old town. There is a parking lot. The superior rooms are large, but overlook the main street, noisy, save the closed windows and air conditioning. There is a kettle and tea bags in the room.There is a slight smell of old in the rooms. Water is given only upon check-in, then from the cooler. The bed linen, mattresses, and pillows are lovely. The breakfasts are good, buffet style. The staff spoiled the impression a little. He's kind of detached. We clarified the start time of breakfast in advance, we had to leave early for the second day, we were assured at the reception that breakfast was at 7.30. in the morning we came to 7.30 and everything was closed, the girl at the reception rudely replied that we should be able to read, everything at the entrance is written on Sunday from 8.00 ... to our objections, what is your the girl said yesterday that by 7.30 it is possible to approach , she also said quite clearly that ..I didn't tell you, figure it out for yourself. Later, at our request to give at least lunch boxes, she took out a sandwich and an apple for everyone.
Cons: the price, there were only two sockets in the room - for a hair dryer and under the table, the shower head did not stay in place
Pros: location, cleaning, clean, fresh medium renovation, delicious breakfast and lots of meat
Upon check-in, it was a big surprise to learn about the price change for the room up and the lack of breakfast. The latter is especially unpleasant, since there are not many places where you can eat at 8 a.m. before starting work. And even more surprising is the lack of an attempt on the part of the hotel management to compensate for the inconvenience caused. If it had been a private trip, and not a business trip, I would have immediately gone to another hotel.