Positive. We checked in on time, the staff is friendly. The room is clean, cleaned on time. The room itself is large, bright, and the TV and refrigerator are in working order. Very convenient location. All attractions are within walking distance. You can walk from the railway station (30 minutes)
Cons.
The room description mentioned the presence of an air conditioner. It was hanging, but the remote control was missing. The staff said that they only turn on the air conditioners in summer. But heat and stuffiness are subjective concepts. It is necessary to warn in advance about those who are not working in autumn, winter, and spring. In fact, there is no air conditioner.
The hotel does not enter into correspondence. If you need to clarify something, it's better to call yourself. I sent two letters with questions, they got through, but I haven't received a response in three weeks.
Dinners are weak, portions are small.
Great hotel in the city center! He has no stars, but he will "give odds" to many 4 and 5 star hotels. Clean, beautiful, big. We had a double comfort room, it was very large in size, up to 25-30 sq. m. with a view of the city square, a large bathroom. The room is technically sound, clean and comfortable. Equipped with bathrobes, slippers, hygiene products, drinking water, tea sets, etc. Breakfast with a variety of dishes, cooked deliciously. The oldest pharmacy, the Catalytic cathedral, the drama theater and much more are within walking distance. If I ever come to Grodno again, I will only stay at the Neman Hotel!)
The location is good, the staff is friendly, the breakfast is varied, delicious, good coffee. The room was on the 3rd floor, Windows facing the courtyard. There is air conditioning, quiet. The room is large in size. I would like a better image quality on the TV. I couldn't connect to the Internet ((there is a kettle, tea and sugar in bags on the table, but there are no sockets! To boil the water, I had to flatter under the table and put the kettle on the floor! The bed has a bedside table type, but there are no sockets on both sides! There is no trash can in the room, the one in the bathroom is tiny. There are no mosquito nets. Curtains let in light, completely thin rags. From the soap set - one tiny soap. We were there one night.