UPD: in general, I went to this department once more, nothing improved, it didn't get any faster.
In general, everything is based on three pillars, this is the cashier, who is apparently being paid extra to be as energy-efficient as possible.
Grandmothers who are queuing in bundles to pay for some communal service, so that you understand, grandmothers with smartphones and mobile banking, but in line at the bank to pay for water.
And the guard in the uniform of a law enforcement officer, because of his presence, the queue sits for hours, in the neighboring bank most of the exchange takes place in a queue, between people who came to buy or sell currency, no one wants to sit at the cash register for two hours.
The queues are kilometers long, the cashier is like a sleepy fly, serving one person for 10 minutes.
There's only one ticket office, the whole crowd, go to this ticket office for any questions.
The bank is the best and the service is good, when you enter the bank, the girls greet you, ask and discuss, for example, we have been working with this bank for more than 5 years. Thank you.