Naturella
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Kemer Karayer Caddesi-1
510 m
Similar places nearby
33 reviews
August 16, 2023
Spent a week here. The architecture is beautiful , the garden and pool are beautiful as well, views are nice.
BUT
Staff doesn’t speak English at all (except the owner and a nice lady, perhaps his daughter)
Wi-fi Is free only around reception and the speed is low, so if you have to explain smth to staff somewhere else but reception - it’s not possible, they try to speak Turkish.
DO WE LOOK LIKE PEOPLE SPEAKING TURKISH?
They helped with taking some medicine to a fridge , that’s nice, as we didn’t have such. Also, fridge and kettle are always located in hotels’ rooms BUT here this “pleasure” available only for apartments not rooms. They charge 30 liras for a cup of tea and 10 for hot water (in cafés, price for a cup like 8-15 liras)
the owner is rude,greedy (not only our opinion, we were told so) and tries to earn money even on such small things as water and internet connection. Of course, he seems nice at first , smiling you and so on, but as a problem appears- he’s changing
The attitude is great if you are ready to pay for everything and a lot.
Bad quality coffee in the coffee machine, there was spoiled milk in a jar on our first breakfast.
Breakfast is poor and identical day to day.
The apogee was dirty sheets which were promised to be changed every 3 days. We were looking at sheets hoping to get new but for 5 days they were the same. Cleaners just made the bed , thanks I’m able to do it myself.
So about 2pm we went down to reception and asked to change them , the boy said okay I’ll transfer the information to cleaners (the conversation was on Google translate)
Then we returned to room at like 7-8 pm , and guess what, sheets are still dirty :)
Then we ran into the “host family” asking the owner to change the sheets finally. He asked the girl who was responsible for cleaning that day(she was sitting next to him). She said she had changed them :) Lol such a liar (she also said that I had told her not to touch anything, but how she understood not knowing a single English word)))))))
The man said “I believe my workers, wait for 3 more days” we had left only 2
So we had to make an argument to make them change them , like is it a normal attitude? He also said that “you Russians are used to your standards, it’s Turkey” and etc
I’ve been to 26 countries and never had to make an argument to have my sheets changed.
Eventually, the sheets were changed
So if you want to stay here - be ready to pay for every tiny thing and get along with such an attitude. The best person working here is the owner’s daughter and, no fights with her and she took out medicine to her room the first day :) nice lady
afro boy cleaning the territory is nice too)
I also got a poster on the door (HB) and a vase for flowers.
6
1
August 27, 2023
The beautiful appearance of the hotel at the foot of the mountain, a garden with many flowers, a beautiful well-groomed territory of the hotel. Friendly staff and hosts. The room where we lived is standard, air conditioning and clean bed linen, snow-white towels, replacement every three days. Cleaning every day. Amazing view of the whole of Kemer from the height of the hotel, especially at night. The breakfasts are quite hearty, with a small variety. The stairs were not strained, everything is OK. We got to a mini concert organized at the hotel, for free, we really liked the live sound. Pleasant relaxing music on the territory of the hotel, in the evenings, relax. Peace and quiet in the hotel, we slept well and rested from the noise, the hotel is in a good location. There are a lot of cafes and restaurants nearby, try to go to different ones, sometimes the prices are very different. There is a great grocery store nearby, with reasonable prices. In general, the rest was a success, as a recommendation we will recommend an excellent Niks beach, different options for sun loungers, for the price and location, there is an opportunity to sit in the shade of trees that give excellent coolness. We recommend the Pasa Kebap Salonu restaurant, the only restaurant we found nearby with air conditioning and excellent cuisine and super service.
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6
July 24, 2023
It's a very cozy place, I think it's one of the best hotels in the area. The staff is very helpful and will try to help in any situation. We had a small room, but we also had our own air conditioning and a balcony. There were no neighbors in the room. The hotel is about 10 minutes from the beach, but the hotel itself has its own swimming pool, a comfortable height, even for people who cannot swim)
There is a lot of greenery at the entrance and in the hotel itself 🍀
Breakfasts are a Swiss table, but you can put together any combination you are interested in. We are very happy with the hotel, I would definitely like to return there.
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2