One of the richest and most famous state-owned banks in Uzbekistan.
Previously, this bank was a forge of personnel and a standard of banking.
To date, the bank has undeniable advantages: a huge list of services provided, the opportunity to purchase foreign currency in cash from various countries, I did not remember any other advantages
Of the minuses, one can note the bullying and habilitation of some employees and female employees (only one thing comes to mind - they recruited relatives and friends) this greatly reduces the image of the bank and nullifies all their strategic initiatives (reformation office, innovation office... it doesn't matter), a weak level of technical support ... change guys, eradicate corruption (use of official powers in pm set of your own) you have everything to be the best bank in the country
I came to pick up the "ready" card, as a result I waited 50 minutes, it's almost an hour.
Employees are walking around the bank, someone is eating chips at their workplace, it feels like they have entered some kind of market.
My number was F112, the queue was moving slowly, despite the fact that there were almost no people. When there were 20 minutes left before receiving the card, an employee came out and asked who came to receive the ready-made card, 2 clients responded, including me. The girl asked us to approach her one at a time. The guy before me had a number just F111, the employee could not find her card and went to look for it all over the bank, eventually did not find it, informed him that his card was issued for delivery and sent it.
After that, I already approached her, but she did not accept me, accepted another client, referring to the fact that the priority would be to issue a "Solfy" card.Half of the other operators did not serve customers. When it was my turn, the employee informed me to approach another free girl to issue a card. I went up to the one who recently swamped us to get a card. When I received the card, I saw that the customer with the number F115 had already been served before me.
I didn't stand on ceremony and asked the girl, I went into the office, since you called us yourself, but did you serve a client who was later than me?
She said, I don't know, she didn't look, I showed her his number, she showed me that my turn hadn't actually come). And to my question, what are coupons for, if you accept customers without waiting in line, she said that the coupon is needed so that there would be a queue)
I specifically chose the branch, which is located approximately in the city center, as I expected a higher level of service, and in the end I was completely disappointed.
They showed the lowest level, "the best bank of the Republic of Uzbekistan". I hope I will no longer need the services of this branch.
Oh, the operators are full of brakes, they work like sloths in the morning, half of the bank's employees are having a smoke break on the street, so there are not enough people