One star only for the quality and design of the furniture.
Previously, I had no problems buying furniture when there were shops in regional centers.
But the online store is a different story. Customer focus is at zero: we received the payment - the rest is the buyer's problem!
It is not the organization that carries out the delivery (DPD) that is responsible for the delivery of the goods, but the manufacturer and seller, who should be interested in ensuring that the goods are delivered with high quality. You are the one signing the contract with the freight forwarder, not the buyer!!!
I got the furniture, we started to assemble it, there are not enough fittings!!! Where is the quality control??? The online store was notified of the shortage. It's been a week SINCE ANYONE CONTACTED ME about the problem!!!
Customer focus is zero! I wanted to take a bed on a loan "for native goods"
As a result: they have an online store where they do not give credit and there are shops in 3 cities (in our city, Brest, there is none) where they give loans, but they do not issue it, you need presence and delivery in the Republic of Belarus only in an online store
Why can't I send the invoice by mail? Why is it not possible to make delivery by an online store or any delivery at our expense?
No one even tried to offer an alternative solution, just dry answers
Very good furniture, great price. The highest quality, I bought a bed and a wardrobe, I was very satisfied. Excellent staff, friendly always help with the selection.