There's no point in complaining, just try to get there as early as possible and do what you have to. However this place certainly makes you feel like a foreigner, the service is terrible. I spent 5 hours waiting, already with a number ticket which I took at 14:30. While I was waiting, something weird was happening, my number kept moving backwards until I was literally the last person in the list on screen. Finally, my number was called at 19:45 which was 15 minutes before the place closed and when I got to the teller, the woman told me that she can't accept my documents anymore and that I should come on a different day.
The most ignorant, unprofessional and useless employees without any sense of cooperation, they communicate with people who speak several languages and have experience of traveling to several countries.
This shows their lack of commitment to ethical and professional principles. They only do their shift in view of receiving a salary and that's it. Come on man, this kind of narcissism is not pleasing. Let's promote a sense of cooperation and attention to clients.
The behavior of employees is awful, they don't want to do their job well, I am a talent person who will get my second post-graduate diploma soon from Russia but each time have to stand between many workers, its better to devide students from workers, I visited there several times to know is my temporarily residence ready or not, I needed just a stamp on my passport but strangely the officer told you have to show your receipt of the payment for registration, I have been in Moscow since 2016, and didn't here something like this, again another day I have to go there and its a disaster