The wait is more than 40 minutes. It's just not adequate. I do not advise you to come here. It's just a constant crowd of people. They don't have time for anything. While I was waiting, a large number of people who were standing in line behind me got tired of waiting and just left. At least 2 specialists should always work in such a busy place.
I chose a phone as a gift to my brother, there were a couple of options in mind, just a minute later a young man came up and offered help in choosing, based on my options, advised a better model + there was a pleasant discount)
Everything is fast, polite, not intrusive
Consultant Victoria K. is absolutely not competent in communicating with clients. During a conversation with clients, he is distracted by small talk with colleagues, ignoring additional questions about a particular MTS service. Because of this, I was unable to get the full amount of information on the issues I was interested in and was never able to use the services of MTS.
They served me quickly, politely and with pleasure at the time of purchase and helped me solve related issues with my daughter's other rooms. Thank you.
An unpleasant impression of the service, there is no basic customer orientation. They did not help solve the issue and there was no interest in understanding the problem