МТС
43 reviews
November 30, 2024
I came to change my SIM card to this wonderful service, where the operator at the counter will communicate with you not with a desire to help, but with a desire for you to get out of there as soon as possible, which I did.
All my life I have been depositing money in MTS simply by inertia, because I am tied to a number. But going to the salon this time finally convinced me that the attitude towards customers went no further than the quality of communication (which, imho, is the worst among competitors).
As a result, I fulfilled the operator's wish, and issued a SIM card in a nearby life, where they offered more for less money (not surprisingly). It remains to transfer the number and forget these three letters of MTS as a terrible dream.
For those who are going to buy something in their salons, type any product into Google and see prices 20% less with the same installments and warranty. They profit from people who are poorly versed in technology.
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1
March 11
I recently bought myself a new phone. Since I rarely do this, I don't know much about it. The consultant guy Evgeny (probably a representative of the Xiaomi brand) helped me a lot. He showed interesting models, compared the characteristics, and talked about the current promotions. We settled on a good phone, which I enjoy using now. Thank you very much!
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March 5
Good evening.
Review of the MTS salon on Denisovskaya Street: or "How I learned not to trust T-shirts and credit calculators)
I came to the MTS showroom as an exemplary customer: I knew the phone model, the installment amount, and even mentally figured out which pocket it would be in. But, apparently, fate decided to add spice to my consumer experience.
The first moment: I was met by a consultant in a Xiaomi T-shirt, which shone so brightly that for a second I wondered if a branch of a Chinese brand had opened here. The young man, like a direct sales magnate, began to convince me that my choice was the mistake of the century, and "this handsome Xiaomi" was the true crown of technology. Apparently, in his job description, the item "dissuade from buying anything that does not glow with the Xiaomi logo" was highlighted in bold. It's funny, but I still naively hoped that the MTS showroom would help me buy what I came for, and not arrange a presentation of an alternative universe.
Point two: the installment plan story. The amount of 4,100 BYN was displayed in My MTS personal account as a symbol of financial freedom. But on the spot, it turned out that my "creditworthiness" had plummeted to a modest 1100 BYN, apparently under the influence of the salon's aura. The consultant, like the hero of a melodrama, sighed: "Maybe a loan?" and winked conspiratorially, as if offering not a phone, but participation in a scam. When I poked his nose into the application screen, he didn't bat an eye and offered to order a phone online... directly to their salon. That is, in fact, "it is more convenient for us to receive your money online, and then you come — maybe they will bring your phone." Logic is beyond comprehension.
Result:I left the salon with the feeling that they had just tried to wrap me in a credit blanket and sell my dreams to Xiaomi. I bought a phone elsewhere for 600 BYN cheaper (and if you count the loan interest, all 800), and now every time I pick it up, I mentally thank the "hospitable" MTS. Without your skill in persuading and confusing, I would not have learned how to spend money economically!
Recommendations for MTS management:
1. Give the employees of the salon on Denisovskaya street badges "Don't trust me — trust the app."
2. Conduct a training "How not to look like a competitor's agent when you work at MTS."
3. Add a poster to the interior: "Installments in the app are not a mirage. Check before you say no to the client."
P.S. To the Xiaomi consultant, respect for creativity! If he suddenly changes his mind about selling phones, send him to the theater. The talent of reincarnation is on the level.
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1
March 26
As always, the operator has some tricky schemes. They connect you to their network, choose the "Unlimited" tariff, where the website states that the Internet is unlimited. But, as it turns out, you are given a limited number of gigabytes, and if you exceed them, they will start charging you money. For example, 10 rubles will be charged for 200-2000 megabytes.
Moreover, in order to continue using their "unlimited Internet", you need to manually activate some "turbo" services through the application. At the same time, there are no notifications that traffic is running out, so it's easy to miss this moment — and the money will be charged to you with joy.
Another nuisance is the connection of additional services without notification. As a result, it seems that everything is deliberately confusing so that the client does not notice what services were imposed on him. I think the operator is deliberately complicating the processes.
As a result, in three months they charged me about 50 rubles for additional services and the Internet, which I didn't even know about. Moreover, they connected additional TV channels to me, although I couldn't agree to this because I don't have a TV at all.
I'm a busy person and I don't want to waste time constantly monitoring traffic (especially when the tariff is stated as unlimited) and activating all sorts of "turbo", "boosters" and other tricks.
I can't imagine how many elderly people and those who just find it difficult to understand all these schemes have already fallen for such a trick. I believe they are still being deceived. Be careful and attentive!
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November 1, 2024
Very long service. Of the two operators, one only serves, the second goes back and forth. there are several people in the queue, but we have been standing for 30 minutes
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February 26
The louts are working, it turned out to be very difficult to buy a SIM card. (Slow-moving managers who realized from the 3rd time that I needed a guest rate....)
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December 9, 2023
Yesterday we contacted the communication salon on Denisovskaya Street (Korona shopping center), a mobile phone was selected in advance .Booked .But when we were in the communication salon , consultant Alexey advised us to use a different model of mobile phone .I want to express my gratitude to Alexey.For the professional approach, for the consultation. But the girl, I did not remember her name , who made the purchase , I would like the authorities to explain what communication is with the client .She expressed her indignation to Alexey, the consultant, that he advised us to purchase another model .It was said that there was nothing to climb into the client 's choice , they say they chose , let them take it . Because of this attitude , it is not very flattering to be in such a MTS outlet in the presence of a client .Thanks to Alexey again .
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3
September 12, 2023
I bought a SIM card. A very friendly young man, told me everything, directed me to the girl behind the counter. She accepted the laptop for marriage, probably at least 20 minutes, the same questions several times, while there are several potential buyers in the hall besides me. Then the second employee came out, also sat down at the counter, with a very serious look began to go about her work, again not paying attention to the customers.
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September 5, 2023
The service is very fast, the consultants are great, but sometimes they are too intrusive. And so, in general, everything is gorgeous, what can I say
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February 21, 2024
0 points review for not giving installments of 600 rubles when advertised from all irons that we will give installments in tiktok))0 was not given without explanation)))
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1
1
September 9, 2024
Long queues the staff works slowly and came up with some kind of ticket for the queue
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1
February 13
Disgusting service
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April 22, 2024
A standard communication salon, there are accessories for mobile phones.
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September 11, 2023
Just for visiting them 1.5 hours before closing time, and leaving after 2 hours, but not kicked out!))) The work is not organized, there is no corporate form.th.. understand who you are talking to
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1
March 18, 2023
There are too many papers people need to sign when buying a phone in installments, which creates a large queue of customers, they had to spend more than an hour to replace the SIM card, although there was a fourth in line
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November 27, 2022
The staff quickly helped to sort it out. Just put the "queue ordering device" in a more obvious place, when people are standing near the second cash register, you may not see what's where.
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June 6, 2023
I always liked the service in this department, but after the last visit....there is no desire to apply.
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September 30, 2024
The manager is very rude
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June 11, 2023
A good service point, properly serviced and explained everything.
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November 17, 2022
The service is fast, there is an electronic queue, although there are a lot of people on weekends, you will have to wait.
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November 27, 2023
I recommend. Great. Awesome
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August 1, 2023
A large queue is possible, although electronic, do not be afraid of it, it goes fast.
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July 28, 2021
I bought a xiaomi redmi note 10 phone. After 3 days, I brought it to them under warranty. The phone was under warranty for 7 days and they gave it back to me with the same problem. I tell the seller let's solve this issue with the phone somehow, and she started to be rude, raise her voice and said to deal with the phone herself. He says go to the service center and solve the problem there.
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3
1
May 12, 2024
Excellent service👍🏼
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January 6, 2022
Employees work very slowly. Obviously, they are not trying to serve faster, they just walk to the stands with phones. MTS Internet does not work in the MTS salon)
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2
February 20, 2022
Two devices were purchased at this center, both times everyone was polite and everything was explained in detail!
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1
September 21, 2021
Horror, there was one consultant in the evening, the queue was a kilometer long, it was still 2 hours before the end of the working day, the Kitaichev group took one electronic number for everyone, stayed there for all 1.5 hours, although the head.I went back and forth, but I didn't even help
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2
July 25, 2022
The service is very slow.
I would like to do it quickly. Everyone's time is limited.
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December 11, 2018
A small salon. Polite, pleasant consultants. They work quickly and professionally. A good selection of phones and tablets, as well as other equipment. I am pleased with the installment plan. There is a phone account replenishment terminal. Both by bank card and in cash
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4
2
April 5, 2020
Very poor internet connection. If there is a signal, then there is none. Internet connection is lost in underground parking lots, and it catches in places in shopping malls. Beyond Minsk, that is, there is no Internet. Therefore, I had to reconnect to the Wellcom for the Internet. There are no such problems with Velcom.
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4
1
April 26, 2023
There are always wild queues, you need a 3rd specialist...
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1
September 3, 2020
There is always a queue and you spend more than 1 hour, even if there are 2 people in front of you, very slow staff, very
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3
1
November 23, 2022
A great salon.
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June 25, 2022
There are queues of half an hour
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1
December 12, 2018
a small communication salon - there is almost always a queue - should be expected. all issues can be resolved. the range is above average
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4
2
January 31, 2020
The tricky issue was quickly resolved. the queue was minimal and moved quickly. satisfied.
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1
1
March 14, 2020
There were no problems during the use of this operator, but at the same time there was a poor coverage area in the country
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1
1
May 11, 2023
A complete divorce
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April 25, 2020
Good Internet, excellent in-network rates.
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1
May 29, 2020
2 clients per hour, if you arrive at 6 pm, you will be able to book a queue only the next day.
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2
December 19, 2018
I got into a terrible queue, took a ticket, managed to go around the whole e-city 3 times with a child
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5
2
April 14, 2020
One of the best companies in the field of communications!
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1
1
June 8, 2019
I liked the consultant Dmitry
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3
1