MTBank
80 reviews
January 27
It is often necessary to contact the MTB hotline for various issues, the staff are competent and patient.
On January 27, 2025, I asked the relevant question again late in the evening and I want to express my gratitude to VYACHESLAV, an employee of the hotline, who sincerely tried to help me solve the problem, as it turned out, indirectly related to the bank. I hope my gratitude will add +++ to his career growth, the employee is responsive and responsible.
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November 24, 2024
I had an unpleasant experience when applying for a loan! Namely: I applied for a loan to the branch in the MOMO shopping center. The employee accepted my application for registration in the amount of 8,500 rubles for a period of 3 years. At the same time, he explained the interest rate to me and informed me that a decision would be made after some time, but the loan term could be extended to 5 years. After a while, I received a message about the approval of a loan in the amount of 9300 rubles. I came to the same branch to get a loan. Another specialist has already informed me that I am being given a loan in the amount of 9300, but 800 rubles is the bank's package for registration. This was the first time I heard about it, although the previous employee did not mention it to me. I agreed to such conditions, as there is no time to take out another loan. However, an unpleasant aftertaste remained, and it is unlikely that I will contact the bank again in the future. I don't think anyone wants to just add an extra 88 rubles to their loan.
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November 9, 2024
Friday 09.11, working time, 16 hours 10 minutes, the day is not a holiday, and the front door is closed. At least they bothered to hang some kind of sign explaining what was going on, so that people would not stand and wait for it to be opened, otherwise they had to knock on the door and call a disgruntled employee outside and hear the phrase that they say they are not working today. Unfair treatment of customers not even from the doorstep, but also directly from the street.
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3
1
March 14
Nice little branch of MTBank. Unfortunately, in my opinion, there are not enough such but very necessary branches of a generally good bank in the city. Of course, there are additional costs, but look, you come to the bank, and there are queues. Potential clients who want to make a contribution, get a loan, or just consult.
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January 4
We wanted to take out a loan for a gaming computer, as a result, an employee called, and rudely began talking to her husband, such as a work record, etc., as a result, if a person works under a contract and pays tax himself, as a foreign organization, they did not approve. In the end, I picked up the phone and she answered the phone, I was disappointed from this bank It is possible to communicate with clients in a human way, I snort if he is a foreigner
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1
January 6
At the moment, it shows that the bank is working, everything is as expected... I came from another city to withdraw cash. I came to the bank and it was closed. I sat for three hours waiting for a minibus to go home... The online service is wrong and the customers are confused.
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1
1
March 13
It's not the first time I've met an ugly attitude.
Not a good day/hello/ goodbye
The manager speaks very quietly, and begins to respond rudely to requests to repeat himself to the client.
All the best to Anastasia's manager
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February 15
The ATM is not working (neither it informs you, nor the ads nearby). I drew the attention of the staff. Reaction 0. Your problems. If you have a card from our bank, then go to the cashier to withdraw it. If the other one is unlucky.
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August 16, 2024
I wanted to withdraw money from an ATM for 400 rubles. There was an error and the money was debited from the card three times. the money was not given out. I waited a week from August 10 to August 16 for all my money to be returned to me. Although they promised to return it on August 12. But those who support them are not able to press one "Unlock" button for a whole week To sit for a week without money. So I also found out that the bank postponed my application until August 19th. I'm just in shock from the bank. There is no feedback. Keep losing customers if they are not important to you! You've been sitting without money for a week. I'd like to see you.
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2
4
December 1, 2024
I often go to this department of the banaa. The staff are polite and friendly. Of the disadvantages, there is often a queue!
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1
December 17, 2024
Three times, while working, I asked for halva, they refused three times, and as soon as the year came to an end, they ran over the phone to close the plan, offering it. I will refuse on principle, the service is disgusting.
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2
July 26, 2024
A specialist girl dealing with cards and sitting at the table on the right (sorry, I didn't remember your full name), I would like you to be more polite to customers! If you were asked again because you did not understand something the first time, then this does not mean that you need to repeat it rudely! Think about whether you should work with people if you get annoyed by a calm repeated question.
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6
March 21
They have been in service for a very long time and have paid a fee for the apartment , they have served the usual queue and do not even share the streams of those who have 1 dollar and other amounts . Badly
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August 15, 2024
Very high waiting time. Not the most friendly staff, slow work. Obviously, this is not what you expect only when you arrive in the capital of the country. I spent more than an hour to ask 1 question and leave. I do not recommend visiting
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2
October 7, 2024
The worst bank there is... They haven't been able to do the most basic thing for three months (link a phone number to an application... )
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December 12, 2023
The waiting time in this department is very high. To pick up a card (already issued through the app), you can spend the whole day in line. One visitor is served for half an hour
(card registration)., a queue of 30 people is waiting.
Obviously, the design of the card and the issuance of the finished card are different processes in time, and their differentiation could significantly optimize the speed of work. And one employee will not be able to cope in such a queue with all his desire. If there is such a high workload in the department, you can inform visitors about this when choosing a department in advance.
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6
October 16, 2024
They work very slowly. I wait at least half an hour every time, even if there are only 1-2 people in front of me.
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September 29, 2024
They opened the account quickly enough and immediately handed over the card without personal data, which is convenient.
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1
January 31, 2024
Excellent employees, polite and professional, keep in mind that you will most likely have a long queue of Russians waiting for you on the weekend, this bank is one of the few that makes cards immediately on the weekend
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3
1
October 8, 2024
Professional staff, but unfortunately the queue is moving slowly.
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1
November 29, 2024
Thank you, the girl figured it out very quickly and helped
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September 7, 2023
The bank branch is terrible, most of all I did not like the service of the "employee", namely Diana's Mosquito, the person does not know how to use a printer, printed the document 3 times, communicated with a colleague while talking to her, does not even know what seal to put on her, and what to write in the document.
They asked for one document, but they gave out a completely different one, so they also paid 25p for it
I do not advise contacting this bank branch
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4
January 27, 2024
Employees sit by themselves, serve as if you owe them something and they do you a favor by doing their job, even the simplest questions are answered almost rolling their eyes, thank you, let's choose another bank. In my case, thanks to Doroshko E. for helping me choose the wrong bank by my behavior.
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3
2
December 8, 2024
I liked the very polite service
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September 30, 2022
Pleasant office, qualified staff. I especially want to mention Zakhara, a professional with a capital letter, explained everything patiently and intelligibly, clearly and to the point. The card was received in 15 minutes.
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4
1
December 5, 2024
To pick up a ready-made card, I sat in this department for 1.5 hours, one specialist worked!An hour and a half to pick up a ready-made card!I haven't seen this anywhere else!Terribly slow service, I do not advise anyone!
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1
August 29, 2024
The only ATM that is on the street does not work, one window barely works in the bank branch, which has a queue of 10 people
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April 6, 2024
Few operators, long queues. The bank has reduced the number of branches and it has become worse than it was, although it seemed like it couldn't be worse. I spent 45 minutes for the simplest operation
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1
June 3, 2024
Online coupons do not work on time here, although there were not many people, but somehow everything is not fast at all
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2
October 9, 2024
Slow maintenance. I didn't want to contact you again
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2
November 18, 2023
A terrible branch, a young girl with glasses was updating her passport data and did not enter all the necessary information, as a result, I need to go to the bank again, I can't issue a card for a month, thank you, class!
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3
1
July 16, 2024
Terrible service. The staff is rude, slow and boorish. They made a mistake, they are still rude, they call as if they have not been recommended since the 90s
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2
June 3, 2024
The slowest service in the world, 1.5 hours waiting to close the account. I'm glad not to be a bank customer
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2
July 13, 2024
Conveniently located, fast service.
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1
June 7, 2024
Fast service. Friendly staff.
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July 19, 2024
Everything's fine
Clean, neat
The specialists are polite, I liked everything
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July 8, 2023
Getting into such a good institution, get ready to sit out an hour +, only 2 operators work, the third is at the top, in general, how many did not visit, a constant queue, the staff is normal but slow.
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2
2
April 27, 2023
Only 2 windows work, sometimes one)))) the wait is long))))but it is tolerable, apparently a lot of products are offered, therefore a long waiting time! Overall not bad
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3
2
August 28, 2023
10 minutes to carry out the operation of replenishing the card, pay for the statement - another 10 minutes!
Withdraw cash - another 10 minutes
All managers with stone faces a la "saleswoman of the USSR".
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3
2
November 15, 2023
The exchange of money was quick and clear. Although the terminal with the numbers did not work for the first time. ))) Promised to fix it soon, I'll check next time.
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3
October 17, 2023
Normal department. It's a little cramped. But the service is fast.
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December 11, 2024
It's not a big room.
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June 14, 2024
They work very close quickly, they issued cards in 10 minutes
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1
1
December 25, 2023
Naddim Richter, if you see this miracle in the window of the exchange office, RUN!!!! 30 MINUTES 3 banknotes will be littered
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1
March 10, 2024
The ATM does not work, no matter which side you insert, even if it is wide or narrow. A call to customer support does not make sense, because technical support is not responding. Another confirmation of the bank's level.
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1
September 8, 2022
I came to withdraw money from the card, the ATM looks like it's working, but in fact it doesn't work, it always returns to the main menu.There are no other ATMs, and one specialist works in the bank for a queue of 10 people , he left without hesitation .The worst bank visit of my life.
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3
1
November 22, 2022
My favorite bank, I constantly use its services, I often visit this branch. Fast processing of an overdraft loan, a large selection of interesting products and cards. Friendly staff.
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3
1
February 21, 2023
A small , compact office, everything is available for individuals and legal entities. Terminals, currency exchange.
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1
3
August 19, 2022
The windows of the exchangers are inconveniently located. One is on the ground floor, the other is on the second floor. At what time they call — random. For the elderly and people with musculoskeletal problems, a steep staircase between windows can be a serious obstacle.
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4
April 27, 2023
At about 11 a.m., only 1 employee was working. The rest did not know what they were doing. As a result, I had to wait quite a long time.
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3
1