I receive a message on Viber that my card is expiring at this bank. I search the Internet for their number, I call and they tell me that I have a virtual card issued by the idea bank (which passed to them) and they yell that I issued it. But I've never been a customer of either of these two banks!And I certainly didn't make out the cards in them. I contacted MTBank itself by phone once to clarify which loans are available. As a result, they called me several times every day to impose their loans. I had to block the number, and they found it in Viber. Disgusting bank and employees
MANY thanks to the girl at the cash register for the sale of precious metals. Pleasant communication, an accessible explanation, I did everything quickly and clearly. Only positive emotions remained 💫
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328527 Гавр
Level 4 Local Expert
February 7
I enabled the turbo poss service. I've already gotten used to the fact that none of the staff (in another department or on the phone) knows anything about it. I had to tell them myself what kind of service it was and why I needed it. They told me to make a new card, the legal department said that the card might not be named, in the physical department the girl who issued it said that it was only named, it was inconvenient for me, because I need to go for it later. There were clarifications about whether it was just a nominal one, both from the specialist and the administrator, the administrator went to other specialists, everyone said that it was only a nominal one. A call to the operator, an explanation of the situation, and they give me the answer that you can not name! How is that even possible? I advise the administrator not to pull her pigtail in front of clients, but to learn the products that her bank produces! And the girl who works with individuals as well! It's a mess when you come to a "specialist", but in the end you know more than he does!
It's just some kind of terrible nightmare. I come here every month to exchange currency, I work in the same building. As a result, you have to wait at least 30-40 minutes every time, although there is no pandemonium of people. The last straw was waiting at an HOUR when even people who came much after me were called to a specialist at the checkout. Administration, maybe you can do something about the jobs at last?
I was served in this bank as a legal entity, they constantly had some technical problems with the receipt of money to my account, transaction data was not sent every month, too, as they wrote "due to technical problems." I came to close the account, communicated with Olga, the consultant, the person communicated with me as if I had done something bad to him, just a disgusting attitude towards me as a client. I went to her, said that I wanted to close the account, eventually they took my passport and sent me to wait in the client area, saying that they would come to me as soon as the documents were ready. After 30 minutes, of course, no one came up to me, Olga was calmly sitting in her office with ready-made documents and decided to just "forget" what I expect. After signing the documents, I had to pay the amount to have my account closed, since there was not enough in the account to close it, since I already use another bank. As a result, I got a call again in a dissatisfied voice that I was delaying the closing process and not transferring money. With this attitude, I regret that I did not close my account with this bank earlier. I do not recommend this bank to anyone
You can't get into the cash register, the bank's work is organized in an ugly way. To wait for their turn, they sat for an hour and a half, when people who came later went to the checkout. Employees are incompetent, slow and behave incorrectly.
A very cool and quite technological bank. We quickly resolved all the issues. The mobile application is generally one of the best and most understandable in the country compared to other banks.
I like the bank, they have a good and convenient application, and most importantly, it is safe. I take off the asterisk for the long-term registration of halva and misinformation from the consultant. But this does not affect the fact that the bank performs its functions efficiently.
The bank unreasonably charges a commission of $ 3 per month for servicing the current account of the FL in foreign currency. Despite the fact that a lot of money was already paid for the annual maintenance, the bank unilaterally significantly worsened the service conditions
The bank doesn't care about customers, it takes them 3 days to solve a 30-second problem, and their system works crookedly and in one place.
Yesterday, when making an onliner card, a clover, which is supposedly issued INSTANTLY. I couldn't use it because their crooked system deleted my phone number linked to the virtual card, which caused an error when trying to get the details. Useless support was only able to fix the application, which will be processed within 1-3 days. When I called again a day later that I needed the card to buy an anniversary gift and I couldn't wait 3 days, the support employee told me that he couldn't speed up the solution to my problem in any way, although adding a number would take a specialist 30 seconds, if there was a desire.
As a result, I spent a lot of time on card registration and support calls, and the laptop went up by 60 rubles per day.
In general, I highly recommend not contacting this bank, you will only lose time and money.
A good bank, but there is no parking nearby for bank visitors. The staff is polite, the service is provided through coupons from the terminal. There is a cash desk for currency exchange.
Terrible service! In the evening, after 18.00, only one specialist works, you have to wait a very long time for your turn. None of the managers are in place. The book of comments and suggestions is not presented on demand.
There is no information anywhere that the branch does not accept customers 15 minutes before the end of the working day. The call center does not provide this information. I came from another city for an operation in 2 minutes in vain.
The bank's policy is inadequate, to put it mildly. First, he gives Russians a power of attorney to make cards, then offers to appear in person for identification. Otherwise, the account will be closed within two weeks!!
a terrible place, sit in a queue of 3 people for at least an hour, because it's just eternal dinners and they work very slowly, it's better to go to another place, somewhere nearby
The service is at a high level. Very attentive attitude to customers. The staff is friendly. The service is fast enough. I was satisfied with the bank's work with clients.
We still need to try to find you, the sign is hanging on the ground floor from the side of the traffic light, and the bank itself is on the second floor of the business center
No privacy , everyone hears everything around . No privacy
1 star for the space, very cozy
2 stars for a little water
3 stars for the staff , very friendly
MTBANK is the bank that has a five-star rating. Especially the high quality of the home delivery service...pleasant communication.. a high result. You have a special preference and gratitude. We wish you success and Productivity in your future work.
MTBank is an unreliable bank where you can lose your money, the bank does not ensure the safety of funds. She was a client of MTBank. I tried to pay the loan through online banking. Money was stolen from me through a phishing resource ***. At the same time, I called the bank, and I was incompetently prompted to take actions to provide data on a fake website, after which the funds were debited. I contacted the bank, asking them to sort it out and return the money. The bank did not do anything to enhance security, to catch fraudsters, to search for funds, and did not even try to find the recipients of the money. The fake website of this bank existed and will continue to exist. The bank gave me an answer in the longest possible time that it was not going to return the money, would not look for anything, cancel transactions, etc. it would not. Despite the gross violation of the banking security code, the bank made me guilty. Avoid this bank.
In general, what I would like to say about this bank. This is a terrible bank in fact, as soon as you have any problems and you need help, no one will help you, you will always be at fault. I have already applied many times, even for small problems, no one helped me, everyone throws up their hands and throws the responsibility on others. And credit cards are just terrible, I issued a cactus card on my head. 900 rubles were stolen from me without my knowledge, without any card data entry. And they wrote me a whole sheet of water saying that they are not to blame, it's all my fault as usual, so I highly recommend NOT using this bank. There are much better banks.
I really like this department. There is an exchanger, service for individuals and legal entities. There is a cafe with lunches nearby. The bank's employees always work quickly. Sofas for waiting. There is an ATM.
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Tatiana Boreyko
Level 4 Local Expert
April 30, 2024
It was very nice to be there, the helpful staff, everything is fine, and most importantly - fast👍🏻
Terrible separation. It seems there are a lot of specialists, but what's the use???? If the service speed is so slow. In 40 minutes, the queue has not advanced a single step!!!!
I am a client of the bank as a legal entity and an individual. face. How a legal entity arranges everything for 5+ (Bank employee Tatyana Ermolovich, all thanks to her)
As a physicist. I am a client of Prime, there is something for the bank to finalize!
In general, I consider MTBANK to be the best in the Republic of Belarus.
Fast and high-quality service, friendly staff. I received high-quality and detailed information on my question. I was very satisfied with the staff service. The bank's location is very convenient.
Very upset! I wanted to register a Koever card for online purchases in order to buy gifts for children by NG. I have seen ads for this card for a long time, they write everywhere that registration is in one click, but somehow all hands did not reach. And then I decided and faced a number of internal problems of the bank. 1-registration in one click naturally did not work out. It turned out that my old phone number was in the bank's database, which I changed 7 years ago. After that, I took out loans more than once and a new number should have been saved in the system. Conclusion: the database is outdated and does not work well. 2- I called the bank so that they would replace my number in the bank- they replied that it would take three days (21st century- the task is to change the number in the database = 3 days) Conclusion: no comments, just tin. But I think okay, I'm still in time with gifts, another 5 days before ng. 3- three days later a message comes from the bank "unfortunately we haven't managed to change the number yet, we need more time, we will inform you on 05.01.22 about the results - that would be very funny if it wasn't so sad. You will have to make purchases without a clover card. And of course, this will no longer be an online player with a supermodel clover card. Well, in a super modern MTBank with modern technologies - now not a foot. Let down, ruined the holiday.
Strange working hours in the city center until 16.30 not until 18.00
It's och not convenient!
In addition, the exchange also does not work later and 2 days on weekends
I waited 25 minutes for nothing - I was never called, 20 people passed.. I approach the operator, looks up at me full of suspicion and says, "it says in your ticket how many people are in front of you." Uhhh.. there are like 5 in the coupon, but in fact those who came later than me passed.. It's a mess. The Ministry of Health left this department without waiting.
In June, the bank set an extortionate tariff rate for crediting P2P transfers. But the tiniest thing is that the bank began to write off money even for transfers to itself, without the participation of third parties. Claims are not accepted, funds that have been illegally debited are not returned.
I do NOT recommend using this bank and its services.
My bank has been for many , many years . There is a place to park . There are many specialists . Client orientation. Some water in the cooler . There is a toilet for customers and a coffee shop on the floor.
The bank is located in an excellent building, but the staff with a capital letter is not professional, everyone is arrogant, everyone is on phones, not computer-friendly, they look at the client from a high place or whatever he came here at all, but in other branches everything is fine, essentially
It's bad! Without my signature and consent, they issued a card and immediately demanded 30 rubles for annual maintenance! Knowledge of the Law and contacting the manager saved me. Although after all, an SMS came early to pay about a ruble. Tricky. Not a foot in there.